Can't restore shuffle. Unknown error 1439
shuflle plays ok
after connection to PC iTunes says about problems and need to restore
i unplug shuffle and try to listen music - all seems to be ok, music are playing
but i cant upload music to ipod and i start restoring...
now i have dead ipod shuffle and unknown error 1439 while try to restore
Now you need to use the shuffle Reset Utility:
http://www.apple.com/support/downloads/ipodresetutility104forwindows.html
Similar Messages
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Arg: Can't restore shuffle "unknown Error 1418"
Can't drag purchased music to iTunes. Troubleshooting says restore shuffle to default, but can't.
Already authorized, de-authorized, removed CS folder, etc. iTunes is wedged!Try the instructions in this article if you haven't already.
(33599) -
Can't restore iPod Classic - Error 1439
I tried plugging in my iPod one day to put new songs on my iPod, but it was freezing my computer and I had to restart my computer. When I restarted my computer, suddenly my iPod was reading 'Plug to computer to restore'. Which is strange itself, because my iPod was fine prior to me plugging it in to the computer. So that's what I did, but my iTunes was having trouble restoring my iPod, and it wouldn't work. So I decided to try it on my laptop (I have iTunes on it too), but now I'm getting the 'Cannot restore, error 1439'. I've tried unplugging and replugging. I've tried rebooting computer. I've tried it on different computers. I've tried changing the port. I've updated iTunes to iTunes 9. I've tried every resolution that iTunes gave in support. Nothing seems to work.
Does anyone have any idea what I can do to get it to restore? If not, anyone know another way I can restore my iPod without iTunes use?
PS. I have a Windows XPHere's the Apple Support doc for that error:
http://support.apple.com/kb/ts1372
Which at a guess suggests it a communnication issue. I'm pretty sure there will be a new build of iTunes out on Monday which might help if the problems originate with the particular build of iTunes (although it works fine for me). It would be worth trying to check out your device on a friend's computer who is not having problems to try to exclude either the iPod, the cable, or the PC as the most likely source of trouble.
*iPod Diagnostics*
You might also want to run some diagnostics on the iPod just to make sure the problems don't originate there. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
Retracts: 889
Reallocs: 12
Pending Sectors: 0
PowerOn Hours: 2202
Start/Stops: 894
Temp: Current 24c
Temp: Min 10c
Temp: Max 50c
Take a note of your results. When finished press *SELECT & MENU* for 6 seconds to reset the iPod again.
With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.
Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:
*Reallocated Sectors Count*
Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.
*Pending sector count*
Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.
Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.
tt2 -
HT201263 What does can not restore iphone unknown error occured (3005) mean? is it dead?
I have an Iphone 3. Yesterday it was working fine then Itunes said it had an update. The update was unsucsessful and it said the phone needed to be restored. I went through the restore steps and recieved an error. Any suggestions?
From this support document http://support.apple.com/kb/TS3694
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.
Error 3002: If you experience this error while updating an iPod touch (2nd generation) or iPhone 3G, please use the standard update or restore process in iTunes (click Update or Restore).
Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again.
Error 3194: You may not have the latest version of iTunes installed Update to the latest version of iTunes. If the issue persists, follow the steps above in "Unable to contact the iOS software update server gs.apple.com".
Error 3004: If you are using a Mac, you may be able to resolve an error 3004 by quitting iTunes and using the following command at the command line: dscacheutil -flushcache -
Can't restore iPod (Unknown Error {1419}) ????
help!!
it wont restore it and i don't know why
i dont get whats happened to it.
help anyone??Hi Lewis!
See if this article helps with your error message:
Error 1415, 1417, 1418 or 1428: Cannot restore or update iPod in iTunes 7 or later
-Kylene -
I recently bought a second-hand ipod classic. When connecting to itunes the message reads that the ipod is corrupt and needs to be restored to factory settings. However, this does not solve the issue and I get the message saying unable to restore, unknown error 1439. No matter what i have tried through apple support i get the same result. My computer runs Windows XP but I have also tried on my laptop which operates Vista and still no joy. Anyone able to solve this one?
Normally unknown error is due to timeout, cause by
connected to slow USB port at the front of the PC, or using USB Hubs - Better connect to the USB HUb at the back of the PC. (Some Laptop, has only one High Power -USB2.0 port
USB resource low, due to sharing of other USB devices - Disconnect all other USB devices when Restoring.
Winsocks conflict with iTunes - Disconnect Internet and Stop firewall and Antivirus, emails apps.
Your hardisk is dying, read this earlier post by tt2.
https://discussions.apple.com/message/17776595#17776595
This wont solve your problem. but is very helpful in troubleshooting.
It would also help, if you can state
Which version of iTunes are your running?
What is your iPod software version as shown in the iTunes summary page?
