Can't scan Acrobat Pro 9.5.5 crashes when on Windows 8 PC
I have Acrobat Pro 9.5.5 on a Windows 8 PC.
When I try to use scan features, acrobat crashes.
I select custom scan it crashes.
I select configure presets it crashes.
Because Pro crahses I am unable to choose what scanner to use for scanning. No idea what scanner Pro is attempting to use.
I have the most current versions of both programs. Acrobat Pro 9.5 worked fine on Windows 7 PC.
Acrobat 9 was coded to support Windows 8. As the Acrobat 9 product family passed into "end-of-support" earlier this year that lack of compatibility for Windows 8 isn't going to change.
Be well...
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Reinstall Acrobrat Pro X. Can't reinstall Acrobat Pro X after computer crash
I am trying to reinstall Acrobat Pro X after a compter crash. I enter the correct serial number but then get asked to select a prior product, in my case Acrobat Pro 9, and enter the serial number (this is the number that appears in my account), but there is nowhere to enter the serial number. And if I try to reinstall Pro 9 it won't let me. Do I have to deinstall Pro X first, or what? ALl input welcomed, thanks. Shanter
Thanks Bill, that seems to have done the trick. I am now successfully
reinstalling Pro X.
2014-10-14 21:10 GMT+02:00 Bill@VT <[email protected]>:
Reinstall Acrobrat Pro X. Can't reinstall Acrobat Pro X after
computer crash created by Bill@VT
<https://forums.adobe.com/people/Bill%40VT> in *Acrobat Installation &
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<https://forums.adobe.com/message/6825647#6825647> -
Acrobat Pro 9.4.5 crashes when I open PDF file - How can I fix it ??
Dear Fellow Mac Users,
I have a MacPro4,1 with a 2 X 2.226 Ghz Quad-Core Intel Xeon
Processor and 16 GB 1066 MHz DDR3 Memory. On my MacPro4,1,
I have Adobe CS4 Suite installed. I now have Adobe Acrobat
version 9.4.5.
Whenever I open a PDF file, reguardles of size, Adobe Acrobat
version 9.4.5 freezes. This happens even with files less than
1 MB and with any other Acrobat software open. This happens
even if Adobe Acrobat is the only software that is open.
Any ideas about how I can fix this problem?
Best Wishes,
PaulI'd try uninstalling and reinstalling Acrobat Pro, then reapply the updates to 9.4.5.
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Dear Adobe Friends,
I really need some help here. I am working on a project for graduate school and am having a big problem with Acrobat Pro X.
I am running CS6 with Acrobat Pro X on my iMac (specs below). Ordinarily, I have no problems running Acrobat Pro X for refining PDFs and doing OCR. However, on larger documents (1000+ pages), the app just plain crashes after approximately 200 pages. I'm really in a bind here so I'm hoping someone can help me out.
I've run Acrobat on PDFs between 600-800 pages without a problem but this is really perplexing, it doesn't give me any reason except that Acrobat has unexpectedly quit.
iMac 2.66Ghz Core 2 Duo
4GB RAM / 320GB HDD (150GB Free)
Mountain Lion 10.8.2
PS: I have included a copy of my crash log. There are several of them, this is one of the more recent ones.
