Can't restore system (with Time Machine) after Hard Drive recall

Hi, so first a bit of history...
- Purchased my  iMac in 2010
- Upgraded iMac to Mountain Lion in 2012 (I downloaded it so don’t have install disks)
- iMac hard drive was recalled 2013 (Seagate 1TB) – before taking the iMac back, I made sure Time Machine was up to date
I got my iMac back yesterday – I’ve now tried to restore it twice from the Time Machine. On both occasions the progress bar has got close to the end, then just frozen.
Any ideas? I’m wondering if the Mac store restore these recalled Macs with the original OSX it was purchased with, and since my back-ups have been on a newer OSX that might be it. But even if that is the problem, I have no idea how to fix it.
It may have been answered already, but I can’t find any same questions on here.

Hi, sorry I never use TM.
Have you looked through Pondini's extensive TM help site?
http://Pondini.org/TM/FAQ.html
http://pondini.org/TM/Troubleshooting.html
Can't imaging something not being covered there.

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