Can't restore phone PLEASE HELP!
Iphone failed to update to IOS4 earlier today...then went dead couldn't recover it, kept getting an 'unknown error' message.
Uninstalled/reinstalled itunes, but now when i plug it in -
'found new hardware' box pops up
'locate and install driver software is recommended'. ok
Then a box pops up titled 'Apple mobile device (Recovery Mode)' and it also says I need to insert the disc that came with my device. Except I don't have one. So I click on 'Show me other options'.
2 options are available
firstly 'check for a solution online' Did that - came up with nothing
secondly 'Browse for driver software on your computer' did that but it doesn't find anything. I saw in some other threads that I maybe had to find the 'Application data' folder or something, but access is denied to that folder - can't even search it even though I'm the administrator.
I've been crying over this for nearly 9 hours now. It's 3.28 am in the UK. please help. How to I find the drivers?
does it show your iPhone device in iTunes window? If so right click on it and select restore backup. Mine had all the new device and hardware found too. I just kept clicking the boxes but I didn't get those errors.
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You have posted from a Support Article about Error Code 3194...
If Error Code 3194 is your issue and that Article did not resolve it... then you have a problem.
Perhaps a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required..
Be sure to make an appointment first...
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See Here > http://support.apple.com/kb/HT1808
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Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
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This screen indicates that the device is in recovery mode, and must be restored in iTunes before it can be used again.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
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