____Crash Log Here_____
Process: AdobeAcrobat [27695]
Path: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 10.1.4 (10.1.4)
Code Type: X86 (Native)
Parent Process: launchd [258]
User ID: 503
Date/Time: 2012-11-02 19:11:57.561 -0700
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report: 337900 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 7029 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 8429C03D-A823-F1EC-6DB3-C96F2003ABCD
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000028
VM Regions Near 0x28:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
__TEXT 0000000000001000-0000000000002000 [ 4K] r-x/rwx SM=COW /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 AdobeAGM 0x0239533b AGMTerminate + 2600856
1 AdobeAGM 0x020f66c9 AGMInitialize + 345079
2 AdobeAGM 0x020db2ea AGMInitialize + 233496
3 com.adobe.Acrobat.framework 0x0018b4cb RunAcrobat + 1557286
4 com.adobe.Acrobat.framework 0x0018b419 RunAcrobat + 1557108
5 com.adobe.Acrobat.framework 0x010636e2 AcroSecurityBailOutImpl + 13087778
6 com.adobe.Acrobat.framework 0x01064d8d AcroSecurityBailOutImpl + 13093581
7 com.adobe.Acrobat.framework 0x01065ba3 AcroSecurityBailOutImpl + 13097187
8 com.adobe.AcrobatPlugin.PaperCapture 0x0d4fba27 AcroPluginMain + 21337
9 com.adobe.AcrobatPlugin.PaperCapture 0x0d4fc34e AcroPluginMain + 23680
10 com.adobe.AcrobatPlugin.PaperCapture 0x0d51292a AcroPluginMain + 115292
11 com.adobe.ocrlibrary 0x0de122e7 0xde02000 + 66279
12 com.adobe.ocrlibrary 0x0de10d91 0xde02000 + 60817
13 com.adobe.ocrlibrary 0x0de4436d RecognizeFile + 76
14 com.adobe.AcrobatPlugin.PaperCapture 0x0d50c864 AcroPluginMain + 90518
15 com.adobe.AcrobatPlugin.PaperCapture 0x0d50f435 AcroPluginMain + 101735
16 com.adobe.AcrobatPlugin.PaperCapture 0x0d510bf2 AcroPluginMain + 107812
17 com.adobe.AcrobatPlugin.PaperCapture 0x0d511271 AcroPluginMain + 109475
18 com.adobe.Acrobat.framework 0x009c1dc9 AcroSecurityBailOutImpl + 6134537
19 com.adobe.Acrobat.framework 0x00911939 AcroSecurityBailOutImpl + 5412473
20 com.adobe.Acrobat.framework 0x00654238 AcroSecurityBailOutImpl + 2539384
21 com.adobe.Acrobat.framework 0x0065437e AcroSecurityBailOutImpl + 2539710
22 com.adobe.Acrobat.framework 0x00ba06d6 AcroSecurityBailOutImpl + 8094742
23 com.adobe.Acrobat.framework 0x00ba03fa AcroSecurityBailOutImpl + 8094010
24 com.adobe.Acrobat.framework 0x00bb9b45 AcroSecurityBailOutImpl + 8198277
25 com.adobe.Acrobat.framework 0x00bbc9d4 AcroSecurityBailOutImpl + 8210196
26 com.adobe.Acrobat.framework 0x006705ea AcroSecurityBailOutImpl + 2655018
27 com.adobe.Acrobat.framework 0x00670937 AcroSecurityBailOutImpl + 2655863
28 com.adobe.Acrobat.framework 0x008120bb AcroSecurityBailOutImpl + 4365819
29 com.adobe.Acrobat.framework 0x00810847 AcroSecurityBailOutImpl + 4359559
30 com.apple.AppKit 0x91d9da21 -[NSWindow sendEvent:] + 6968
31 com.apple.AppKit 0x91d98a0f -[NSApplication sendEvent:] + 4278
32 com.apple.AppKit 0x91cb272c -[NSApplication run] + 951
33 com.adobe.Acrobat.framework 0x00010c87 RunAcrobat + 6882
34 com.adobe.Acrobat.framework 0x0000f2e1 RunAcrobat + 316
35 com.adobe.Acrobat.Pro 0x00001e92 main + 94
36 com.adobe.Acrobat.Pro 0x00001e16 start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9873f9ae kevent + 10
1 libdispatch.dylib 0x982ccc71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x982cc7a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9873e8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95882220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x959080a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x99827492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9982768e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x99773b9b MPWaitOnQueue + 261
6 AdobeACE 0x01f5d737 ACEInitialize + 3741
7 AdobeACE 0x01f5d6ad ACEInitialize + 3603
8 com.apple.CoreServices.CarbonCore 0x997faa7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x9587d557 _pthread_start + 344
10 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x9873e8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95882220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x959080a1 pthread_cond_wait$UNIX2003 + 71
