Can't restore wireless printing to my Photosmart 3310; "cannot be contacted over network"

Previously I could print wirelessly, and now I can't.
Control panel shows items in queue, printing, then unspecified "error."
No recent power outages, changes (except the New Year), and my laptop still has Internet wirelessly.
I can't print a Test Page via laptop, and I've tried lots of fixes to no avail. [i.e. System restore. Unplugging laptop, printer, router. HP Print & Scan Dr. Replaced ink cartridges. Printed a Network Config Page which identifies no issues that I can discern; shows "connected." Turned off Firewall & tried to print; no luck. Windows Updater is up-to-date and apparently so are drivers. Tried changing last digits of IP addresses of Port, Printer & Laptop so they'd match, but that didn't work.] However, running my Control Panel's Troubleshooter, it reports "Problems found: Printer HP Photosmart 3300 series cannot be contacted over the network."
I used the printer's "HP Wireless Setup Wizard" to reestablish a network connection, and success was reported -- says connected to network. But I still can't print wirelessly.
Incidentally, today I discovered I can send a Fax but cannot receive one. Relevant? Advice welcomed!

Hello DeanJean,
Welcome to the HP Forums! I understand your concerns. Please verify your operating system on your computer. Click here to find out: Windows.
Since the Print Queue is stating a unspecified "error", I will suggest following this YouTube video on Restarting the Print Spooler. Please restart the computer after performing this step.
Next, try adding a new Port:
1) Go into Devices and Printers on your computer
2) Right click on your printer
3) Select printer properties
4) Select ports tab at the very top
5) Click on add a port, select Standard TCP/IP port, then select new port
6) Type in your IP address from your printer, click next, then finish
7) Click apply, then OK
8) Try to Print a document
If these steps don't resolve your issue, then please try a USB cord to test the connection.
Please follow this HP document on Troubleshooting Fax Transmission and Reception Issues. This document will provide troubleshooting steps to fix why you are unable to receive a fax.
Let me know if these documents don't resolve your issue, as I will assist you further.
I worked on behalf of HP.

Similar Messages

Printer HP Envy 4500 Series cannot be contacted over the network

My wireless printing chooses when it wants to work, and right now it's really acting up. It is connected wirelessly, it is the default printer, but after troubleshooting it is telling me "Printer HP Envy 4500 Series cannot be contacted over the network." What can I do to get printing again?

Hello featherfamily,
Welcome to the HP Forums.
I see that you are having an issue with the printer not connecting with a wireless connection.
Please click on the following link that deals with when the 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Windows 7.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Can't restore wireless network from suspend state

On kernel 3.3.8 everything was working fine, after upgrading to 3.4.2 I can't restore wireless network after resuming from suspend. I am using ath9k module and netcfg for managing connections.
For now the only work around is to reload ath9k and then connecting to wireless network after resuming from suspend state.
Any idea if its a known issue? If there is a better workaround (perhaps to reload ath9k automatically) let me know.
Thanks.

Hello DeanJean,
Welcome to the HP Forums! I understand your concerns. Please verify your operating system on your computer. Click here to find out: Windows.
Since the Print Queue is stating a unspecified "error", I will suggest following this YouTube video on Restarting the Print Spooler. Please restart the computer after performing this step.
Next, try adding a new Port:
1) Go into Devices and Printers on your computer
2) Right click on your printer
3) Select printer properties
4) Select ports tab at the very top
5) Click on add a port, select Standard TCP/IP port, then select new port
6) Type in your IP address from your printer, click next, then finish
7) Click apply, then OK
8) Try to Print a document
If these steps don't resolve your issue, then please try a USB cord to test the connection.
Please follow this HP document on Troubleshooting Fax Transmission and Reception Issues. This document will provide troubleshooting steps to fix why you are unable to receive a fax.
Let me know if these documents don't resolve your issue, as I will assist you further.
I worked on behalf of HP.

