Can't Save as Quick Time Movie

I purchased QTP, the key entered and it seems to be working. But when I attempt to save videos from the Photoshop subscriber page, nothing comes up for me to do it. No little arrow in the bottom right hand corner, right clicking to beat the band doesn't work, there is no File tab at the top of the screen, etc. Am I missing a plug in or something? How does one get help from their "support"? Does a Quick Time expert read this forum and help us out? I'm disgusted.

1. From FAQ on the Photoshop webpage - How can I save the Videos to my hard drive so I can watch them when I’m not connected to the internet? This is the next most frequently asked question. The easy answer is to buy the full version of Quicktime from www.apple.com/quicktime/. It costs $29.99 to upgrade but its well worth it if you find yourself using Quicktime often. When you do buy the full version, you can choose File > Save and save the movie anywhere on your hard drive.
2. The menu when I right click on the video is "back ... save background as ..." etc.
3. Don't know if the files have a QT controller.
4. Here is the link to the page. You don't have to be a subscriber to view a couple of the videos on this page. (I am a subscriber.) Although I should be able to save these, nothing comes up that allows me to do this.
http://photoshopelementsuser.com/

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