Can't run some programs after system restore to remove virus

Hi,
My duaghter's Toshiba had a nasty virus that pretended to be an antivirus software product, that snuck in, between the time her default Norton service expired and I had the time to install Trend.
Could not remove it using Trend, so upon advice from a friend, decided to do a windows system restore to a point prior to the infection. This worked successfully, and the virus is gone, but now she can't run some programs, I have tried to install Trend again, but that fails as it says that you have to uninstall Norton first. But I can't run Norton, or uninstall it, and some folders on C: are no longer accessible.
Should I do a complete Toshiba system restore (ie back tofactory settings? This seems a drastic measure, but the issue is beyond my meagre PC skills.
Thanks,
Graeme

Thanks for your reply.
The main issue is that we cannot run the Norton Anitvirus that came prepackaged with the laptop, and we can't uninstall it either. If you try to perform either action, nothing happens.
However, when we try to install a new antivirus software, Trend, the install fails because it detects that Norton is installed, and indicates that we must uninstall Norton before we can complete the Trend installation. But we cannot unistall Norton for some reason.
I am getting my daughter to check what else doesn't work, but Microsoft Office works OK, and most of the games she installed seem to work. I just don't understand why Norton won't work now, and why we cannot uninstall it. I don't know if its due solely to the system restore, or some combination of events. The introductory 3 mont Norton licence has expired some time ago, but it should still let us uninstall. I have also tried to unistall through the Control panel, but nothing happens when I try that either.
Is there any way to force the uninstall of Norton? Or is a factory reset the only viable option now?
Thanks,
Graeme

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