Can't scan documents on hp 4500 g510 all in one

I can't print out but not scan the documents ???????

Hi tubbs1466,
If you have a manual IP address:
Enter the IP address into the address bar of an internet browser on a networked computer.
Go to the Network tab.
Select IPv4 on the left hand sidebar.
With the IP configuration selected as manual, put the Default Gateway (the router's IP address) in the Manual Preferred DNS server field.
Click Apply.
Enable web services.
If an issue still persists, you can also enter 8.8.8.8 in the Manual Alternate DNS server field of the same page navigated to above.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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    View Solution.

    Hi MaWoo, 
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    Say "Thanks" by clicking the Thumb up in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"
    Although I work for HP my posts and replies are my own

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    Hello Kaushik9
    The product you have is a commercial printer. I suggest posting in the HP Business Support forum for a better chance at finding an answer.
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  • Driver for Officejet 4500 Wireless all-in-one will not install after upgrading to Windows 8.1

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    View Solution.

    Hello bob5e,
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    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    couple of questions about this:
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    I was a support engineer for HP.
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  • HP Officejet 4500 Desktop All-in-One Printer - G510a and Windows 8.1

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    Hi amp229,
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    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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    I am an HP employee.
    *Say thanks by clicking the "Kudos! Star" which is on the left*
    *Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*

  • HP 4500 Envy all in one printer

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    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • How can I find duplicate photos without going through all 5000  one at a time?

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    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • [SOLVED] Can't Scan with HP OfficeJet 4500

