Can't restore or sync my iphone 4s - error 3014 error-1

I can't restore my iPhone 4s from my iMac udated to last versions of both itunes and mac os 10.8.2
iTUNES refuse to restore the iphone i specify that i
1) tried 3 different usb cables
2) tried 3 diffent usb ports
3) disconnetted all accessories from usb and firewire port
4) deactivated my firewall
5) i have non antivirus
6) all apps are down
I keep trying and all i get is error 3014 and, from time to time, it tries to restore iPhone only to ending with error -1
What's happening?
Can anyone help me?
I restored IPHONE at mu local applestore and they told me my mac is wrong, somehow.
I don't want to get it to the store and i fear to sync my phone with itunes (all began with a sync...)
What can i do?
Any suggestions?
THANKS in advance.
Luca

There is a restore called a "hard restore" or "cold restore"  You would simply turn the phone off, hold the home button down, and plug in the phone holding the home button.  WARNING!!!!!!!  THIS TYPE OF RESTORE WILL FORCE EVERYTHING TO BE DELETED!!!  I HIGHLY reccommend that you do some research on this before attempting... Or even better, bring it into Apple, and let them have a shot at it...  Good luck!!  Cheers!

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