Can't retrieve mail

I'm trying to set up my new e-mail account with mail. I enter all the info in correctly, and it tells me that it can't find the server (POP). I felt something was odd so I tried entering the same info into entourage, and it was able to recognize the server and retrieve my mail just fine. I have this problem on both my iMac (1.8ghz G5) and my brand new Macbook Pro (which i got today). I REALLY don't want to switch e-mail programs, any ideas as to why mail refuses to recognize the server?

The server i'm trying to access is an exchange server set up as POP.
Oh man! Don't you think this information was relevant enough to have mentioned it in your first post?
I read somehwere that mail only supports exchange servers set up with IMAP.
Indeed. And you don't have to search a lot in order to find that information, as Mail Help has an article titled Setting up your email accounts that says this:
An Exchange account allows you to connect to your Exchange server via IMAP, and if you enter text in the Outlook Web Access Server field, Mail filters non-email related content from the server. (You can get the text you need to enter from your mail account provider.) For Exchange to work with Mail, Exchange administrators need to configure the Exchange server for IMAP access.

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Can't retrieve Mail on ipad2

Hey
i have an ipad2 (ios7), and I'm using yahoomail on that normal Mail app. It has worked perfectly since I bought it.
Suddenly it can't seem to retrieve mail. I hadnt changed password. It says it cannot retrieve Mail, and that it couldnt connect to the server.
Now, Ive tried to delete the account and make it again iN the Mail settings. Ive tried numerous times restarting the device, also with the home+power button. ive basically Ive tried everything Ive found on the net, but nothing has worked. Funnily enough, sent mails download just fine, so theres some kind of connection.
Does anyone have any idea how I can fix this?

Hi Kaarekork,
If you are having an issue with receiving mail on your iPad, I would suggest that you troubleshoot using the steps in this article -
iOS: Troubleshooting Mail
Thanks for using Apple Support Communities.
Best,
Brett L

I can't retrieve my mail!

Hello,
Since last friday I can't retrieve mail mail in apple mail. I didn't change any settings. I was able to retrieve my mail fine before that. I have double checked that the setting are all correct and entered. I have restarted my computer. I have updated all and any software updates through mac.
I use 2 different accounts in my apple mail. One through my ISP and the other is an email attached to my website through go daddy.com. My ISP account still works fine. When I go through the web to this email account I can see all 30 or so emails just sitting there.
I have deleted my account in apple mail and created a new one for my website account. For some reason when I do that it is able to download 2 emails that I had on my email account still from last year. But doesn't download any new emails.
Then I tried entourage and created an account for my website email account and was able to download them all. I set preferences so to not delete emails off the server after retrieving mail.
Being able to retrieve my emails through entourage makes me believe it's an apple mail issue and not the godaddy.com issue as it works fine there.
I don't want to convert to entourage! please help
Has anyone encountered this or have any solutions??
thank you

You’re welcome.
Sometimes messages left on the server clog up the account there, or Mail chokes on a message it cannot download and that prevents it from downloading the rest as well. Solving this problem will probably require removing one or more messages from the server. What are your Preferences > Accounts > Advanced > Remove copy from server settings for this account?
You may tell Mail to remove from the server all the messages that have already been downloaded by means of Preferences > Accounts > Advanced > Remove now. Alternatively, you may use the Account Info window to remove specific messages from the server. And if the account allows web access, you may also remove messages from the server that way.
Try removing from the server messages that have already been downloaded and/or the first message not downloaded yet (i.e. the message that Mail appears to be choking on).
You may want to try to download those messages with another mail client such as Thunderbird first, to avoid losing them — and use Eudora Mailbox Cleaner to import them back into Mail afterwards if you wish.

How can I retrieve a mail message that was accidentally deleted. It's not in the trashcan.

How can I retrieve a mail message that was accidentally deleted. It's not in the trashcan.

Which trashcan, mail or osx

I have mistakenly deleted a mail folder which I had created. Can't remember if it was located to 'iCloud' or 'On My Mac'. How can I retrieve the emails contained in this deleted folder? Your help will be immensely appreciated!

I have mistakenly deleted a mail folder in which I had created. I can't remember if it was located to 'iCloud' or 'On My Mac'. How can I retrieve the emails contained in this deleted folder? Your help will be immensely appreciated!

