Can't run diagnostics in itunes

when i click next on the welcome to itunes diagnostics window,i get the error-itunes has encountered a problem and needs to close-this happens everytime i try to run the diagnostics. everything else in itunes works fine.

Have you tried reinstalling iTunes and QuickTime?
Go into Control Panel > Add/Remove Programs
Remove these applications:
1. Apple Software Update
2. Apple Mobile Device Support
3. iPod for Windows (this may or may not exist, either way, it's not needed so we can remove it)
4. iTunes
5. QuickTime
Restart the computer
Download & Install the Windows Installer Cleanup Utility:
http://support.microsoft.com/kb/290301/
Launch the Utility: Start > Programs > Windows Install Clean Up
Select any of the above mentioned applications, and click Remove
Restart the computer again
Download & install iTunes again from here: http://www.apple.com/itunes/download/
CG

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TS1363 I can't connect to the itunes store from my Windows Vista PC. I have run diagnostics and itunes have verified my internet connection as positive, but not the secure link to the itunes store. This comes up as failed. Any suggestions?

I can't connect to the itunes store from my Windows Vista PC. I have run diagnostics and itunes have verified my internet connection as positive, but not the secure link to the itunes store. This comes up as failed. Any suggestions?

everytime I try to open the store it endlessly says "accessing iTunes store" but it never opens.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

How to Run Diagnostics for iTunes

I am having trouble downloading latest iOS for iPhone, and one suggestion is to select Run Diagnostics from iTunes help menu. I cannot find that choice in the help menu. Can anyone explain why? I have latest version of iTunes.

iTunes diagnostics run on iTunes for Windows, not iTunes for OS X.
iTunes for Windows: Gathering and using iTunes Diagnostics - Apple Support

Can't run iphoto, idvd, itunes safari..help!

I have recently used the software update option and i've installed updates for iphoto, iweb, safari, and itunes. The system restarted and now i can't run any of these programs. I tried to reinstall them from my mac os X 10.4.10 cd, but now i can't run the installer!
Any ideas? I also can't run installers at all (.mpkg files)
Have in mind that i'm new in macs...

dimitaros
Ensure that you have the latest version of the OS (10.4.10) and Quicktime (7.2) and the app.
1. Repair Permissions using Disk Utility
3. Create a new account (systempreferences -> accounts) and see if the problem is repeated there. If it is, then a re-install of the apps might be indicated. If it's not, then it's likely the app is okay and the problem is something in the main account.
Regards
TD

Can I run two separate ITune Accounts & Libraries and ipods on one computer

I have a friend visiting for a month and they want to use their IPod Nano and ITunes account on my computer. i.e. purchase and download their own songs via Itunes, sync with their Ipod etc. the same way they would on their own home computer, while they are here.
I already have Itunes installed on my computer for my own IPod Shuffle, and related account for buying music etc. and want to continue to sync my Ipod through my own account of course
Is there a way I can have both of these Ipods functioning fully with separate Itune accounts and libraries on my computer? How do I do this?
Thanks for any help you can provide.

OK.... I've ran into a problem and don't know how to proceed with this.
The 2nd user is set up with their ITunes account and we have successfully purchased a few songs.
What I expected to do was sync their Ipod and have the songs already on their IPod copy into the "new" Library we just set up. However, indications are that if I use "sync", it will erase the songs presently on the IPod and then only put back the few new songs we just purchased. (I tried a few other things but cannot get the songs from the IPOD into the ITunes Library or any other folder to preserve them)
1. If it is even possible, how do I get the songs off the IPod into the newly established Library?
2. If I indeed cannot sync the IPOD / Library - how do I get the newly purchased songs from the Library to the IPOD without erasing the songs already on the Ipod.
Thanks, hope you can help!

Can I run the "Keep iTunes organized" script on a folder-by-folder basis?

Hi there,
I luckily stopped the operation before it completed, so it didn't take too long to re-compile my music folder the way I had it. Right now, I have folders with each artist that has >7 songs in my library (I used to use a PC and this is how I organized it). There was a Various Folder and genre folders, like Jazz that made my music easy to navigate for me. Not all my music is labeled correctly, so the "keep iTunes organized" feature started creating random folders, and even duplicating artist folders.
So while I wouldn't mind my music organized, I still want to retain my folder structure. Is there any way to run the organize tool on a folder by folder basis and clean my library up from there? Or are there any tools available that actually scan a song until a literal audio match is found in some database?
Even then, sometimes one might run into the issue with iTunes making artists like:
Ella Fitzgerald & Charlie Parker
rather than simply Ella Fitzgerald.
I'm new, and trying to figure out an optimal way to consolidate my music in a way that is easy to traverse, doesn't make multiple folders for the same artist, etc.
Ideally, regardless of whether if it's Greatest Hits Elvis or from a soundtrack, I'd love if iTunes would "organize" and create folders for artist names, whoever made the song, period. For my "genre" folders, I'd love to simply scan those folders individually and manually manage them.
Is this possible? If so, what is an optimal solution?
Thanks (in advance) so much for your advice!
~ dizzythejazzman