3 AdobeAGM 0x020aa6bc AGMInitialize + 33770
4 AdobeAGM 0x020aa5f6 AGMInitialize + 33572
5 AdobeAGM 0x020aa151 AGMInitialize + 32383
6 libsystem_c.dylib 0x9587d557 _pthread_start + 344
7 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x9873e8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95882289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x95882512 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x998276ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x99773b9b MPWaitOnQueue + 261
5 com.adobe.Acrobat.framework 0x00069165 RunAcrobat + 368576
6 com.adobe.Acrobat.framework 0x00068e77 RunAcrobat + 367826
7 com.apple.CoreServices.CarbonCore 0x997faa7b PrivateMPEntryPoint + 68
8 libsystem_c.dylib 0x9587d557 _pthread_start + 344
9 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x9873f9ae kevent + 10
1 com.adobe.Acrobat.framework 0x01330b1a AcroSecurityBailOutImpl + 16025690
2 com.adobe.Acrobat.framework 0x012857eb AcroSecurityBailOutImpl + 15324459
3 libsystem_c.dylib 0x9587d557 _pthread_start + 344
4 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9873e8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95882289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x9590fafc pthread_cond_wait + 48
3 com.adobe.amt.services 0x0cc26f2c C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x0cc1fe78 C_EULA_SetState + 2166
5 com.adobe.amt.services 0x0cc26f92 C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_c.dylib 0x9587d557 _pthread_start + 344
7 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 7:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x9873ec72 __semwait_signal + 10
1 libsystem_c.dylib 0x95907a61 nanosleep$UNIX2003 + 189
2 libsystem_c.dylib 0x9590792a usleep$UNIX2003 + 60
3 com.apple.AppKit 0x91ea1d4d -[NSUIHeartBeat _heartBeatThread:] + 879
4 com.apple.Foundation 0x92ea61d8 -[NSThread main] + 45
5 com.apple.Foundation 0x92ea615b __NSThread__main__ + 1396
6 libsystem_c.dylib 0x9587d557 _pthread_start + 344
7 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9873f0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9588004c _pthread_workq_return + 45
2 libsystem_c.dylib 0x9587fe19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x95867cca start_wqthread + 30
Thread 9:
0 libsystem_kernel.dylib 0x9873f0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9588004c _pthread_workq_return + 45
2 libsystem_c.dylib 0x9587fe19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x95867cca start_wqthread + 30
Thread 10:
Thread 11:
0 libsystem_kernel.dylib 0x9873c80e semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x0045007c AcroSecurityBailOutImpl + 425404
2 libsystem_c.dylib 0x9587d557 _pthread_start + 344
3 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x9873c80e semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x0045007c AcroSecurityBailOutImpl + 425404
2 libsystem_c.dylib 0x9587d557 _pthread_start + 344
3 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x9873c80e semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x0045007c AcroSecurityBailOutImpl + 425404
2 libsystem_c.dylib 0x9587d557 _pthread_start + 344
3 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x02395332 ecx: 0x04e22ce8 edx: 0x00000000
edi: 0x00000000 esi: 0x04e22cec ebp: 0xbfffd928 esp: 0xbfffd8d0
ss: 0x00000023 efl: 0x00010282 eip: 0x0239533b cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000028
Logical CPU: 1
Binary Images:
0x1000 - 0x1fff +com.adobe.Acrobat.Pro (10.1.4 - 10.1.4) <5F536BF4-9871-0FF5-45E8-24D1686ABCEF> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
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0x1f5b000 - 0x207cfff +AdobeACE (1) <B885D217-C2F6-8496-12D0-FCA0E620635B> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x209f000 - 0x2663ffb +AdobeAGM (1) <B09E932D-3C51-EFEF-A21C-C1747B36BDB5> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x2716000 - 0x2733ff7 +AdobeBIB (1) <7C894693-F5AC-A9BF-E72A-097BDF33C329> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x273a000 - 0x2a5dff3 +com.adobe.CoolType (AdobeCoolType 5.08.115.1 - 5.08.115.1) <DA458D39-A0A9-163E-F13E-BA9333B413DD> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
