Can't Restore IPod message: "can't mount ipod"

when i try to restore my ipod, theres a message that says "can't mount iPod"
is there any way i can restore it?
your help is greatly appreciated.

ok first try to restart ur computer
-then put the ipod into disk mode http://docs.info.apple.com/article.html?artnum=93651
-now try to restore it

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