Can't scan as a pdf from my hp officejet 4500 printer

Can't scan as a pdf from my hp officejet 4500 printer
I have windows 7 professional... please help

Hey Patricia Davis,
Firstly, please clarify whether you are trying to use scanner or printer option as both are different.
What exactly are you trying to do with your document? Do you face the same issue with all documents or any specific one?
Is there any error message that prompts on your screen?
Let me know.
Regards,
Anubha

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