Can't restore my A665-S6070 to factory settings

I'm having major problems with a Toshiba satellite A665-S6070 laptop I just got. It  won't boot up because of some error in the registry.  I have tried the restore to factory settings. After almost completing the restore it goes to checking the system performance and just shuts completely down. I can't get past this problem. What should I do? 
One other thing I'm not sure of.  I can't run my laptop from the charger unless the battery is removed.  Is that normal or do I have another problem?
Thanks for any help.

"I can't run my laptop from the charger unless the battery is removed.  Is that normal or do I have another problem?"
 No this is not normal and I suppose it could be causing problems restoring back to factory??
Send it back!!
Dokie!
I Love my Satellite L775D-S7222 Laptop. Some days you're the windshield, Some days you're the bug. The Computer world is crazy. If you have answers to computer problems, pass them forward.

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