Can't scan now that my printer is wireless

I disconnected my C6380 All-in-One Printer from cables and have it connected via wireless. It prints fine, but I no longer get the Scan options when I go into Control Panel. I am on Windows 7 Ultimate 64-bit. Any suggestions out there? I have it set as my default printer.
Thanks for any and all help/suggestions.
This question was solved.
View Solution.

Hello @icg1032 , and welcome to the HP Forums.
I see you're experiencing scan issues. I would like to help!
I would recommend performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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This question was solved.
View Solution.

I was able to locate a couple more steps to try, most found in this Microsoft Thread: how do I get the Windows Image Acquisition service status to be activated? I get an error message (e....
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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HP_Officejet_4500_G510g-m
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Saving output in log file: /home/kirk/hp-check.log
HP Linux Imaging and Printing System (ver. 3.14.10)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if
the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP
supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and
run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: arch distro is not found in AUTH_TYPES
warning: unknown- version is not supported. Using unknown-0 versions dependencies to verify and install...
| SYSTEM INFO |
Kernel: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
Host: arch
Proc: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
Distribution: unknown
Bitness: 64 bit
| HPLIP CONFIGURATION |
HPLIP-Version: HPLIP 3.14.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for unknown distro version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.14.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.10
html=/usr/share/doc/hplip-3.14.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.14.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
warning: Could not access file: No such file or directory
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
| External Dependencies |
policykit Admin-Policy-framework OPTIONAL - 0.112 OK -
gs Ghostscript REQUIRED 7.05 9.15 OK -
network Network-wget OPTIONAL - 1.16 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.24 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
dbus DBus REQUIRED - 1.8.10 OK -
cups CUPS REQUIRED 1.1 2.0.1 OK 'CUPS Scheduler is running'
xsane SANE-GUI OPTIONAL 0.9 0.999 OK -
| General Dependencies |
error: reportlab Python-PDF-Lib OPTIONAL 2.0 - MISSING 'reportlab needs to be installed'
libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
error: pil Python-Image-Lib OPTIONAL - - MISSING 'pil needs to be installed'
pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.11.3 OK -
libjpeg JPEG-Lib REQUIRED - - OK -
libpthread POSIX-Threads-Lib REQUIRED - 2.20 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
python-devel Python-SDK REQUIRED 2.2 3.4.2 OK -
pyqt4 Python-Qt4 REQUIRED 4.0 4.11.3 OK -
cups-devel CUPS-SDK REQUIRED - 2.0.1 OK -
sane-devel SANE-SDK REQUIRED - 1.0.24 OK -
libusb USB-Lib REQUIRED - 1.0 OK -
sane Scan-Lib REQUIRED - 1.0.24 OK -
cups-image CUPS-Image-Lib REQUIRED - 2.0.1 OK -
libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
python-notify Desktop-notifications OPTIONAL - - OK -
| Compile Time Dependencies |
gcc gcc-Compiler REQUIRED - 4.9.2 OK -
libtool Build-tools REQUIRED - 2.4.2 OK -
make GNU-Build-tools REQUIRED 3.0 4.1 OK -
| Python Extentions |
cupsext CUPS-Extension REQUIRED - 3.14.10 OK -
pcardext PhotoCard-Extension REQUIRED - 3.14.10 OK -
hpmudext IO-Extension REQUIRED - 3.14.10 OK -
| Scan Configuration |
hpaio HPLIP-SANE-Backend REQUIRED - 3.14.10 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.14.10 OK -
| DISCOVERED SCANNER DEVICES |
/^Cerror: User exit
Done.
I kill it because it just hangs. The issue appears to be "reportlab needs to be installed" but I beleve I have all the packages installed:
$ sudo pacman -Qs pyth
local/cython 0.21.1-1
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local/gnome-python 2.28.1-9
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local/libftdi 1.2-1
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local/libreoffice-still-common 4.2.7-2 (libreoffice-still)
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local/pygtk 2.24.0-5
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local/pygtksourceview2 2.10.1-5
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local/pyorbit 2.24.0-5
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local/pyqt4-common 4.11.3-1
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local/python-atspi 2.12.0-1
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local/python-bsddb 6.0.1-3
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local/python-dbus-common 1.2.0-4
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Python bindings for the GNOME Canvas
local/python2-gnomekeyring 2.32.0-15
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local/python2-gnomevfs 2.28.1-9
Python bindings for interacting with gnome-vfs
local/python2-gnupginterface 0.3.2-2
A Python interface to GNU Privacy Guard (GnuPG).
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local/python2-gobject2 2.28.6-11
Python 2 bindings for GObject2
local/python2-keybinder2 0.3.0-2
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local/python2-keyring 4.0-2
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local/python2-libgnome 2.28.1-9
Python bindings for libgnome
local/python2-lockfile 0.10.2-1
Platform-independent file locking module
local/python2-mako 1.0.0-1
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local/python2-markupsafe 0.23-1
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local/python2-notify 0.1.1-13
Python bindings for libnotify
local/python2-numpy 1.9.1-1
Scientific tools for Python
local/python2-paramiko 1.15.1-1
Python module that implements the SSH2 protocol
local/python2-pyqt4 4.11.3-1
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local/python2-pysqlite 2.6.3-4
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local/python2-sip 4.16.4-1
Python 2.x SIP bindings for C and C++ libraries
local/python2-wnck 2.32.0-15
Python bindings for libwnck
local/python2-xdg 0.25-2
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local/sip 4.16.4-1
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local/wxpython 3.0.2.0-1
A wxWidgets GUI toolkit for Python
and I just reinstalled some and rebooted.
I am a bit lost as to what's wrong.
Last edited by CaptainKirk (2014-12-05 12:23:09)

In reality I couldn't print either. Not sure what really fixed it, but it seemed that adding hpoj from AUR and rebooting did it. I then readded the printer and now all works.

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How do I make my printer work wirelessly from my Apple Mac?

I have recently changed my router. I have an Apple Mac and a Canon Pixma MP620 printer. I can't seem to set it up so that the printer works wirelessly. The old router is still listed on the printer so I need to change that first. Can anyone help?

If you open System Preferences, Printers and Scanners, then the Canon Printer Options and Supplies, do you have a button for Open Printer Webpage? You should be able to do the setup of the printer, that is change the network settings, from there.

Can't scan now that my printer is wireless

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