Can't scan from 5610 all in one front panel

I have an HP5610 all in one installed on my Dell Vostro 200 with E6550 dual core processor, XP SP3 home OS. I noticed the problem when I tried to scan from the front panel of my 5610 and the orange exclamation light started blinking. The display said "No Scan Options". I ran the HP Print and Scan Doctor and it said to set the front panel scan destinations. I selected the default settings and closed the HP Direc.exe. When I opened the HP Direc.exe and looked for the panel destination that I set, I saw that they did not save. I can scan just fine using the HP software and have been doing so for many years. I now am wondering if I have had this issue all along, especially since I never remember trying to scan from the front panel of my 5610 until the other day.
I have done just about everything the Printing and Scan Doctor told me to do. I have shut down my 5610, unplugged it for several minutes, plugged it back in, removed the all in one program and reinstalled from the HP website. What is strange...I have the 5610 software installed on a Dell 3000 Dimension I have in a home network and it works perfectly. I'm seriously thinking about moving the 5610 in the room with my Dimension 3000 and buying a (print only) printer for my Vostro 200. I can work around this but I can't stand to have something not work correctly with a very good computer. Please, no comments on my preferred operating system. I am not upgrading, and as I said, this all in one works perfectly with a PC built in 2004. And contrary to belief, I am still getting security updates on a biweekly basis from Microsoft. One day last week I got 8 in one day. Thanks all for all of your excellent help!
Buzbo

Hi @buzbo,
Welcome to the HP Forums!
I noticed that you cannot scan from your HP Officejet 5610 all in one front panel to your WIndows XP computer. I am happy to help you with your scanning concerns!
Please see the following guides:
A 'No Scan Options' or 'Scan settings are not set' Message Displays for HP All-in-One Printers When ....
An 'An error occurred while communicating with scanning device' or a 'There is no computer connectio....
Hope these guides are helpful, and have a good day!
RnRMusicMan
I work on behalf of HP
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Can't scan on 5610 all-in-one

I get a message that there are no scan options. How do I correct this?

Hey @MarthaK ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
I understand you are getting the error that "there are no scan options available".
Have you downloaded the full feature software or installed the full feature software from the printer CD that came with it?
Have you been able to scan before?
Are you scanning from the computer software or the printer control panel?
What Operating System are you using? Press the link to find out, in case you don't know already. http://whatsmyos.com/
Let me know the answers to all the above questions when you are able to. Have a great day!
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Have new iMac running OSX10.9.4 and am trying to scan from my old HP All in One Deskjet 3070A. I have managed to launch the scan function from System preferences, but it does not appear to be saving the scan anywhere. I have asked it to do the scan to the desktop and it is not there.
When I try and scan using the Old scan icon from along the bottom of my screen it comes up with an error message. Boo HIss HP, it is very complicated to have to go through system preferences. Please update the software!

Hi @pearl46
I can help you scan using your Deskjet 3070a despite there being no full feature software and drivers for 10.9.
I have seen the scan not save before in System Preferences, I believe I may have a quick solution for you. When you open the Scanner it does an overview, you might need to change the scan size. It seems that for some reason the Apple scan software is defaulting to custom and 0 x 0, thus it is not actually scanning and saving anything because the scan size is 0. I know it is strange ,but if you unselect custom, then change the scan size to the desired size, and click scan it should then save to the location you selected!
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

Photosmart C310 not scanning from the All in One.

Since reloading drivers after viruses, the scanner asks me to scan from the computer. I used to scan direct from the C310.
I tried to scan from the printer's webpage but the save button was missing. My only options are PDF or jpeg images now. I just want documents. Can anyone give me any advice please?

Hello @jilliran,
Welcome to the HP Forums!
I understand you're unable to scan from the front panel of the Photosmart Premium C310A. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
How is this printer connected? Wireless or USB?
If you have a Windows computer, please follow this entire HP document on Windows: A 'No Scan Options' or 'Scan settings are not set' Message Displays on the Printer.
You can scan from the Solution Center for more scanning options. I will provide this HP document on How to Scan from the Solution Center (Windows). If you would like to scan using Web Scan, then I will provide an example on how to save the document:
You have to right click with your mouse on the scanned image and select save image as. I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

HP C3180 - Can I SCAN with this All-In-One connected to base station?

