Can't restore new phone from a backup

I went to the Apple store today and had my iPhone 4 replaced under warranty because the sleep button was stuck. The guy told me to come home, plug it into iTunes and choose the restore from previous phone backup option. I did that and halfway through it stopped, and gave me an error. I had no other option but to click "Ok" and next thing I know it went to the page where you sync it and it already put the phone under my name. Now I can't get back to the screen where you restore from a backup! I went into device preferences and the backup from Sunday night from my old phone is still there, but I have no idea how to restore it to my new phone. I really want my pictures back into my camera roll, contacts, texts, and all that back! Does anyone know how to get back to that screen where you choose to restore?
Thank you!

If anyone else is looking for a solution to this same problem, I was able to get it working looking through several older discussions.
The solution was to use the password that I had on my iTunes account the very first time I set up the iPhone about a year ago. I changed my iTunes password about 10 months ago; but apparently, the backups continue to use the password that existed when the phone was first set up.
A couple of troubling things with this are that 1) I didn't apply a password when I did the backup this afternoon so I don't understand why it was required when I did the restore a few hours later. and 2) it makes zero sense why iTunes would not be smart enough to use the current accout password when requiring the password to restore from a backup made with no password.
I thought iTunes and Apple were smarter than that. With so many posts stating exactly the same problem, it is clear that this is bug in the software.
Best,
Craig

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Golfslave wrote:
Even if I enable the new phone to backup automatically with the cloud? Wouldn't that keep everything up to date? And if I use the software, couldn't I choose to copy just the music & messages to I tunes, and not select anything else to keep the data from the new phone intact? Sorry, this is confusing. I like these products, but Apple really fails on portability. I had this same issue with Ipod years ago, and it ****** me off then too. They sold me (the last time I lost everything) on the icloud, telling me it backed EVERYTHING up. I'm a bit upset at store personnel right now to say the least.
Sorry I was under the impression you still wanted to restore from your old phone backup.
yes if you enable backup on your new phone everything will be up to date.
Yes you can use the software to move music and message to your computer - you would need to add the music back to your iTunes media library.
I provided a link with what is backup to icloud. YOur purchased item is always tied to your apple id.

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When I restore my phone from a backup, isn't it suppose to give me back all my apps as well?

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If the apps are not on iTunes on your pc/mac make sure you are signed into the correct Apple ID then go to App Store>Updates>Purchases here it will show you a list of the apps you have downloaded/purchased with that Apple ID. To download them simply click the cloud button with the arrow in the middle to the right of the app.

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Jeremy,
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Hope this helps,
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Thank you for visiting Apple Support Communities.
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See Here... http://support.apple.com/kb/HT4946
RESTORE from BACKUP...
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I've got a big problem i'm hoping you guys can help with.
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Welcome to the Apple Support Communities!
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Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
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Bonjour
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Can't restore new phone from a backup

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