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0x2c7e000 - 0x390dff3 com.apple.WebCore (8536 - 8536.26.14) <82E97E6B-3F31-39A7-B41F-CD308E6EF238> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versi ons/A/WebCore
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0xab24000 - 0xab4affb +AdobeBIBUtils (1) <B9888BEE-A939-50E3-1CD3-3313AC14A073> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
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0xbd13000 - 0xbd72fe7 +AcroSQLite (1) <33E9D2E6-ACE5-0905-A40C-D1079751F9DF> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
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0xc458000 - 0xc516ff3 ColorSyncDeprecated.dylib (400) <35E3054C-5DF1-30D4-A368-C4FDB0992373> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/Resources/ColorSyncDeprecated.dylib
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0xd8f4000 - 0xd971ff7 +com.irislink.iDRS14_5 (14.5 - 14.5.4.1) <A30459C2-B559-CF82-60DC-19FE9758BECB> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/PaperCapture.acroplugin/Contents/Frameworks/OCRLibrary.framewor k/Versions/A/Frameworks/iDRS14_5.framework/Versions/A/iDRS14_5
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0xf108000 - 0xf165fff +AdobeXMP (0) <E3A59E8C-A514-8A4A-F965-E9C043C7AC96> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
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0x8fefb000 - 0x8ff2de57 dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
0x9000c000 - 0x90031ffb com.apple.framework.familycontrols (4.1 - 410) <5A8504E7-D95D-3101-8E20-38EADE8DEAE1> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
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0x9009a000 - 0x900b3fff com.apple.Kerberos (2.0 - 1) <9BDE8F4D-DBC3-34D1-852C-898D3655A611> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x900b4000 - 0x900bcfff libcopyfile.dylib (89) <4963541B-0254-371B-B29A-B6806888949B> /usr/lib/system/libcopyfile.dylib
0x900bd000 - 0x9010dff7 com.apple.CoreMediaIO (301.0 - 4147) <F13FA9D4-BD1D-3297-BDD5-5858B231D738> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x9010e000 - 0x9010ffff libdnsinfo.dylib (453.18) <41C7B8E2-2A81-31DE-BD8B-F0C29E169D4F> /usr/lib/system/libdnsinfo.dylib
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0x90126000 - 0x90175ff6 libTIFF.dylib (845) <989A2EB9-3A49-3157-8E9C-B16E6005BC64> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
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0x966f5000 - 0x967a9fff com.apple.coreui (2.0 - 181.1) <C15ABF35-B7F5-34ED-A461-386DAF65D96B> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x967aa000 - 0x967adffUsing Acrobat Pro extract pages (each file no more than 500 pages).
OCR each.
Use Acrobat's 'Combine Files' feature to develop a single PDF containing all pages (and the OCR).
Be well... -
Acrobat Pro 8.1.2 crashes when displaying pdf made from Word doc containing url text
Hello,
I and a few others in my workplace have a similar issue.
Acrobat crashes when they scroll through and view a pdf file that was created from Word. The Word document contains url text in its header to the effect of "visit us at www.blah.com ." They're running Acrobat Pro 8.1.2 and Office 2K Pro SR-1 on XP Pro SP2.
Even though the link is not an active link, (i.e. clicking on it does not open the web page), if I convert a document containing this header to PDF, Acrobat will not allow me to manipulate the file and will crash. When I take the same document and remove the web address, then convert from Word to PDF, I experience no problems with Acrobat (note that this is the identical file, but with the web address removed).This does not explain why Acrobat will work for awhile even with the web address in the header, then stop working. But it does appear to fix my problem with creating a PDF from Word, then manipulating it further.
Does anyone know how to allow for this text to exist in the header and still have a stable pdf file/acrobat behavior?
The pdf is attached.