Hi there,
I luckily stopped the operation before it completed, so it didn't take too long to re-compile my music folder the way I had it. Right now, I have folders with each artist that has >7 songs in my library (I used to use a PC and this is how I organized it). There was a Various Folder and genre folders, like Jazz that made my music easy to navigate for me. Not all my music is labeled correctly, so the "keep iTunes organized" feature started creating random folders, and even duplicating artist folders.
So while I wouldn't mind my music organized, I still want to retain my folder structure. Is there any way to run the organize tool on a folder by folder basis and clean my library up from there? Or are there any tools available that actually scan a song until a literal audio match is found in some database?
Even then, sometimes one might run into the issue with iTunes making artists like:
Ella Fitzgerald & Charlie Parker
rather than simply Ella Fitzgerald.
I'm new, and trying to figure out an optimal way to consolidate my music in a way that is easy to traverse, doesn't make multiple folders for the same artist, etc.
Ideally, regardless of whether if it's Greatest Hits Elvis or from a soundtrack, I'd love if iTunes would "organize" and create folders for artist names, whoever made the song, period. For my "genre" folders, I'd love to simply scan those folders individually and manually manage them.
Is this possible? If so, what is an optimal solution?
Thanks (in advance) so much for your advice!
~ dizzythejazzman

I can't run the new iTunes, and I can't download the old one.

This morning, I opened up iTunes to check what's new. It asked if I want to update to a new version or something, so I said yes. It automaticailly downloaded (all I had to do was agree to an agreement).
But when I open iTunes (the little music note is blue now), it says: http://i10.photobucket.com/albums/a138/iammax/newquicktime.jpg
OK, no problem, I think. I go to the iTunes download page. But it looks like this:
http://i10.photobucket.com/albums/a138/iammax/wontload.jpg
I've restarted my computer, deleted cookies, history, temporary internet files, everything, but the page won't load, so I can't re-download iTunes.
I went to Support --> Downloads and tried to download that Quicktime, but it's Mac-Only. So, am I stuck without iTunes? Is the new one only for Mac? What's going on?!
Also, a second thing: This morning (before the download), there was an Episode of Blade: The Series that I wanted to download, but I waited until after school. But after School, it wasn't there. Why did they take it down?

go to http://www.apple.com/quicktime/download/win.html to download the windows quicktime 7.1.3

Can you run an entire iTunes playlist on gapless playback?

I have a specific "party playlist" and I want all the songs on it to run gaplessly as though they're all part of a mix. I have "Crossfade songs" disabled but it still won't work. When I was first creating the playlist and testing out the playback, the songs DID play without any gaps but now there are gaps and I can't seem to get it to go back to playing gaplessly.

my understanding is that crosfading is what makes the songs overlap by 1-12 seconds, so the end of the first song has the begining of the second song playing as well. i.e. setting the crossfade to 6 seconds (middle of the slider) would play the last three seconds of old song and first three seconds of new song at the same time..
In short, try ENABLING crossfading, then playing with the preferences.

"Run Diagnostics" not an option in the iTunes Help menu

I'm running into several issurs with my iTunes, but I need to start at the top I guess. When researching how to fix my other issues, I read to run diagnostics in iTunes, but that is not an option in the Help pull down menu. I've attached a picture of what I see. Thank you for any assistance.
I am running iTunes 11.0.2

I believe that "Run diagnostics" is only available on iTunes for Windows.

I can't connect to the itunes store! Please help!