I have an HP Photosmart Premium C410. It worked great with Mountain Lion, but it doesn't with Mavericks. Can't install any printing s/w even though it's on the network. Anyone know why????

i have an HP Photosmart Premium C410. It worked great with Mountain Lion, but it doesn't with Mavericks. Can't install any printing s/w even though it's on the network. Anyone know why????

So, this post, as well written as it is, went totally ignored by the HP personnel that are supposedto be "helping" us poor novices? WOW! No wonder this crap gets thrown out of the house so often.
I have two HP network printers. An HP Officejet 4500 G510g-m, and a HP Photosmart Premium C410a, and they are the most unreliable pieces of "equipment" that I have in my network. This is absolutely trhe crappiest bunch of junk on the market. The only thing worse than these "devices" is the support from HP for them.
I also have a HP Photosmart C5280 AIO, and a Deskjet D2345 Printer. I have little, to no, problems with these two. The "flagships" of my network imaging are the worst, of the worst.

How can I get wireless printing with my ipad?

How can I get wireless printing with my ipad?

Best way is to use an AirPrint compatible printer:
http://support.apple.com/kb/HT4356
If your printer is not AirPrint compatible, you might want to take a look at Printopia.
http://www.ecamm.com/mac/printopia/

I can 'see' my wireless printer but my iMac believes it is low on loner when it is not. How can I clear this condition?

I can 'see' my wireless printer but my iMac believes it is low on loner when it is not. How can I clear this condition?

Remove the toner cartridge and gently shake it from side to side while holding it level (in the position it is in while in the printer). Re-insert the cartridge, restart (power cycle) the printer. Then restart the Mac and test.

Cannot do wireless printing to HP Photosmart C7180 since upgrading to Win 7 Home Premium 64-bit

     I recently upgraded one of my new HP p6150t Pavillion PCs from Vista Home Premium 64-bit to Windows 7 Home Premium 64-bit. Since then I have not been able to print to my networked printer, an HP Photosmart C7180 All-in-One, which is wireless on my home network. When this PC was Vista, I was able to print. Two other PCs on my home network, both running XP, can access the printer across the network and print. This PC now running Windows 7 64-bit can find the networked printer when I "Add-a-printer", and I am able to finish the installation of the printer.
     I downloaded and installed new drivers for the HP C7180 from the HP website specifically for Windows 7 64-bit, so I have the latest drivers. (The version of the drivers is 13.1.0, date is 10-2009. From the same HP printer driver download site, I also installed " HP Print Software Patch When Upgrading Vista to Windows 7".
     I do not want to install the printer as a shared device on any of the other PCs, but rather want to be able to print from any of them, direct wirelessly, even if the other PCs are offline. And I was able to do this when I used Vista...
     If I open and leave visible the print queue for the printer, and then print a Test Page, I see the print job briefly shown as "Spooling" and then as "Printing" in the print queue display, but nothing ever reachs the printer. There are no error messages, either during the process of Adding the Printer, or when sending Test Pages, or other print jobs to the printer.
     I have McAfee antivirus and Firewall installed on all of my PCs. The Firewall advanced setting for Networks shows that the IP address range for all of my IPs are trusted.
    [Although I just bought this PC from hp.com only 4 months ago, as part of a package of 2 PCs, a MediaSmart server, big hdtv monitor, and all with 4 year extended support agreements, HP provides "NO" support for network printing. That was what a support specialist called to tell me after I sent an email to the HP CEO. HP PCs, HP printer, HP provided upgrade kit for Windows 7, but if you want to actually print from your HP PC to your HP printer, there is "NO" support. (I worked for HP for ten years, but it is clearly a different company now.) So, if anyone in the Community can assist, I would very much appreciate it.]

I have a year old Epson and an HP.. I upgraded to a win 7 64 bit and doing some sharing/networking.. Got some 32 bit XPand two win 7 64 bit.. The Epson ,shares and connects up with no issues.. the HP is just a fiasco... No more HP for me ...

