Can't restore my third gen ipod nano. Says it can't connect to the internet to restore yet I have no problem connecting to itunes. Have check the connection, emptied the cache don't know what esle to do
Have tried to restore my 3rd gen ipod nano. Originally config to an apple maching now have windows. Press the restore button and get dialogue box that it can't connect to internet. Internet is strong connection through home wireless. Easily connects to itune store. Have cleared cache. Don't know what esle to try- any ideas?
Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Similar Messages
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My Ipod says disabld please connect to Itunes. I have connected but now I don't know what to do from here? I can't even unlock my phone.
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
MAJOR DEFICIENCY = WASTED MONEY:
I love the 6th Gen. iPod Nano but it has a major deficiency, the power button. I've bought 2 and they both have given me the same issue of the power button becoming slack and not functioning. Why is this so, and how can I fix it??Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M. -
what are the steps in Apple Configurator iPad restore? It appears to me that Configurator repeats steps, but it probably is that I don't know what happens and when.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can get a clue to what it is, and potentially use it, by going to https://appleid.apple.com/ and clicking 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have, or don't want to use, your rescue email address (you won't be able to add/change it until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset (which will be by phone as they need to verify your id - we are fellow users here on these forums).
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to add/change rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I turned of iMessage and now I want it back on and it's not working, I have changed my password and now I don't know what to do. Is there something obvious I am doing wrong? I have done this on both of my iPads and it hasn't let me go back on to iMessage on either of them.
iCloud System Status
Current
iCloud: iMessage - Users Affected: Some
11/18/2012 13:34 PSTUsers are unable to use iMessage. Normal service will be restored ASAP.
iCloud: FaceTime - Users Affected: Some
11/18/2012 13:33 PSTUsers may be unable to place FaceTime calls. Normal service will be restored ASAP.
http://www.apple.com/support/icloud/systemstatus/ -
I'm trying to import photos from my iphoto library, but keep getting a message saying I cant import from 7.1.5, that I need to upgrade to 7.1.5 or later. But I have version 8.1.2. I don't know what to do. I've been able to import in the past.
Sounds like an issue with the iPhoto Library
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD -
I plugged my iphone in for the first time to my computer. I synced it with my itunes and it deleted everything. Now I don't know what to do because I did not even have the chance to back it up! everything is gone please please help me!
When you saw this dialog box, did you choose "Erase and Sync"?
If you did, your iPhone was erased, then your iTunes Library was transferred to it. If your iTunes Library was empty, your iPhone will be also.
Your previously purchased music, apps, books, and videos are still yours. You just have to download them again.
Read: Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Hey!. I have a problem Adobe premiere didn´t appear on my crative cloud, I don´t know what to do!
Hey!. I have a problem Adobe premiere didn´t appear on my crative cloud, I don´t know what to do!
Rajshree is correct, 64-bit apps don't appear in the Creative Cloud app on a 32-bit computer/OS. We have this document about this issue here too: http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html
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Hi , I have recently bought an second hand iPhone 4 , Now most of the thing on the iPhone you need iCloud ,i try logging on to it but when i do it say The maximum number of free account have been activated on this iPhone, i don't know what to do. Help
When you have kernel panics, the pertinent information is in the panic report.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway. -
I am trying to find the serial number that is required by itunes for troubleshooting. But the trouble is, I don't know what it is.
My computer is a HP (not a MAC). I have the itunes serial number. Before loosing my almost 5000 songs I was using an
older version of itunes. I thought if I upgraded to the new version that I would get my itunes back. When I noticed the songs
were gone was when I was taking saved items from my documents into a new 500G hard drive I bought yesterday. After
loading a bunch of stuff it (not any itunes) I went into itunes and ALL of my songs were gone. What happened? What should
I do? & Where is that serial number they are talking about?Hi Susan,
Not sure why your post ended up in the Apple Server section but here goes.
By default your music should be located in one of the following locations
which you can see by clicking on My Computer
Windows XP - C:\ - Documents & Settings - Username (your name or your login name) - My Music - iTunes
Windows Vista/7 - C:\ - Users - Username - My Music - iTunes
it's unlikely your music has been wiped and more likely that iTunes can't find the library file that tells it what music is in your collection and where it's located. This can happen if you renamed or moved one of the folders above to something/somewhere else. Another idea is to do a search and look for files in a format used by iTunes such as .mp3 or .aac which might show you where they are.
Hope that helps
Beatle -
I have a charge for $20.00 and don't know what it's from
I have a charge from iTunes for twenty dollars and I don't know what from
Contact MAS Support > http://www.apple.com/support/mac/app-store/contact/
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I just brought it today and the guy decided to put a password on it without telling me so when I turned it off, I turned it on back again then I can't go in my computer because I don't know the password is there anything I can do so I can reset it?
Resetting User Password in Lion, Mountain Lion & Mavericks
Boot into your Recovery Partition by hold down the Command and R keys whilst booting.
When the Recovery screen appears, go to the Utilities menu and open Terminal.
In Terminal, type:
resetpassword
...a small app will open and allow you to choose the user for whom you want to change the password. If you are the admin, be certain that you choose your admin user. Type in your new password twice and give yourself a good hint. Click OK (or Done or whatever) and reboot, enjoying the use of your new, hopefully memorable, password.
Good luck,
Clinton -
I have submitted the webapp which is shown here : https://developer.apple.com/submission/iphone/manage_subs.php
But now I don't know the next step. Please somebody let me know.
Thanks.Wait for the blurb and link to show up on Apple's site. Be sure it is ready on yours.
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7th gen ipod nano wont turn on or connect to laptop
i have my ipod nano 7th gen for barely a month now and i tried to connect it to the laptop tonight to sync new songs. i got a notification stating that it was malfunctioning and then it just went black and would not turn on. it still wont. ive disconnected and re connected, tried resetting the ipod but it wont give me any screen at all no matter how long i hold the start button or the on/off button for. ive updated my itunes and retried all of this and still nothing. i have no idea how this happened and i need help!
Hi shannons923,
Thanks for using Apple Support Communities. This article has some steps that may help, and additional information if the issue persists:
iPod won't turn on
http://support.apple.com/kb/ts1383
Although the image is for an iPod classic, the steps also apply to your iPod nano (7th generation).
Cheers,
- Ari -
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