I bought a HP C3180 all in one Printer/Scanner/Copier and I have it connected to my Airport Extreme base station.
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Robbie:
You will have to connect the device directly to the computer to scan. Scanning is not supported when connected to the Airport.
I've heard several explanations as to why this is the case. Some say it is a poorly written driver by the printer manufacturers and others say it is a limitaion of the Airport. I'm not sure which is correct but bottom line is, it doesn't work.
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HP Officejet 5610 all in one Communication Error Message on Mac with 10.10.2

Hi,
I got a new MAC computer running 10.10.2 Yosemite. I own the HP 5610 Officejet all in one printer. The new computer doesn't recognize the printer or scanner. I went to my applications folder and tried to uninstall the HP software but the printer doesn't show up there. I also downloaded the 3.0 software driver and tried to install it.
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Hey @PRLady ,
Welcome to the HP Support Forum. I understand that you're having scan to Mac issues with your HP Officejet 5610 All-in-One Printer. I would like to assist you with enabling scan to Mac OS X 10.10 Yosemite.
My colleague @X-23 has assisted another HP printer user with essentially the same issue in another Forum post. Click here to access troubleshooting steps that may resolve your scanning issue.
As HP has not released a Full Feature driver available that's directly compatible with Mac OS X 10.10 Yosemite, my colleague has outlined the steps in which you may add your printer into the Mac. (In this type of setup you would be using the built-in HP drivers that are available through Apple).
Please respond to this post in regards to your troubleshooting result. Best of luck with your setup!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Installation problems Officejet 5610 All in One on Windows 8.1 64 bit

I have a HP Officejet 5610 All-in-One printer that I have had for a few years. It has worked well on the old computer but the computer died. I purchased a new Dell Laptop with the Windows 8.1 64 bit operating system. The printer works fine but the scanner won't work since there is no software in the computer. I went to the HP Support website and tried to down;oad the drivers/software. The download failed 6 times. i finally tried anothe computer and after 4 failures. I was able to down load all 402MB of software. I saved it to a portable USD drive and returned to the Dell. I started the install and got to the begin installation screen. Unfortunately, right after it finished extracting the files. I got a pop up dialog box with the error message "System cannot find file specified". I went to HP Support and the website said to search the Windows file and remane the file extensions on all hpoins*.dat and hpwins*.dat files to .old file extensions. Unfortunately, there aren't any and they don't have any other suggestions.
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Hi d-hammer,
Welcome to the HP forums!
I'm sorry to hear you've been having issues getting your Officejet 5610 installed on your new Windoes 8.1 computer but I'm hoping I can help you out
On your new Win 8.1 computer do you have an anti-virus program? Anything like McAffee, Norton, BitDefender, Avast, or anything like that? If you do, it's likely that the firewall within that anti-virus program is blocking part of the install. If you have any anti-virus on your computer you'll need to disable the firewall and the real time scanning within before you try to run the installation again. If you're not sure how, contact the anti-virus company and they should be able to let you know how to do those steps.
Let me know how that goes for your and we will go from there!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

New computer with windows 8. hp officejet 5610 all-in-one scanner worked but is now offline.

I have a new dell computer with windows 8. the hp officejet 5610 all-in-one seemed to be fine, and I could scan and print. Now I can no longer scan. charms - settings - change Pc Settings - devices shows HP Office Jet 5600 offline!
There may have been a request to update some software which I may have allowed. Maybe this is my problem? How do I fix this?
thank you
This question was solved.
View Solution.

Hi,
Please download Full Feature Softeware and Drivers from the following link and install on your Dell:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=au&dlc=en&sw_lang=&product=4411...
Regards.
BH
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HP LaserJet Enterprise 500 Color MFP M575 - Can't scan from Windows

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Can't Scan from HP Officejet 7580

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Is the 7580 connected via network? USB?
Which OS?
Does the error message indicate the following?
An unexpected internal error has occurred. Click OK to close the program, and then try one of the following:
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- Restart the PC and then try again.
- Reinstall the Photo & Imaging Software and try again.
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I am trying to install HP officejet 5610 All-in-one printer.

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Hey drkafzal,
Thanks for using Apple Support Communities.
OS X Mavericks: Set up a printer
http://support.apple.com/kb/PH14143
Use this article to troubleshoot printer issues in OS X.
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Have a nice day,
Mario

Need driver (*.inf) files for HP OfficeJet 5610 All-in-one

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Hello, First I would like to say that I dont like what HP does, I dont want all your software cloging up my computer. What I want if for the hardware I have purchased from you to work the way I want to. Nothing more nothing less. Please give your customers the chance to pick the software they want and not fill up the pc with trash.
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Hi,
Both printer and computer seem to be on same network.
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&jumpid=reg_r1002_usen_c-0...
Also download and install the firmware update from the link below.
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Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

I can't scan from my HP Photosmart C4440; not direct from the scanner to pc nor vice versa

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Hello @Roberto3 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues scanning. I'd like to help!
Are you able to make a copy as opposed to a scan?
Do you have any errors come up when scanning?
I'd recommend starting with a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Can't scan from 5610 all in one front panel

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