Can't save transparency in PNG?

Question

I use CS6 and I have done everything stated in the tutorials on how to save transparency and I still get a white background in the result.
I've deleted the background and it appears transparent in the program, I save for web and select transparency (PNG24) in the checkbox but the result it still the same. It is driving me up the wall.
Do I really need to get a separate program to set the transparency?
My document settings already include setting the background as transparent. Why isn't it transparent?
I save it like this and the result is a white background. I cannot use this sprite.

Answer 1

Hi All,
I have logged this issue with reproducible steps.
The Bug number is 211097.
Thanks
Brijesh
"fmainey" <[email protected]> wrote in
message
news:ee2mp2$949$[email protected]..
> In Term 3, my school installed macromedia suite 8 on our
computers and
> since
> using Fireworks I have also had the problem where some
students are not
> able to
> save their Fireworks file as a .png due to an internal
error.
>
> I had a quick search of this forum to see if I could
find a reason and
> solution but did not find one.
>
> I therefore debugged the problem myself and have come up
with the error
> relating to the way in which new files are created and
the dimensions of
> the
> document.
>
> If I use Create New\Fireworks File from the introduction
screen, enter the
> dimensions 24cm by 12cm and try to save it as a .png
file I get the error
> ?Could not complete your request. An internal error
occurred.? The size in
> the
> properties panel is now 681 by 341 pixels.
>
> If I use the File menu and select New, enter the
dimensions in exactly the
> same way and then select save. There is no error and the
dimensions in the
> properties panel is 680 by 340 pixels.
>
> This appears to be a bug to me therefore all I can
advise is never use the
> front Fireworks introduction screen for new files.
>
> Regards
>
> F.Mainey
>
>