Can't see wireless printer

I upgraded to OSX and My HP 2600N could no longer be seen on my wireless network. This resolved it after much trial and error.
How to setup HP Color Laserjet 2600n over wireless network with Mac OSX 10.8
Download HP Color Laserjet driver from Apple Support Page http://support.apple.com/kb/DL907?viewlocale=en US
Install the driver. 3. Reboot the Mac
Open the Apple Icon and hit System Preferences... Select "Print & Scan" under hardware section
Hit the + sign to add a new printer
Select the IP option
Select the HP Jetdirect - Socket protocol
Enter the IP Address for the wireless printer [can be found on the control penal of wireless printer, using reports function)Mine is 10.0.0.7
Under the "Use:" list it will most likely default to Generic PostScript Printer
DO NOT USE THIS
INSTEAD, open the list and scroll down to "Select Printer Software...'
From the list of printers scroll down and select
"HP Color Laserjet 2600,1.3.0.261"
Hit the Add button and you should be good to go.

Perhaps the router or whatever the printer is connected to needs a wake up.

Can't find wireless printer with E2000 router

I have a Dell Inspiron 1720 (running Vista Home Premium) that connects to my Linksys E2000 and to a wireless printer, the Canon MX870. It's been working for months without problems.
I just got a Toshiba Satellite P770-BT4G22 Laptop (running Window 7 Professional 64 bit) and installed the Cisco Connect software following the instructions where you have already set up the router and just need to install the software to do things like add a device. I can connect to the router fine using a web browser or the Cisco Connect Software and my Toshiba connects to the Internet through the router without problems.
The problem is Cisco Connect says it can't find a wireless printer when I run it on my new Toshiba. I've put the printer within 3 feet of the router with my Toshiba in between but still it can't find it. My Dell in another room connects to the printer no problem. And I can print to the Canon if I select the Shared Canon Printer ( on the Dell) using the Toshiba's Control Panel Add Printer function. But obviously that means the Dell has to be on so that's not good for much more than troubleshooting. I've also wired a connection from the printer to the Toshiba and downloaded the latest driver, printed that way so I know that's not the problem. The problem is that Cisco Connect can't find the printer. It says there are 6 devices attached to my router so it's seeing something, but I guess not the printer. I've turned any firewalls off for this testing too.
I'm stumped as to why it can't find the printer when the Dell did and they are all on the same network. Unless it's not compatible with 64 bit Windows. Any help would be greatly appreciated.
Thank you.
Solved!
Go to Solution.

I have already added the printer to my network using Windows Add Printer prior to assigning the printer a static IP. But I followed your instructions in making the IP static so if I reset the router I don't have to go through the process again.
When I ran CC and told it to add a printer, it did not identify any printer for me, it went from the screen where you say to add a printer to one where it asked me to name the printer. Honestly, I wasn't even sure if it was referring to the Canon because I'd already added it using Windows, albeit without a static IP, just by knowing what IP it had been assigned. After I gave it the name, it went back to the "home" screen with computers & devices, parental controls, etc. No errors, but no real way to see or change what I had done.
That's why I was asking if there's a way to look at the router and view devices that have a static IP. I can view the DHCP table but it's not there of course. I don't really see anywhere using the router software (either by web connection or CC) where the Canon printer is listed. I see it in Windows Printers, but I saw it there before I reran CC and it asked me to name it.
I appreciate your help and I'm glad to be up and running with it. Especially with having a static IP. I'm just trying to better understand what happened and how to view my devices connected to the router.
Thank you very much for your help.