Thanks....To sum up, I've found that if a url beginning with www is in the Word document and then created to pdf Adobe will crash when viewing that pdf. If it is deleted from the Word document before creating the pdf, Acrobat will not crash when viewing that pdf.
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Adobe Acrobat pro 9.4.6 crashes when opening multiple files simultaneously.
We have Adobe Acrobat Pro 9 which has been updated to version 9.4.6. we had this problem when the 9.4.5 update was applied also. It is now crashing when we try to open multiple files simultaneously.
Yesterday, I narrowed down the problem to 6 plugins:
IA32
ADBC
eBook
EScript
HLS
PPKLite
SaveAsRTS
However, we discovered that that Comments and markup tool bars weren't loading. So I did a repair install on it.
Now those plugins from yesterday work and Acroform.api is causing it to crash when opening multiple files.
I did try other suggestion that involved using Icacls/cacls on dll files to no avail.
It is running on XP SP3 fully updated with plenty of RAM and HDD space.
Is there a way to fix this without reinstalling?I am not sure what's causing this problem on your machine because everything's working fine for me.
What is the version of Acroform.api on your machine now.
Do a Repair after deleting this file and see if it works.
Enable Windows MSI logging (http://support.microsoft.com/kb/314852) before you do a repair, upload that log to some file sharing server, and paste its link here. -
Acrobat Pro 9.5.4 crashes when inserting pages into exisitng PDF
When I try to insert pages into an exisitng PDF document Acrobat Pro 9.5.4 running on Mac OS 10.8.2 hangs and crashes every time. Please HELP!!!
Any PDF I try and insert to any PDF. It does not seem to be isolated to one document.
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Acrobat Pro 9.4.5 crashes when merging files
Is anyone else experiencing this? Adobe Acrobat Pro 9.4.5 works for while when merging files into a single PDF but then starts crashing when saving the mreged file. (MacBook Air, 10.6.7)
how big is the PDF in MB (more or less according to the loose pages)?
what happens if you save to desktop as xyz_2.pdf for eg.
G -
When editing and saving a pdf file, Adobe Pro 11.0.10 crashes. We have this installed on an iMac with OSX 10.9.5. Anyone else experiencing this? Have done the usual unistall and reinstall, updated with latest patch, happens on and off, intermittently.
When editing and saving a pdf file, Adobe Pro 11.0.10 crashes. We have this installed on an iMac with OSX 10.9.5. Anyone else experiencing this? Have done the usual unistall and reinstall, updated with latest patch, happens on and off, intermittently.
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Acrobat pro 9.5.0 crashes when trying to scan
Hi guys, my acrobat 9.5.0 keeps on crashing whenever i try to scan, what might be the problem? it was working fine a few weeks ago, and the scanner still works with other programmes.
please help, many thanks.
operating system: Windows 7
scanner: Samsung CLX-3175Have you tried a repair? Are the other programs interfacing with the scanner in the same way. Classically, AA has used Twain drivers and there may be a problem with the interface driver.
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Acrobat Pro 8.1.2 crash when editing markup-heavy documents.
Hi,
Some of our users are having problems with Acrobat Professional 8.1.2, mostly while they are adding revisions notes to documents. We receive those documents and add text,pages, corrections,highlight and files(.docx,.xlsx,...) and then send them back to our clients to be approved. There's lot of copy and paste involved. When the documents are sent back, they're usually 3 or 4 time the size they where without all the markups.
The application logs show some random of failure on "acrobat.dll" and then the program close.
Here are my main questions :
Is there a limitation to size or number of markup you can add to a single file ?
Could the Windows clipboard (or Adobe clipboard) become so full it'll crash the program ?
Is there any means that I can use to diagnose further the problem ?
Thanks.Thanks for the imput on the "Save As" fonction, I didn't know that.
As for using the same version, we're able to enforce it at our office, however many of our clients use dated Acrobat version
and we can't really force them to use a newer version. I'm still going to recommend it though.
