Can/t scan documents from HP OJ 6500A plus
Ever since I installed McAfee, I can no longer scan a document from my HP 6500A Plus to my Dell Inspiron desktop computer. I keep getting the message "Scanner communication cannot be establisheed".
Hi Greg42,
Thank you for getting back to me again. If the printing is also showing issues, such as the slow printing, it's possible the printer itself could be at fault.
I'd suggest loading about 10 blank pages and make 10 blank copies to test out the hardware without involving the computer in any way. If the copies show problems, the printer has an issue.
If you find that the copies are working fine, run the Print and Scan Doctor from your computer to fix or detect printing and scanning problems. You can save this tool right to your desktop and run it twice (and when needed in the future) for printing and scanning.
Let me know how you make out thus far and we'll go from there.
Cheers,
R a i n b o w 7000I work on behalf of HP
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zoiand wrote:
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