Can't restore iPod classic.

I have an iPod classic serial number is not working for the support unfortunately. My iPod has frozen and apparently needs to be restored but unfortunately my iTunes won't recognise the iPod. I have updated to the new iTunes any help would be appreciated.

Hi Willldn123,
Welcome to the Support Communities!  The article below will help you troubleshoot the issue you are having restoring your iPod classic:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363?viewlocale=en_US
Cheers,
- Judy

Similar Messages

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  • Can't restore iPod Classic - Error 1439

    I tried plugging in my iPod one day to put new songs on my iPod, but it was freezing my computer and I had to restart my computer. When I restarted my computer, suddenly my iPod was reading 'Plug to computer to restore'. Which is strange itself, because my iPod was fine prior to me plugging it in to the computer. So that's what I did, but my iTunes was having trouble restoring my iPod, and it wouldn't work. So I decided to try it on my laptop (I have iTunes on it too), but now I'm getting the 'Cannot restore, error 1439'. I've tried unplugging and replugging. I've tried rebooting computer. I've tried it on different computers. I've tried changing the port. I've updated iTunes to iTunes 9. I've tried every resolution that iTunes gave in support. Nothing seems to work.
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    Here's the Apple Support doc for that error:
    http://support.apple.com/kb/ts1372
    Which at a guess suggests it a communnication issue. I'm pretty sure there will be a new build of iTunes out on Monday which might help if the problems originate with the particular build of iTunes (although it works fine for me). It would be worth trying to check out your device on a friend's computer who is not having problems to try to exclude either the iPod, the cable, or the PC as the most likely source of trouble.
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    You might also want to run some diagnostics on the iPod just to make sure the problems don't originate there. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
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    Reallocs: 12
    Pending Sectors: 0
    PowerOn Hours: 2202
    Start/Stops: 894
    Temp: Current 24c
    Temp: Min 10c
    Temp: Max 50c
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    *Pending sector count*
    Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.
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    tt2

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    how can I reset Ipod classic when error message 439 shows?

    The easiest solution and apparently the only approved solution via Apple (although a pain if you haven't backed up your device) to restore the phone if you can't figure out the passcode. It will erase everything but if you have a fairly recent backup then you will be fine...you may only lose anything that was added after the last backup. You can also try searching the Apple Support pages and forum to see if there is another solution. Ultimately, it's a plus to a certain degree that there is no easy way to change the passcode....if someone "found" it and wanted to try to get in to it....but it's a pain when it's a situation like yours.
    .https://discussions.apple.com/thread/3750135?start=0&tstart=0
    http://support.apple.com/kb/HT4113#
    http://manuals.info.apple.com/en_US/iphone_user_guide.pdf pg 165

  • HT201252 can not restore ipod it is in disabled gets to the the middle of restore and some cod 9006 come up -

    can not restore iPOD it is in disabled ,some cod 9006
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    Check your security software
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  • Can not restore ipod touch. About 167MB of 346,8MB get loaded than download stops, a few minutes later:  ERROR 3259

    Can not restore ipod touch. About 167MB of 346,8MB get loaded than download stops, a few minutes later:  ERROR 3259! ( High Speed Internet Connection 16000kBits/sec)

    Error 9
    This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

  • Can i syncronise Ipod classic & Ipad by using same Itune on same computer

    can I syncronise Ipod classic & Ipad to same Itune by using same PC

    jambhe wrote:
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  • Can i format ipod classic with NTFS file system on win7?

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    Not if you want to have an iPod as opposed to an ordinary external drive.
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  • Where can I find IPod classic games

    Where can I find IPod Classic games?

    Kmae12 wrote:
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  • No matter what I do I cannot restore ipod classic. Ipod is corrupt with unknown error 1439.cannot restore the ipod Have tried all options but . can anyone help?

