Can't Scan to computer with HP 8620 on Yosemite

I just purchased a new HP OfficeJet Pro 8620. When I try to scan to computer, either through the software on my mac or via the panel on the printer, I receive the messages "Scan to Computer Cannot Be Enabled" or when from the printer "Scan Unsucessfull". 
This 8620 replaced my HP LaserJet CM1017. I had no problems scanning and printing with this laserjet on the same Mac.
Any help would be appreicated.
P.S. I tried the tips from this link...
http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c04090234&tmp_task=solveCategory&cc=us&dlc=en&la​...
Step one: Check the Scan to Computer setting 
On the main menu, click the Apple icon (), and then click System Preferences.
Click Print & Scan.
Under Printers, click your printer, if you see more than one printer.
Click Open Print Queue. The print queue for your printer opens.
Click Printer Setup or Settings. A new window opens.
Click the Utility tab, and then click Open Printer Utility. The HP Utility window opens.
Under Scan Settings, click Scan to Computer.
At the top of the screen, click the check box next to Enable Scan to Computer, if it is not already checked. Scan to Computer is enabled.
When I get to step 6, there's no Utility tab.

Hi there @faruz
Welcome to the forums
I saw and read through your post about the scanning issues you have been having with your Officejet 8620 and Yosemite. I have some steps that I would recommend to see if they help!
In order, try:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart your Mac
Re-add the printer, here's the full driver: HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers
Good luck, let me know the outcome!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Similar Messages

  • I cannot "scan to computer" with my HP Officejet Pro 8600 N911g ) - The option has been enabled

    I cannot "Scan to Computer" with my HP OfficeJet Pro 8600 N911g - The option has been enable in the HP Utility - but I receive a communication error message  - I'm connected to the computer using a Linksys Wireless Router and I am using OS X 10.5.8 - I can print wirelesly and I can use Web Scan, so the connection is good.
    How do I resolve the issue?

    petergole,
    To make sure we aren't dealing with a software problem lets try to uninstall with the 'scrubber option' like this:
    1. Go to Applications/Hewlett Packard/ click on HP Uninstaller and click Continue
    2. Highlight your device on the left pane
    3. Hold the Ctrl, Opt and Cmd keys and click on Uninstall
    4. There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
    5. Click Continue and let it finish
    Now, run a Software Update. This can be done by clicking the Apple in the top left of the screen then clicking Software Updates.
    Next, let's reset the printing system:
    Go to System Preferences > Print & Scan
    - Right (or control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Default tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
    Finally, use this guide to reinstall: http://goo.gl/Na4Qm
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • HT1420 how can i deauthorize ONE computer with a DIFFERENT COMPUTER

    how can i deauthorize ONE computer with a DIFFERENT COMPUTER?

    You can't without being at that computer, you can only deauthorize all.

  • I got a new Kobe and i am unable to register it on Adobe, when I log in to my account I receive the following error message "you can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile d

    I got a new Kobo and tried to register it so that I can download books from the public library. When I tried to register my device I received the following message " You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again.

    Please refer to Can't authorize with a previously used Adobe ID

  • Can I back up computer with time machine on lion then reinstall snow leopard and restore from backup safely

    Can I back up computer with time machine on lion then reinstall snow leopard and restore from backup safely?

    If your machine came with Snow Leopard or earlier and you have your install disks, yes, you can reinstall SL. However, you will need to erase the entire hard drive so you will lose all your files. Also note that there are some apps (such as Mail) which can't be downgraded "automatically" such as with a restore from Time Machine. Here is some info on TM:
    http://pondini.org/TM/14.html

  • HT201320 PLEASE HELP - I changed my email password on my computer...the email is also on my iPad...I can log on the computer with the 'new' password, however, the iPad is not allowing me to log in.  I continue to get the incorrect password message.  Pleas

    PLEASE HELP - I recently changed my email password on my computer...the email is also on my iPad. I can log on the computer with the 'new' password, however, the iPad is not allowing me to log in.  I continue to get the 'incorrect password' message.  Please advise.

