Can't Scan from my HP Color Laserjet 2840 on my iMac.

It appears that OS X 10.6.4 only allows the print function, not the scan or fax function. I have VMware Fusion with Windows XP Professional loaded, but I can't get the install disk to load. I can upload the print drivers, but not the scanning functions. Any ideas?

I have the same problem and it sure is very annoying. I called HP and AppleCare for this but it seems that there is nothing that can be done until HP releases updated drivers for CLJ 2840 and Mac os 10.6.x... ;-(

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Acrobat 9.0 Scan From HP Color LaserJet 2840 Sheet Feeder

Running Windows 7 32-bit on HP computer and HP Color LaserJet 2840 all-in-one.
Attempting to scan from sheet feeder and getting pages clipped at bottom. Windows Scanner program works correctly.
The Acrobat 9.0 Pro scanner setup (WIA, not TWAIN) only allows me to select "automatic" paper size - no other paper size options are presented. Acrobat was recently reinstalled; all software is updated to current revision levels.
Any ideas?

Experiencing the same issue. Mac OS X 10.8.5, HP Easy Start Version 1.1.1 (33) Correctly identifies my HP product, searches for and suggests the appropriate drivers (I'm assuming), and fails when clicking Install. Dialog box says the same exact message as the previous post. Network is obviously working. Can we get direct links to these driver downloads? Essential Software version 4.0.0.32HP Scan version 4.7.0.46 Can't find them anywhere on the HP site. Thanks.

Cannot scan from HP Color Laserjet 2840 All In One Any Ideas?

I have a Mac Book Pro with OS 10.5.8 on it. I recently had my MAC in for service and a full reinstall of the OS was necessary. I was hoping that once I reinstalled the OS and other programs that everything would work. Apparently I was wrong. I could get my HP Color LaserJet 2840 printer working, however I was unable to get the scanning feature to work to scan documents into a folder on my computer. I tried uninstalling and re-installing to no avail. I looked inside the HP Director program and it showed that no Scanner or Utilities could be accessed. They were greyed out. Everything in HP Director was greyed out. I took a look at the connections on the printer, restarted the printer a couple times, nothing worked. My printer is connected through my network. I am unsure what to try next. Any ideas?

Have you installed this driver?
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en &cc=us&prodTypeId=18972&prodSeriesId=445194&prodNameId=445197&swEnvOID=219&swLan g=8&mode=2&taskId=135&swItem=ly-58934-1

Can't Scan from HP Officejet 7580

Can't scan from my HP Officejet 7580. Use to work just fine, and I have not changed anything I can think of that would affect it. Now I get message "Unexpected Internal Error Has Occurred". I did all the suggested solutions...checked all connections, reinstalled software, rebooted, disconnected/reconnected, and also verified Ditigal Imaging Monitor is active. Nothing helps.
Thanks for your help. Also I think I am suppoed to be abel to scan from Photosmart, but don't see a scan option. Thanks for your suggestions on this also.

Is the 7580 connected via network? USB?
Which OS?
Does the error message indicate the following?
An unexpected internal error has occurred. Click OK to close the program, and then try one of the following:
- Restart the program.
- Restart the PC and then try again.
- Reinstall the Photo & Imaging Software and try again.
Try this: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-65961-4&lc=en&dlc=en&cc=us&...

How can I scan from my HP printer to e-mail on my Chromebook?

How can I scan from my HP printer to my Chromebook?

Hello ermingarde,
I understand you would like to scan from your HP Printer to your Chromebook. I would love to be able to help you with this, but require a little more information:
1. What is the exact model number of your Chromebook? Click the link to find out:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00033108&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
I will watch for your reply.
Thanks in advance,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HT3669 Can't scan from my HP Office Jet 6700 (Fax) to my MacBook Pro

Hi there, I can't scan from my HP Office Jet 6700 (Fax) to my MacBook Pro. I've tried all of the tips I've found online but when I try to 'Enable Scan to Computer' it says that there is a communication error. Anyone got any tips for me?