    I recently bought a second-hand ipod classic.  When connecting to itunes the message reads that the ipod is corrupt and needs to be restored to factory settings.  However, this does not solve the issue and I get the message saying unable to restore, unknown error 1439.  No matter what i have tried through apple support i get the same result.  My computer runs Windows XP but I have also tried on my laptop which operates Vista and still no joy.  Anyone able to solve this one?

    Normally unknown error is due to timeout, cause by
    connected to slow USB port at the front of the PC, or using USB Hubs - Better connect to the USB HUb at the back of the PC. (Some Laptop, has only one High Power -USB2.0 port
    USB resource low, due to sharing of other USB devices - Disconnect all other USB devices when Restoring.
    Winsocks conflict with iTunes - Disconnect Internet and Stop firewall and Antivirus, emails apps.
    Your hardisk is dying, read this earlier post by tt2.
    https://discussions.apple.com/message/17776595#17776595
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    It would also help, if you can state
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    What is your iPod software version as shown in the iTunes summary page?
    Have a nice day!

  • Can't restart ipod classic.

    When I plugged my iPod classic into my Mac this morning to update my newest songs, it said "Battery very low." I suppose that could be, but it would be unusual. I'm pretty religious about keeping my iPods charged.
    It's been charging for a couple of hours now, but still won't restart. I can hear the drive spinning up and down ...the Apple logo flashing on for a few seconds, then goes away.
    I've tried rebooting a couple of times, but I can't tell if it's actually rebooting, or just spinning off and on like it's been doing while it's charging.
    I don't know what to try next.

    Hi b.lindstrom,
    If you are seeing the Red X on your iPod, then try putting your iPod into Disk Mode and then restore it within iTunes. If that does not work, then you will need to setup service on your iPod. The article below will have more information to help you out.
    iPod Displays a Red "X" Icon
    http://support.apple.com/en-us/HT203170
    Regards,
    -Norm G.  

  • Can't upload iPod Classic contents onto a new computer

    The PC that I had paired with my iPod Classic died.  I can't figure out how to upload the iPod's contents onto a new computer.  Is this possible? 
    I also put a new CD on my Mac that won't sync with the iPod Classic.
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    I think the problem could lie with the sharing of the iTunes account. In itunes on your computer, under "Store", click "Authorize this computer" and login it using your brothers itunes account. Now try syncing the Ipod again and doing a FACTORY RESTORE of it

  • Can't update ipod classic!!!

    Can anyone help? I have an Ipod classic 120gb and it says there is an update available but when it tries to install a message says "cannot update this Ipod an unknown error occurred (1436)". Before this ipod i had an old ipod mini that worked fine so i don't think its my computer.
    thanks

    JPBentley wrote:
    Can anyone help? I have an Ipod classic 120gb and it says there is an update available but when it tries to install a message says "cannot update this Ipod an unknown error occurred (1436)". Before this ipod i had an old ipod mini that worked fine so i don't think its my computer.
    See if this article helps:
    Error 1415, 1417, 1418, 1428, 1429, 1430, 1436 or 1439: Cannot restore or update iPod in iTunes 7 or later

  • Can't format ipod classic it's read only

    Can't format my ipod classic because hard drive is read only.

    Howdy miller4303,
    If you need to restore your iPod classic, use the steps in this article -
    iPod only shows an Apple logo and doesn't start up - Apple Support
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • ITunes can't see iPod Classic

    I have an iPod Classic (120 GB)
    It asked me to recovery with iTunes.
    When I connected it to iTunes it asked me to download last FW version,
    but in that moment I had no internet connection,
    so I choose to use the resident version.
    Then the iPod has been recovered and it works. But obviously was empty.
    After that, the computer see the iPod as a driver,
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    I try with another pc, and is the same.
    The tutorial on Apple web site, give a lot of information to try to restore iTunes,
    but my problem is not on iTunes, is on iPod!
    There is a way to force iPod to recovery mode? Now I have the internet connection again...
    Thank You for your help
    (and sorry for my english)
    Samuele

    Are these music videos located under Videos on your iPod?  Do it play other regular movies (if you have any on the device)?
    B-rock

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