Can't restore mini-with a twist

My daughter's mini suddenly and spontaneously switched formats from Mac to Windows. I have no idea how as we only have Apple products in the house. I've read through the various posts about how to restore the iPod but nothing works. When hooked up to her iMac it shows up in the device pane but when I hit the restore button it says no iPod was detected and please plug one in. I tried erasing the drive in Disc Utility but was unable to as it was "unable to unmount the disc". I should mention that this was a refurb unit provided to us by the Apple Store for a Mini that died and was just out of warranty. Any thoughts or help appreciated.
Thanks, Jim
iPod mini   Mac OS X (10.4)   Lamp shade iMac

Hi Jim,
It sounds like iTunes cannot sucessfully connect to your iPod, because it is an issue with your iPod itself.
You could try forcing your iPod into disk mode, following the instructions here:
Putting iPod into disk mode
With the iPod in disk mode, try connecting it to your computer for a restore. If you still get that "iPod not detected" message in iTunes, then try the disk repair/format in Disk Utilities.
-Kylene

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