Yeah not a problem. It does seem though that if you did not have a Time Machine backup then you may not be able to recover the deleted folder :/ But for future reference to prevent any of this, a Time Machine backup is a great investment.
What it does is create an entire backup of your computer anything from personal information down to the screen saver.
What you first need is a new external hard drive (I would recommend a 1TB or higher just to prevent running out of space soon).
after that, just plug in the drive to your computer.
once it is plugged in, in the top right hand corner, close to the wi-fi symbol, you should see a symbol that looks like a clock with a backwards arrow around it.
click on that and select "open time machine preferences"
just turn the button to the "on" position, and select the backup drive and Time Machine does the rest
very great tool

Question : In "Mail" my entire SAVED FILE HAS DISAPPEARED....how can I retrieve it?

In MAIL my heading for SAVED ACCOUNT for myself and my husband has completely disappeared with all our saved stuff. How can I retrieve these saved files? thanks for anyone's help.

As the link says: "Make sure Mail is the current app."
Once you open Time Machine, you will see your folder list on the left like this just as you do when not in Time Machine:
If you have more than one "Sent" mailbox (as I do above), just click the little flippy triangle to the left of "Sent" to see them all.

Can't Retrieve or Send Mail

Well, this one's got me scratching my head and very frustrated.
All of a sudden, I cannot send or retrieve mail. When mail attempts to connect to the server, it just spins the clock and eventually times out. This is happening on all 3 accounts I have set up, 2 different POPs and a .mac. I have perused the discussions here and tried many of the suggestions to no avail. The last thing I tried was deleting the mail library folder and the plist file, forcing mail to start as if new. Even after doing that and setting up an account it cannot connect to the server. I ran the connection doctor and it found nothing wrong.
I have tried several other things as well, including running disc repair (no issues), reparing permissions, and even updating from 10.6 to 10.7 via the combo download.
My machine is on a small network, and all of the other machines are not experiencing any problems with mail, so I don't think it is a connection issue. In addition, I am able to retrieve my mail on the web with no problem.
One other odd thing I have noticed is that I am unable to connect to some web sites. In fact I am typing this on another workstation because I could not log in on Apple's site to post. Don't know if the problems are related or not.
Hopefully I'm missing something here. Anyone have any suggestions?
Thanks - Gary

Dave,
Took your suggestion and went to the network configurations panel this morning. There were three configurations turned on, Built-in Etherenet 1, Built-in Ethernet 2 and Firewire. Built-in 1 was the active connection and was at the top of the list. I turned off the other two, and then repaired permissions and restarted. There was no change. The mail would still not connect, and I could surf the web, but I could not log in to Apple's site to respond here.
So I decided to try switching to the Built-in Ethernet 2. I changed the ntework configuration, repaired permissions, shutdown the computer, moved the network cable to the ethernet 2 port and restarted. Success! Everything is working again. The mail connects normally and I'm logged into Apple as I type.
The weird part is that this machine has been operating for 5 or 6 months with no issues plugged into ethernet port 1. I didn't even realize that it had 2 ethernet ports on it till this morning. I'm surmising that maybe the ethernet 1 card is failing. I don't know what else to think since it is obviously not software related.
I'm sure glad that this machine does have 2 ports, and that switching solved the problem. If there was only one port, I could imagine chasing this issue to the point of reformatting and reinstalling thinking it was software related only to still find that it did not work....
The only issue I still have is after moving the mail folders around my existing messages say they have not been downloaded yet. I know I read some threads about that on here somewhere, so I'm sure I can fix it.
Anyway, thanks Dave for pointing me in a direction that allowed me to stumble on a fix!
Gary in Azusa

TS3988 I had a document e mailed to me via e mail, document contained 2 pages, I can only retrieve 1 page.How do I retrieve the 2nd page?

I had a document e mailed to me that contained 2 pages, but can only retrieve 1 page, how do scroll so I can get the 2nd page?

Your previous support postings are listed [https://support.mozilla.com/en-US/search?q=&num_voted=0&num_votes=&asked_by=larsonite&answered_by=&q_tags=&created=0&created_date=&updated=0&updated_date=&sortby=0&a=1&w=2 here].
'''Please bookmark that page so that you don't have to ask about this repeatedly.'''

Can I use Time Machine to retrieve mail that was in Trash on my MacBook Air, after I emptied Trash?