I have been unable to connect to the itunes store for nearly 2 weeks now (since updating to itunes8). I have tried everything that itunes recommends, as well as the firewall stuff. I do not have norton (it has expired - I still have files on the computer but I am not sure what they are). When I run diagnostics on itunes this is what is comes back with:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Inspiron 6000
iTunes 8.0.0.35
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.0.25
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number DB4E5EED84610F01
Current user is an administrator.
The current local date and time is 2008-09-19 10:54:21.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {9270639E-7599-4EEA-82D4-2C39130FFBAC}
Description: Intel(R) PRO/Wireless 2200BG Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.72
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Fri Sep 19 10:19:08 2008
Lease Expires: Sat Sep 20 10:19:08 2008
DNS Servers: 192.168.1.254
192.168.1.254
Adapter Name: {D8DF3DE7-EFCE-48A9-A37E-4082F2F106F0}
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Thu Aug 28 08:50:40 2008
Lease Expires: Fri Aug 29 08:50:40 2008
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection was refused.
Last successful store access was 2008-09-10 11:50:37.
Can anybody help me?
Thanks

Refer to this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368

With the new updates for iTunes, I can no longer print a CD case playlist when I burn a CD. It prints in a jumbled mess. I have reinstalled, updated, run diagnostics on my NEW printer, I am out of ideas!

With the new updates for iTunes, I can no longer print a CD case playlist when I burn a CD. It prints in a jumbled mess. I have reinstalled, updated, run diagnostics on my NEW printer, I am out of ideas!

It appears to be a bug with the current build. Hopefully it will be fixed in the next release.
tt2

After upgrading to itunes 7.3.1.3 I can't run the backup to dics anymore.

After upgradeing to itunes 7.3.1.3.1 I can not run the backup any more. Also the CD burning runs very slow.
The DVD burner run ok with other software.
After it checks for file to be backed up it kept ejecting the blank DVD and asking for a blank disc.
I have even replaced the DVD drive with drive from another computer.I also reinstalled ITUNES once-- It ran as a repair during the install.

I have used this same DVD Burner to backup my list from within iTunes before. I did this back in June just after I purchase 30 songs. I think I was running version 7.1 or 7.2 when the DVD backup worked. If not sopport then why does their diagnostics say DVD/CD Diagnostics. Even so I have the same problem on my other PC with a CD Burner. I think Apple support sound a little like Microsoft. I once had a problem with Windows NT and had to call MS support 5 times before they said their software had a defect and issued a patch.

IPOD OK in Windows, Diagnostics in iTunes can see it, but it's not listed.

Hello,
I have a 5th Gen iPOD and use iTunes V8.1.0.52 (latest) in Windows Vista on a PC.
When I connect the iPod to the PC, Windows recognised it as disk F, and iTunes starts up automatically. However, the device does not appear in the iTunes Source Devices, so I am unable to restore the iPod.
I have run the diagnostics on iTunes, which correctly states that an iPod is connected.
Does anybody know why it may not actually be displayed in the panel on the left side of the iTunes screen, even though iTunes knows about it?
Many thanks,
Rob.

This one was written for iTunes 7 (and probably not updated for Vista) but perhaps might be helpful...
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
Others you might peak at...
iPod shows up in Windows but not in iTunes
http://support.apple.com/kb/TS1363
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
I don't normally use iTunes with Windows and when I do it is on XP, so I can not be of much more help other than the above.
Good luck,
Patrick

Ive installed io7 on my ipad and now itunes (onwindows 8) wont recognise the device (the icon next to the iTune store icon), have run diagnostics and everything ok. My ipad asks if the computer is trustwort?hy then it trys to search for photos/videos

Ive installed io7 on my ipad and now itunes (onwindows 8) wont recognise the device (the icon next to the iTune store icon), have run diagnostics and everything ok. My ipad asks if the computer is trustworthy then it trys to search for photos/videos and says none found! I have done everything....................Help please

Hello Debbie,
I would be concerned as well if my iPad was not recognized by iTunes. Thank you for providing all the information with the steps you took in regards to this issue. I found an article with a few more steps you can take (you can skip the steps you have already taken):
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thank you for using Apple Support Communities.
Best,
Sheila M.

I have a new Windows tablet computer with limited hard drive space, and cannot transfer my itunes library to the hard drive. Can I run t media from an external hard drive? If so, how do I transfer my files?

I have a new Windows tablet computer with limited hard drive space (32 GB), and cannot transfer my itunes library to the hard drive. Can I run itunes from an external hard drive? I have tried to follow some of the directions on this site, but am having no success. Thanks.

iTunes will run fine with the media on an external drive.
However, I suggest that a tablet computer with a tiny hard drive is not ideal as the primary computer for managing an iTunes library, even a small one. If you have another machine, perhaps a big, boxy, inexpensive old desktop with a decent amount of storage, that might be a better choice.
http://support.apple.com/kb/HT1364

Can't run diagnostics in itunes

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