Extremely slow wireless printing with HP Photosmart Premium C309g-m

I'm seeing extremely slow print speeds when printing wirelessly from a Mac or a Windows XP system to a new HP Photosmart Premium C309g-m printer. The printer begins printing immediately when I request a print, but it only prints one line. It will then take about 15 minutes to print the rest of the page, printing each line after a very long pause. Demo page printing doesn't exhibit this problem, only documents from programs like Word 2008, Safari and Firefox (tried firefox on PC and Mac) are affected.
If I connect to the printer through a USB connection it prints fine, so this problem appears to be with wireless printing only.
Printer: HP Photosmart Premium C309g-m
Computer: Mac mini (Late 2009 model) (also tried a Windows XP laptop as a comparison, using latest drivers from HP's website)
OS: Mac OS X 10.6.2 with all available updates installed
Computer connection method: Wired Ethernet connection to wireless router
Printer drivers: version 2.2.1 (Apple supplied, HP drivers never installed as system shipped with 10.6)
Wireless router: Apple TimeCapsule (Early 2009) 1TB, running in a/n and b/g modes on 2.4 and 5GHz. TimeCapsule is in bridging mode as the DSL modem handles DHCP service
Encryption: WPA2 Personal, no MAC filtering or hiding of the SSID.
IP addressing scheme: All addresses are handed out by DHCP server with no reservations of any kind
The TimeCapsule is sitting three inches from the printer and the printer indicates full signal. Connection of the printer to the wireless network and setup of the printer on the Mac went without a hitch. Only when printing a test document did we discover the problem. The wireless network is behaving as expected when accessing the Internet from both Mac and Windows devices (tested with a Dell laptop running XP and a MacBook running OS X 10.6.2), so I don't see any overall problems with the wireless network.
Attempted remedies:
1. Rebooting and powering off, waiting, powering on computer
2. Resetting the print subsystem, turning the printer off and on again and reinstalling the printer
3. Unplugging power from the printer and letting it sit for several minutes before trying to print wirelessly.
None of these worked.
This question was solved.
View Solution.

I don't think there is anything wrong with the DSL modem HW. There might be an issue with how print data is being routed though.
Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page. Open the printer's internal web page by browsing to its IP address. Select Networking and then Wireless (802.11). Under the IPv4 Configuration tab, select Manual IP:
For Manual IP Address, use the existing printer IP address.
For Manual Subnet Mask, use 255.255.255.0
For Manual Default Gateway, leave blank. This is important.
Select Manual DNS Server:
Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty. This is important.
Press Apply.
Turn off the DSL modem, the printer and all computers connected to your network. Wait 60 seconds then turn on the DSL modem and then turn on the printer. Then turn on the computers. See if this corrects the printing speed.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

I can see my wireless printer in devices, but can't get it to print

I have a new MacBook Air and cannot get it to print to my existing wireless printer. I can see it in Devices and Printers, but it just cycles on "Connecting to Printer" then times out.

Hello there sjbrosjbro,
It sounds like you are not able to print to your printer because it keeps timing out when you try. I would use the troubleshooting steps from the following article to help you get that printer going again. It may be something as simple as re adding the printer if you've already restarted both the printer and the computer already:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
USB printers and Bonjour-enabled network printers
Follow these steps until the issue is addressed:
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
Thank you for using Apple Support Communities.
Take care,
Sterling

Can't do wireless printing using my macbook

hello all!
i need a little bit of help here as i'm new to wireless printing.
i bought a new wireless-N router from Aztech model GR7000, it has two USB ports and allows files sharing and printer sharing. I have connect my Canon MP258 (a normal non-wireless All-in-One printer) to the router and i have successfully set up my desktop and my brother's laptop (both running windows vista) to print wirelessly. I have also set up my bootcamp (windows7) on this macbook pro i'm using to print wirelessly successfully. However, the problem comes when i wish to set up my macbook (OS X 10.6.6) to connect to this printer. The following are the steps i did to add this printer:
Added under IP
Protocol: Internet Printing Protocol
Address: my router's IP address (e.g. 192.168.x.x)
Queue: left blank
Name: my router's IP address (e.g. 192.168.x.x)
Location: left blank
Print Using: Auto Select and it sets it as Generic PostScript Printer
after which i went to the Print & Fax page to change the settings using Options & Supplies, i changed the driver of the printer to Canon MP250 series. I set this printer as my default printer and there is a green idle light below my printer name. I assumed this means my macbook has successfully registered my printer and detected it as online. However, when i go on with printing, nothing happens and the job queue will show my document is printing but will never be done printing. Anyone can please provide me some advices? I am lost. Thank you.

