Can't retrieve MP4 video files

Hi guys,
Been trying to find an answer to a question I have. We use the Cisco Surveillance server and cameras (6400)
We had an accident the other night and I was able to create a MP4 video file. I then got to the video display in the Surveillance Manager
and I right click the video feed and get clip status. Here it says video complete. I then click on the video I created at the bottom of the screen, it asks me for a location to save the file then it tries to download the file to that location and fails. Anyone know whats going on?
Thanks!!!

Hi,
1. Login into VSOM
2. Go to settings --> Server --> select the server.
3. Under general Tab --> Services. Click on Advanced for the media server you are trying to generate clip.
4. Under Partitions. Clipping box is CHECKED?

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