Can't save APN setting

Hi,
i have STL100-3 Z10 with the latest 10.2 . when i power on the device with the SIM it recognize the operator as voice only and when i wanted to set my APN setting to have internet connection as well nothing happen after i save the needed APN.
moreover, if i tap the APN setting after i have already set an APN it doesn't show what i have entered before.. like it wasn't acctually saved :-(
anyone know how to resolve this ?

so it's greate and all that we have a forum for getting support ... but none from BlackBerry is here traying to help ..

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Can't save APN setting

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