Hi,
Both printer and computer seem to be on same network.
Please download and run the following utility to troubleshoot on the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&jumpid=reg_r1002_usen_c-0...
Also download and install the firmware update from the link below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89897-4&cc=us&dlc=en&lc=en&...
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

I can't scan from my HP photosmart premium, now that i updated my Lion software. Can anybody help?

i can't scan from my HP photosmart premium, now that i updated my Lion software. Can anybody help?

http://support.apple.com/kb/HT3669 for starters.

I can't scan from my HP Photosmart C4440; not direct from the scanner to pc nor vice versa

I can't scan from my HP Photosmart C4440; not direct from the scanner to pc nor vice versa, Please help me ASAP, Thanks everyone, I'm stuck with a homework!

Hello @Roberto3 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues scanning. I'd like to help!
Are you able to make a copy as opposed to a scan?
Do you have any errors come up when scanning?
I'd recommend starting with a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Can't scan from Office Jet Pro 8600

I can't scan from my Office Jet Pro 8600. I'm connected to my home Verizon Fios wireless network. I'm running Windows XP. The printer works fine, but I can't scan. When I use the display on the printer I get a "No Computer Found" message. When I go to find the scanner on the Control Panel/Scanners & Cameras - I can see the printer listed, but when I click on the printer, I get a message that reads: "The scanning software could not be found, or your scanner is not connected. Please make sure your scanner & your scanner software are properly installed." So then I use the HP Print & Scan Doctor to download to "Get Installer" presumably to download the software. After the software downloads, there is no difference. I still can scan, & the network is not seeing the scanner. What gives?

Hello,
I see that an issue has popped up that pertains to NOT being able to scan.
Please click on the following link that troubleshoots A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Please feel free to write back with any additional questions or concerns.
Thank you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

I cant seem to scan from my hp photosmart 7520 printer to my iMac but can scan using the iMac? photosmart cant see the iMac.

I cant seem to scan from my hp photosmart 7520 printer to my iMac but can scan using the iMac? Photosmart cant see the iMac. Mac is wired to the router printer over wi fi.

Hi Shlomi
It worked!!! Thanks so much, I've been messing about with this for hours.
As you are so good I do have another problem. I have another 2 pc's on the network that show on the iMac but iMac cannot conect to. One is XP and the other is Vista both with Norton fire wall installed.
Any thoughts you have would be much appriciated
Rob

I can't scan from my Canon Pixma 882 after installing Snow Leopard 10.6.3. How can I get my scanner to work?

I can't scan from my Canon Pixma 882 after installing Snow Leopard 10.6.3. I did get the printer to work after downloading the printer software from Apple. I used to have 10.4.1. How can I get my scanner to work?

Check here to see if there is an updated driver available for it:
Printer and Scanner software available for download:
http://support.apple.com/kb/HT3669?viewlocale=en_US

HP Color LaserJet 2840 driver missing scanner option

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/How-to-load-the-scanner-driver-for-HP-...
Dear Experts
I have installed a HP Color LaserJet 2840 on windows 7 OS (I am not sure if it supported OS or not ) that was given to me by a friend.
It is a network printer but the driver that I had installed ( downloaded from HP website ) doesn’t have a scan utility that can be used by any PC connected to my home network.
What I am doing right now I connected the printer using a USB cable and I am using “Windows Fax and Scan ” option to do scan.
Printing no problem all PCs are able to print
Any suggestion how can I overcome this issue ?
Thanks

Hello zillah2004,
I understand your concerns. Unfortunately, for this type of printer, I need to direct you to our Enterprise Business Community Forums. This will be the right section to troubleshoot this issue. Good luck.
I worked on behalf of HP.

Does HP Color Laserjet 2840 work with Lion?

I am considering upgrading from Snow Leopard to Lion. Will my HP Color Laserjet 2840 work after the upgrade?