    My cups says at http://localhost:631/printers/HP_Officejet_4500_G510g-m this:
    HP_Officejet_4500_G510g-m
    HP_Officejet_4500_G510g-m (Idle, Accepting Jobs, Not Shared)
    Description: HP Officejet 4500 G510g-m
    Location:
    Driver: HP Officejet 4500 g510g-m hpijs, 3.14.10 (color, 2-sided printing)
    Connection: usb://HP/Officejet%204500%20G510g-m?serial=CN21CG201N05CQ&interface=1
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    Saving output in log file: /home/kirk/hp-check.log
    HP Linux Imaging and Printing System (ver. 3.14.10)
    Dependency/Version Check Utility ver. 15.1
    Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    Note: hp-check can be run in three modes:
    1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if
    the proper dependencies are installed to successfully compile HPLIP.
    2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP
    supplied tarball has the proper dependencies installed to successfully run.
    3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and
    run-time dependencies).
    Check types:
    a. EXTERNALDEP - External Dependencies
    b. GENERALDEP - General Dependencies (required both at compile and run time)
    c. COMPILEDEP - Compile time Dependencies
    d. [All are run-time checks]
    PYEXT SCANCONF QUEUES PERMISSION
    Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version
    warning: arch distro is not found in AUTH_TYPES
    warning: unknown- version is not supported. Using unknown-0 versions dependencies to verify and install...
    | SYSTEM INFO |
    Kernel: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
    Host: arch
    Proc: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
    Distribution: unknown
    Bitness: 64 bit
    | HPLIP CONFIGURATION |
    HPLIP-Version: HPLIP 3.14.10
    HPLIP-Home: /usr/share/hplip
    warning: HPLIP-Installation: Auto installation is not supported for unknown distro version
    Current contents of '/etc/hp/hplip.conf' file:
    # hplip.conf. Generated from hplip.conf.in by configure.
    [hplip]
    version=3.14.10
    [dirs]
    home=/usr/share/hplip
    run=/var/run
    ppd=/usr/share/ppd/HP
    ppdbase=/usr/share/ppd
    doc=/usr/share/doc/hplip-3.14.10
    html=/usr/share/doc/hplip-3.14.10
    icon=/usr/share/applications
    cupsbackend=/usr/lib/cups/backend
    cupsfilter=/usr/lib/cups/filter
    drv=/usr/share/cups/drv/hp
    bin=/usr/bin
    # Following values are determined at configure time and cannot be changed.
    [configure]
    network-build=yes
    libusb01-build=no
    pp-build=yes
    gui-build=yes
    scanner-build=yes
    fax-build=yes
    dbus-build=yes
    cups11-build=no
    doc-build=yes
    shadow-build=no
    hpijs-install=yes
    foomatic-drv-install=yes
    foomatic-ppd-install=yes
    foomatic-rip-hplip-install=no
    hpcups-install=yes
    cups-drv-install=yes
    cups-ppd-install=yes
    internal-tag=3.14.10
    restricted-build=no
    ui-toolkit=qt4
    qt3=no
    qt4=yes
    policy-kit=no
    lite-build=no
    udev_sysfs_rules=no
    hpcups-only-build=no
    hpijs-only-build=no
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    Plugins are not installed. Could not access file: No such file or directory
    Current contents of '~/.hplip/hplip.conf' file:
    warning: Could not access file: No such file or directory
    <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
    | External Dependencies |
    policykit Admin-Policy-framework OPTIONAL - 0.112 OK -
    gs Ghostscript REQUIRED 7.05 9.15 OK -
    network Network-wget OPTIONAL - 1.16 OK -
    scanimage Shell-Scanning OPTIONAL 1.0 1.0.24 OK -
    avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
    dbus DBus REQUIRED - 1.8.10 OK -
    cups CUPS REQUIRED 1.1 2.0.1 OK 'CUPS Scheduler is running'
    xsane SANE-GUI OPTIONAL 0.9 0.999 OK -
    | General Dependencies |
    error: reportlab Python-PDF-Lib OPTIONAL 2.0 - MISSING 'reportlab needs to be installed'
    libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
    error: pil Python-Image-Lib OPTIONAL - - MISSING 'pil needs to be installed'
    pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.11.3 OK -
    libjpeg JPEG-Lib REQUIRED - - OK -
    libpthread POSIX-Threads-Lib REQUIRED - 2.20 OK -
    python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
    python-devel Python-SDK REQUIRED 2.2 3.4.2 OK -
    pyqt4 Python-Qt4 REQUIRED 4.0 4.11.3 OK -
    cups-devel CUPS-SDK REQUIRED - 2.0.1 OK -
    sane-devel SANE-SDK REQUIRED - 1.0.24 OK -
    libusb USB-Lib REQUIRED - 1.0 OK -
    sane Scan-Lib REQUIRED - 1.0.24 OK -
    cups-image CUPS-Image-Lib REQUIRED - 2.0.1 OK -
    libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
    python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
    python-notify Desktop-notifications OPTIONAL - - OK -
    | Compile Time Dependencies |
    gcc gcc-Compiler REQUIRED - 4.9.2 OK -
    libtool Build-tools REQUIRED - 2.4.2 OK -
    make GNU-Build-tools REQUIRED 3.0 4.1 OK -
    | Python Extentions |
    cupsext CUPS-Extension REQUIRED - 3.14.10 OK -
    pcardext PhotoCard-Extension REQUIRED - 3.14.10 OK -
    hpmudext IO-Extension REQUIRED - 3.14.10 OK -
    | Scan Configuration |
    hpaio HPLIP-SANE-Backend REQUIRED - 3.14.10 OK 'hpaio found in /etc/sane.d/dll.conf'
    scanext Scan-SANE-Extension REQUIRED - 3.14.10 OK -
    | DISCOVERED SCANNER DEVICES |
    /^Cerror: User exit
    Done.
    I kill it because it just hangs. The issue appears to be "reportlab needs to be installed" but I beleve I have all the packages installed:
    $ sudo pacman -Qs pyth
    local/cython 0.21.1-1
    C-Extensions for Python
    local/gnome-python 2.28.1-9
    PyGNOME Python extension module
    local/libftdi 1.2-1
    A library to talk to FTDI chips, optional python bindings.
    local/libreoffice-still-common 4.2.7-2 (libreoffice-still)
    Common files for LibreOffice maintenance branch
    local/pygtk 2.24.0-5
    Python bindings for the GTK widget set
    local/pygtksourceview2 2.10.1-5
    Python bindings for gtksourceview2
    local/pyorbit 2.24.0-5
    Python bindings for ORBit2
    local/pyqt4-common 4.11.3-1
    Common PyQt files shared between python-pyqt4 and python2-pyqt4
    local/python 3.4.2-1
    Next generation of the python high-level scripting language
    local/python-atspi 2.12.0-1
    Python 3 bindings for at-spi
    local/python-bsddb 6.0.1-3
    Python interface for BerkeleyDB
    local/python-cairo 1.10.0-4
    Python bindings for the cairo graphics library
    local/python-dbus 1.2.0-4
    Python 3.3 bindings for DBUS
    local/python-dbus-common 1.2.0-4
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    Python 3 bindings for GObject
    local/python-pyqt4 4.11.3-1
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    local/python-setuptools 1:7.0-1
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    local/python2-gobject 3.14.0-2
    Python 2 bindings for GObject
    local/python2-gobject2 2.28.6-11
    Python 2 bindings for GObject2
    local/python2-keybinder2 0.3.0-2
    Library for registering global keyboard shortcuts - Python 2 bindings
    local/python2-keyring 4.0-2
    Store and access your passwords safely.
    local/python2-libgnome 2.28.1-9
    Python bindings for libgnome
    local/python2-lockfile 0.10.2-1
    Platform-independent file locking module
    local/python2-mako 1.0.0-1
    Hyperfast and lightweight templating for the Python2 platform
    local/python2-markupsafe 0.23-1
    Implements a XML/HTML/XHTML Markup safe string for Python
    local/python2-notify 0.1.1-13
    Python bindings for libnotify
    local/python2-numpy 1.9.1-1
    Scientific tools for Python
    local/python2-paramiko 1.15.1-1
    Python module that implements the SSH2 protocol
    local/python2-pyqt4 4.11.3-1
    A set of Python 2.x bindings for the Qt toolkit
    local/python2-pysqlite 2.6.3-4
    A Python DB-API 2.0 interface for the SQLite embedded relational database engine
    local/python2-sip 4.16.4-1
    Python 2.x SIP bindings for C and C++ libraries
    local/python2-wnck 2.32.0-15
    Python bindings for libwnck
    local/python2-xdg 0.25-2
    Python library to access freedesktop.org standards
    local/sip 4.16.4-1
    A tool that makes it easy to create Python bindings for C and C++ libraries
    local/wxpython 3.0.2.0-1
    A wxWidgets GUI toolkit for Python
    and I just reinstalled some and rebooted.
    I am a bit lost as to what's wrong.
    Last edited by CaptainKirk (2014-12-05 12:23:09)

    In reality I couldn't print either. Not sure what really fixed it, but it seemed that adding hpoj from AUR and rebooting did it. I then readded the printer and now all works.

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