Thanks for the input. -
Adobe Acrobat Pro 9.5.5 / Crash when converting JPG to PDF
Hello all,
Not sure if anyone else has this issue that just started today. I have approximately 8 JPG photos taken at 640x480 res (approx. 654kb total) that I'm trying to "Combine supported files in Acrobat". The program will load the dialog box allowing me to reorder the files, change the output file size, etc. but once I click "Combine Files" the 'Status' stops at "Converting..." and throws the error shown below. I've also tried "dragging/dropping" the files into an existing PDF, with the same result. I've not had this problem before, and usually perform this operation without any issue. Can anyone shed some light on what may be happening here? Oh yeah, I'm using Windows 7 (64-bit) OS. Thanks in advance for any assistance
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 9.5.5.316
Application Timestamp: 518ac052
Fault Module Name: ImageConversion.api
Fault Module Version: 9.5.5.316
Fault Module Timestamp: 518aac4c
Exception Code: c0000094
Exception Offset: 0003ce16
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789Unfortunately no. However, I did try converting several other stock photos that I have on my machine, and that worked fine. This leads me to believe there is something "different" about the first set of JPGs that I was trying to convert. Maybe a security setting on the camera that they were taken with? I'm still at a loss. But thanks for the suggestion that sparked the other idea
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Acrobat Pro 9.4.6 crashes when selecting reading preferences
Recently, Acrobat started popping up with that incessant "preparing reading view" box, which I just cancel out of. I don't remember making any changes to my settings that would have caused that to now pop up. So I went to "edit ... preferences" to see what I could do about it. But every time I select "Reading," the program crashes.
What to do?I am not sure what's causing this problem on your machine because everything's working fine for me.
What is the version of Acroform.api on your machine now.
Do a Repair after deleting this file and see if it works.
Enable Windows MSI logging (http://support.microsoft.com/kb/314852) before you do a repair, upload that log to some file sharing server, and paste its link here. -
My Acrobat Pro for Mac keeps crashing when I open files
When I have a file opened in acrobat but then I try to open more files the program keeps crashing. It is very annoying and there are no updates available.
Hi Jorge,
Do you see any error code when the program crashes?
Does this problem occurs with specifically Acrobat or with other applications too?
Regards,
Rahul -
Adobe Acrobat Pro 9 and Acrobat Pro XI are installed on the same iMac with OS X 10.8.5. How do I safely uninstall only Acrobat Pro 9 without affecting Acrobat Pro XI?
When I first installed Acrobat Pro XI, I thought maybe I was suppose to leave Acrobat Pro 9 on my computer.
So now I have both Adobe Acrobat Pro 9 and Acrobat Pro 11 installed.
I see no benefit to having both installed. I want to uninstall only the Acrobat Pro 9 and not Acrobat Pro XI.
I am not sure that I can safely uninstall Acrobat Pro 9 without affecting the functioning and files for Acrobat Pro XI.
I started to uninstall Acrobat 9, but I stopped when I saw a warning in a little window.
I went to the "Acrobat Uninstaller.app" file in the "Adobe Acrobat 9 Pro" folder and double clicked it.
The Acrobat folder for Acrobat XI Pro came up with the file "Adobe Acrobat Pro.app" selected
I manually selected the "Adobe Acrobat Pro.app" file in the "Adobe Acrobat 9 Pro" folder.
When I clicked on "Adobe Acrobat Pro.app" for Acrobat 9 a window with a warning came up. So I stopped.
"Uninstall will remove files, folders, and preferences installed by Acrobat from your system.
There is no undo available. User data files and directories shared by other Adobe applications will not be removed."
Should I go ahead and click [Uninstall]?
I don't think it will delete my pdf files.
Will this affect my Acrobat XI operating &/or preferences? Will Acrobat XI still function correctly?
What do I have to do to safely have just Acrobat XI on my computer without Acrobat 9?
Thank you for any help.I am trying to uninstall, I tried to uninstall, but I got the following message when trying to uninstall: "Invalid Application. The application selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller." Acrobat 9 installation suddenly stopped working
Can you help?
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