Can't retrieve my icloud password

I can't seem to retrieve my icloud password. I have tried to retrieve it via the security questions, but I can't remember the answers. Also, whenever I try to retrieve it via email, it either doesnt send anything to my email or a very random email address appears on my screen asking me to enter the password for itunes. I really need help with this problem since half my apps won't open until I update them.
thank you for you help!
Sahar

Go to http://iforgot.apple.com and log in with your iCloud login. A new password will be sent to your associated email address.
If this doesn't work you will have to contact Support. Go to https://getsupport.apple.com ; click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.
Once you have the Apple-generated new password you can of course go to http://appleid.apple.com and change it, though you will not be able to reuse the old password.

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