Have a nice day! -
IPod doesn't restore ... An unknown error (1439)
I am trying to restore a iPod via iTunes and am receiving this error message
- iPod "iPod" could not be restored. An unknown error (1439)
When I put the iPod into disk mode and try to access it via Windows Explorer I get this error
- Please insert a disk into removable drive (F)
Windows Explorer does allow me to do a properties on the iPod
- Windows Explorer says iPod is Not Shared
- Used space: 0 bytes 0 bytes, Free space: 0 bytes 0 bytes
I put the iPod into diagnostic mode. Under the I/O tests for hard drive there were only 2 hard drive tests available HDStats and HDSmartData
HDSmartData
Retracts: 17
Reallocs:8
Pending Sectors: 16
PowerOn Hours: 920
Start/Stops: 40656
Temp: Current 33c
Temp: Min 55c
Temp: Max 235c
HDStats
SNO: 97P3SBRWS
FW Revision: VQ110A
LBAs:0x950f8b0
This is my son's iPod and he is lost without it... Any help or suggestions would be very much appreciated.Thank you for your reply!!! As you can tell from my slow reply I didn't think I was going to get a response to my question.
I have tried all the options in the support article - http://support.apple.com/kb/ts1372 without success.
Are their any diagnostic tools (beyond the documented "hidden commands" tools written up here - http://www.command-tab.com/2006/03/30/hidden-ipod-commands/) that I can use to further trouble shoot this problem? OR Has this iPod become a "paper weight" as my son is now describing it.
Appreciate any help I can get... THANKS!!! -
iphone 3gs shows activation required, hooked up to iTunes and it is not recognized. Did the restore but just gets to the end and gives an error message it could not be restored, an unknown error occurred (-1). Can someone assist me in next steps please?
Instructions to get the phone back working temporary.. till there is a real fix.
1. turn off the phone
2. fire up iTunes
3. press and hold the home button, plug in the cable, hold till you get to see the recovery mode
4. iTunes will the allow to choose restore the phone back to 5.0.1 ( no other choice)
5. iTunes will then ask you to choose which previous backup to would like to recover.
(note: please do not reboot your phone unless necessary, i realize at times after reboot, it goes back to sq1) -
iphone could not be restored. an unknown error occurred (1). when iam restoring my i phone 4s iam getting this error message, can anyone please help me ....
That usually indicates a hardware failure. Make an appointment at the genius bar and have them look at it.
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i forgot the password of my iphone 3g and when i try to restore it it shows the message"my iphone 3g could not be restored an unknown error occurred(1015)" can any body help please..
This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015
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the iphone "i phone" could not be restored the unknown error occurd (1015) then what can i do pleas tell me the solution
Error 1015 is typically related to downgrading software.
Is your iPhone jailbroken or hacked? If so, it's likely "bricked".
If not, the highest iOS the iPhone can use is version 4.2.1. -
i have an apple 3g, tried to upgrade it to a 4.2 version, (previously it was 4.1). it wasnt successful, the computer asked us to restore it to the version which was last operational, and while restoring an error message appeared "the iphone could not be restored, an unknown error occured
"This error is caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple."
Taken directly from this article http://support.apple.com/kb/TS1275.
Plug your iPhone into iTunes and update it to the latest supported version, which is 4.2.1.
- Greg -
I'm having trouble with my Ipod- I tried to restore it but keep getting a message - the ipod could not be restored. an unknown error occurred(1413)
Mt computer has been freezing up on me lately and I think it messed up my Ipod when it quit right in the middle of downloading and got shut off.That's because you jailbroke your phone. You can't get help here.
-
"the iphone could not be restored an unknown error occurred (2)"
Yesterday I connected my iPhone 4 to my Windows 7 laptop, and went through to install the latest security update for iPhone through iTunes. When it was installing the software update, the phone froaze, and then this happened:"the iphone could not be restored an unknown error occurred (2)"
Now, I have uninstalled and reinstalled both Bonjour and iTunes, to no avail. I have done the iPhone reboot method, and the phone will be identified as "iPhone" but not recognised as mine. iTunes states this phone is in recovery mode and I have tried numerous times to restore it.
Windows doesn't detect the phone while this is happening. It will not restore and the error is still popping up. I have followed as many threads to rectify this but nothing seems to be working.
I can resore it on my iMac but the reset date for the iPhone on this computer is six months old.
Any suggestions?When you say you uninstalled iTunes and reinstalled it, did you follow the directions in this Apple support document exactly? http://support.apple.com/kb/HT1923
That will make a difference on Windows computers. After that, try and reconnect and restore. -
My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!
I have tried to hold the "home" and "power" button to reboot
I have tried powering it off
I have tried, to unplug the cable, hold the "home" button and then plug it in.
Can't check the SN or warranty, cause it is stuck in restore mode.
Is the hard drive gone? Should there be something replaced.http://support.apple.com/kb/TS3694#error1
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
Usually this is caused by your antivirus or firewall blocking iTunes access to the Internet. It can also occur if the phone is jailbroken or if the computer you are using was ever used to jailbreak an iDevice.
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