Can't retrieve voicemail without restarting phone

For several months I have been dealing with a real nuisance and wondering if anyone else is, as well.  Whenever I get a voicemail, before I can retrieve it, I have to turn my phone off and on.  It will allow me to listen to multiple messages but once I leave the VM system, in order to listen to them again I have to restart the phone.  I absolutely HATE this phone and am just waiting until December when I'm eligible for an upgrade.  This is just one of many problems I've had with it.  I didn't want to go with an i-phone, but seeing my daughter have no problems like I have has convinced me that it is the superior device. 

    Hi there Shytel!
Wow! That is the strangest way to access Voicemail I've ever heard of! I am so sorry you've been having to do this for so long.
Before you actually reboot your phone, when you try to access voicemail, what happens exactly? Are you dialing *86-send manually or are you trying to access the Voicemail when you get the notification at the top of the phone?
I'd love to figure this out together! Let me know!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

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