Can I use Time Machine to retrieve mail that was in Trash on my MacBook Air OS X Yosemite, after I Emptied that Trash?

Interesting question. I don't think you can because Time Machine would have deleted the data in subsequent backups because it was removed from the computer. But you never know about these things until you actually try it, which I've never done. So, why don't you give it a try. Worst that can happen is it's not there and you're no worse off than now.
If you need help with restoring mail from Time Machine: Please visit Pondini's Time Machine FAQ for help with all things Time Machine. Also open Mail and select Mail Help from Mail's help menu. Search for 'restore mail' and see if you don't find some instructions there, too.

How can I 'reactivate' my 'Get Mail" button so I can retrieve mail manually. I does come in at various intervals. I have a Mac OSX 10.5.8

how can I 'reactivate' my 'Get Mail" button so I can retrieve mail manually. The emails do come in at various intervals. I have a Mac OSX 10.5.8/\. The small envelope 'button does change colour when I click it, but I don't get that whirling gear.

Thank you for the reply. At your suggestion, I did try 'get new mail' under Mailboxes, but still nothing, no whirling gear. As I wrote earlier, emails do come in at various intervals, but just not when I click the envelope icon.

I just opened my mail on icloud and all messages disappeared from the last year! I have one email left in my inbox which is the most recent. I moved to icloud 2 weeks ago and it has been working fine until now. How can I retrieve old messages? Thank you.

i just opened my mail on icloud and all messages disappeared from the last year! I have one email left in my inbox which is the most recent. I moved to icloud 2 weeks ago and it has been working fine until now. How can I retrieve old messages? Thank you.

I guess you could try but I don't believe Apple can help with activation lock issues. They may, however, be able to determine if the Apple ID belongs to one of you and reset the password for you if you can prove your identity.
You might want to try calling Apple by going to https://expresslane.apple.com; click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'. Perhaps they can help determine if it's your ID and reset the password for you (and they probably have more expertise in doing this than the Apple store).

Can't retrieve "All Mail"

I have my iPhone 3GS (with OS 4.01) set up to retrieve email (using imap) from my gmail account. I have a lot of labels (aka folders) and have rules set up with gmail to put a lot of mail in folders bypassing the inbox. I like to access "All Mail" to see if anything new has come in anywhere. Everything worked flawlessly until I upgraded to OS 4. Now, after some amount of time when I try to access All Mail I get a message saying that it can't reach imap.gmail.com. However if I try to read any specific folder (such as Inbox, or any other) it can read it and get new mail without problem. If I reboot the phone then it can access "All Mail" again, but after some amount of time (which can vary from a day to a few days) it gets into the same state again. This looks like a memory leak in OS 4 somewhere.
Victor

Try unlocking the captcha: https://www.google.com/accounts/UnlockCaptcha
Make sure you let everyone on the board know if it worked or not so you can help out the next person with a similar problem!! I just had a problem with my iPad giving me the same message and this unlock captcha thing worked.

Can't retrieve sky mail after upgrade to IOS6

I can't retrieve sky mail on my iPad 2 after update to IOS6, I can still get it on my iPhone 4 that hasn't been updated yet, so the problem is not with sky ? Any suggestions appreciated.

I have the same problem after upgrading my iPhone. I get my mail on iPad still - so it has nothing to do with provider. What's more I can send mails - they go through. But I can't retrieve any. Help/suggestions appreciated.

The folders under my mail disappeared and I can't retrieve them. Also can't make new ones.

I lost my folders under Mail. Can I retrieve them? If not, how do I set up new folders in which to file my mail.

At the moment you can't do it directly in the Mail app. If it's an IMAP type account then you should be able to login to your account on a browser and create them there, and they should then appear in the Mail app. If it's a POP type account then unfortunately you're stuck with what you've got.
If you install iOS 5, which is out on wednesday, then, from http://www.apple.com/ios/features.html#more :
Even add and delete mailbox folders on the fly.

TS3276 iCloud wrote that my storage was full and that I couldn't save anymore mail. I checked and it is not true at all, but it had already DELETED all my sent messages without further notice. Where are they? Can I retrieve them?

iCloud wrote that my storage was full and that I couldn't save anymore mail. I checked and it is not true at all, but it had already DELETED all my sent messages without further notice. Where are they? Can I retrieve them?

iCloud does not delete your mail when full, you have some other problem.

Can't retrieve mail

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