Hello and welcome to Apple Discussions.
When you have the Canon AIO connected to the USB port of a wireless router/print server you cannot use the Canon provided drivers (or use Generic Postscript as you have done so far). Normally for this type of connection you need to use a CUPS driver, such as Gutenprint or PrintFab.
Gutenprint is preferred because it is free however your new MP258 is not listed as a supported model. So you could try using a different model of Gutenprint/Canon driver, such as the MP160, but you could waste a lot of ink, paper and time trying to find a good match.
So your other option is [PrintFab|www.printfab.net] which supports more recent models of Canon inkjets and costs €49. Your MP258 is not listed on PrintFab either, but your model could be region based (we have a similar thing in Australia with the MP495) and therefore may work with the MP250 or MP260.
Another option would be to replace the Aztech with an Airport Express or Extreme. Airport devices do allow you to use the Canon supplied drivers.

Can I boost the DSL signal using my 1st Generation Airport Extreme or Express? Also, can I get wireless printing?

Can I boost the DSL signal using my 1st Generation Airport Extreme or Express?
I just moved into a house where they have ATT DSL and it is really slow in my room. I am hoping that I don't have to purchase a booster and I might be able to use my Airport Extreme or Express to boost it. I don't think they want my Extreme as their router, though. They are PC.
I am also hoping that I can set up a wireless printing situation in my room using the Express or Extreme.
I am running 10.4.11 on my old MacBook Pro laptop, 10.5.something on my old desktop (MacMini).
Thanks for any help ahead of time,
Carole

Can I boost the DSL signal using my 1st Generation Airport Extreme or Express?
I just moved into a house where they have ATT DSL and it is really slow in my room. I am hoping that I don't have to purchase a booster and I might be able to use my Airport Extreme or Express to boost it.
Unfortunately, this won't work especially if you want the connection between the routers to be wireless. The two are just not compatible for configuring an extended network. However, it could work if you can have them interconnected by wire. In that case, you could configure them into a roaming network.
I don't think they want my Extreme as their router, though. They are PC.
This shouldn't be an issue as the AirPorts support wireless clients regardless of which operating system they are running.

Since Yosemite Macbookpro can't find wireless printer

     Since my Yosemite upgrade my laptop and other wireless devices won't play nice. The biggest issue is my printer, Canon MG5520. I have downloaded the latest drivers, it's connected to our home network my husband can print from it using two windows laptops. I have "reset printers" I have re-installed the drivers multiple times. It will find the printer occasionally. I thought I had it all working this morning after an hour of troubleshooting and tried to print something and got the "cannot find printer" error. If I go into the printer utility it tells me it's there and idle but when you try to print it's error 300. I also can't find my iPhone5s with airdrop but that is the least of my troubles right now.

The meaning of "Support Code 300" is known only to Canon, but there are reports of at least temporary relief from taking one or more of the following steps. Some may not be applicable in your case.
         Open the printer cover to check the ink cartridges, then power the printer off and back on.
         Turn Wi-Fi off and back on in the menu bar.
         Delete and recreate the print queue in the Print & Scan preference pane.
         Disconnect the power cable and reconnect it after a minute or so.
         Reset the printer to factory condition, restart the wireless router, and repeat the network setup.
If none of these procedures works for you, I suggest you contact Canon tech support.

Can't see wireless printer on network

I have a MacBook Pro using Snow Leopard. I have a Brother HL-2270DL wireless printer. I CAN see and use the printer when I first turn on the computer or printer. However, when I try to use printer later, the system seems to be "asleep." The only way I have been able to wake it up is to close my laptop for 5 seconds, open it, and then it finds the printer and commences the printing job. Needless to say, that's an inferior solution. How can I make the computer see the printer every time?

Perhaps the router or whatever the printer is connected to needs a wake up.

Can't restore wireless printing to my Photosmart 3310; "cannot be contacted over network"

Similar Messages

Maybe you are looking for