I don't know if you have sorted this but I posted this elsewhere on the Forum. I have my HP 2840 working fine in Lion. Occasionally the Director software fires up and can't find the printer so I just turn the printer off then on and everything works OK.
I got a reply from HP who said that they don't make the printer any more and so don't support it. It will only fax and print.
Here is my post:
Has anybody had the frustrating time that I have trying to get their precious HP LaserJet all-in-one scanner/fax/printer working under Lion?
I have spent ages looking over the net and on HP's own site and worked out that formally Apple and HP only support printing on these machines now. The so-called in-built functionality of Lion using Image Capture or Preview etc simply won't work with the HP2840: the HP2840 does not appear as a scanner.
Anyhow, I also found that the HP site does not sem to have the old drivers any more but fortunately I had them backed up in Time Machine so I found the old driver (LJMFP28x0OSX10.5Update-v8.2.dmg).
I tried just running install but it falls over quickly as the 'Start here" link is broken. So I dug around the package and found an install app calle Aio. I ran this and after what seemed ages of countless loops and after the installation program closed down every other app running (I've never seen apps closed so quickly but this may be a Lion thing) the Mac re-booted.
And hey presto! My scanner appears to be working. When it has finished I get the "HP Scan quit unexpectedly" window come up. But otherwise everything seems OK. I then ran the Mac software update and it (re-) installed the HP driver updates and the HP Director program still works and scanning is still available.
If anyone else needs the .dmg file let me know and I will uplaod it somewhere. I assume you can post here and I will be notified.
If someone knows more about this problem or can even get HP to do something better about the (lack of) support I'd be delighted to know.
Good luck!
KL

HP Color LaserJet 2840 misidentified as 2830

Hello, Everyone
We were having problems with our HP Color LaserJet 2840 so I took it to a local computer store for repair. (The problems were that the printer was squeaking really bad, and tray 2 had ceased working...) So, I got it back from the shop, and those problems still persist... But that is a different issue, to be taken up with the store I had it "repaired" at...
Here is my new problem: I plugged the USB cable back into the printer and put the power cord back where it belonged. Interestingly, Windows XP decided to not only detect it as a new piece of hardware, but it insisted on detecting it as a HP Color LaserJet 2830. Again, we have a "2840", not a "2830"
I do not know what the difference is between the two models, I just know that Windows XP has never detected this printer as a "2830" before. I then proceeded to delete all the printers and then re-install the appropriate driver. Unfortunately, the install failed. Which, again, has never happened to me before with this printer. I halfway suspect that if I could get Windows XP to detect this printer as a "2840",which it IS, instead of a "2830", which it is NOT, that perhaps the driver install might work. But that is sheer opinion
One reasonable question that you might have is "Are you sure that they gave you YOUR printer back?" All I know for sure right now is that the model number printed right on the top of the unit says "2840", not "2830" There was at least one note that someone from our Church taped to the printer. I will look for that the next time I see the printer...
So, I have two real questions:
1. Had this problem ever happened before, and what might be the cause?
2. And, the BIG QUESTION: How do I get Windows XP to understand that this is a 2840 and not a 2830?
Thank you for your help
Steven P. Ulrick
This question was solved.
View Solution.

The cable for your card reader has been knocked lose - if you pop the side cover off you can put the cable back on. If the cable is firmly attached, then the card reader has died. There was supposed to be a 2830 released that had the fax but no card reader but at some point they canceled that decision. However the firmware was written for all 3 models, so when the printer sees a fax but no card reader it reports itself as a 2830.
The squeaking carousel and not pulling from tray 2 means it needs servicing by a genuinely trained HP tech on that particular model. Tray 2 should be easy enough to fix, but the carousel may need to be realigned and that is not an easy job. You may have to call around or go out of your way, but find a service center that is certified in this model printer.
I've worked on this models myself for a couple years - if you think one squeaking carousel is bad, try listening to 4 or 5 of them all at the same time!!!
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How do I scan with my hp color laser 2840 using windows 7 64 bit?

I'm using an HP color laserjet 2840 all in one printer with my hp Pavilion dv7-6163us laptop. Before I upgraded to this new computer using windows 7 64 bit addition I was able to scan documents with this multifunction machine. Now with windows 7 I no longer have this functionality. When I look at HP's help section they tell me that drivers for the 2840 for printing and scanning are built into windows 7. How do I get my machine to scan a document?

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Can't Scan from my HP Color Laserjet 2840 on my iMac.

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