    I'm sorry you're having issues with your e-mail account on your phone Rusty1112. Let's figure out what's going on. First, please try deleting account/information again and then restart phone. When phone is back on, try adding e-mail account again, and be sure you're entering exactly as you set up, meaning its case-sensitive. If you're still getting same error, please let us know and let us know what e-mail account it is, Yahoo, AOL, MSN, etc.
    Thank you,
    VanessaS_VZW
    Follow us on Twitter @VZWSupport

  • New HD, "You can only authorize this computer with an Adobe ID that hasn't previously been used to a

    We had ADE on a system whose hard drive was dying and becomming unusable. I replace the old hard drive with a new one and resinstalled everything. I was able to extract the My Digital Editions Folder from the original drive and copied it to the new drive. I then installed the latest ADE. When we attempt to authorize the new ADE install on the new harddrive we see the dreaded "You can only authorize this computer with an Adobe ID that hasn’t previously been used to authorize any other computer or mobile devices. Please try again."
    How can we get back running on the new disk?
    Thanks

    Please refer to Can't authorize with a previously used Adobe ID

  • I have install adobe digital on my coputer without an adobe ID.  I want to change as I now have an ID but i get this notice "You can oly authorize this computer with a adobe ID that hasn't been previously used to authorize any other computer or mobile dev

    I have installed adobe digital on my computer without an adobe ID.  I want to change as I not have an ID but I get this notice: "You can only authorize this computer with an adobe ID that hasn't been previously used to authorize any other computer or mobile device. What do I have to do?

    Perhaps someone in the Adobe Digital Editions forum? (Adobe Reader has no connection, we don't have much of a clue). Adobe Digital Editions

  • You can only authorize this computer with an Adobe id that hasn't been previously used to authorize any other computer or mobile device

    When I try to download a library book on my Kobo reader, I keep getting this message. First it tells me to change the computer's authorization to be associated with an Adobe ID. When I click on authorize after logging in, the message keeps telling my "you can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile device. I have no idea what this means. Help!

    Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
    Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.
    Unfortunately, it often then gives misleading error messages about what is wrong.
    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
    Another is  "E_AUTH_NOT_READY"
    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
    Restart ADE, and then reauthorize with your (old) Adobe ID.
    In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

  • My hard drive died.  How can I start my computer with my Time Machine external drive?

    My hard drive died.  How can I start my computer with my Time Machine external drive?

    Pondini wrote:
    If you're on 10.7.2, yes, you can boot from the TM drive.
    Beep, beep, beep....
    Hold ON! Getting a call on the red phone.
    "Yes...yes.... ok!"
    It's confirmed, H.e.l.l. has finally frozen over!  TM drives are now bootable!
    Still it's not a real bootable clone, can't run the computer off the external drive for long in only Recovery mode, still requires the boot drive to be replaced if it not functional, and with TM backing up every hour, isn't going to offer much software protection as the TM drive is just as likely to be as messed up as the internal boot drive.
    For a iMac it still requires the computer to be taken in to Apple for a drive replacement, as ONLY Apple can do it due to proprietary connections and firmware on the iMac hard drives.
    But it is bootable!
    The backup time factor can be controlled using TimeMachine Editor, from every hour to just when the user thinks it's necessary.
    Apple lurches slightly forward!  Hurray!
    Question is, can one restore from earlier stable TM's or just the last one? In this bootable fashion?

  • Can I purchase this computer with itune gift cards

    can I buy this computer with itune gift cards

    iTunes Store gift cards can't be used in the online or a retail Apple Store.
    (109868)

  • Can Printer over network but can't scan over network with Officejet 6500 E710n

    Got an odd problem... I can print all day via my wireless network, I can even ping my printer's IP with no issues.
    I can't scan at all, it keeps giving me connection related error messages (Scanner Unreachable, etc). I checked the "Update IP Address" tool and the IP address was correct. So I figured I would install on a different computer.
    I installed using the software from this website (I have never installed this HP printer on this computer, I always did eprinting from this computer), it worked perfectly, it found the printer almost instantly. Installation worked perfect with no issues, errors, etc.
    Printed the test page perfectly but I still can't scan over the network, I tried both clicking on "HP Officejet 6500 E710n-z" and clicking on both "Scan a document or photo" and "Activate Scan to Computer" and also I get a connection error if I try the "HP Scan" software.
    I ran the "HP Home Network Diagnostic Utility" but it can't find my printer (odd that it found it to install the software and I can print/ping it all day).
     I also ran the "HP Scan Diagnostic Utility 4.2" and it DID find the printer... It also got past the "Connectivity" and "Device Manager" steps and put a check next to them.
    It then failed on the "Windows (WIA) Scan" step. I skip it and it fails on the "HP Twian Scan" after giving me a connection related error message. It will not let me continue the test.
    I have restarted both computers and printer multiple times. I am running Windows 7 on my laptop and Windows XP on my desktop.

    I suggest uninstalling the full feature software from both PCs and re-installing and configuring the software on both.
    Are you using the HP Solution center to scan? It is in Dutch, but the images are the same as what you should see in a correctly installed full feature software package. 
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • Can't scan to computer w/new HP Photosmart 6520

    -New HP Photosmart 6520 was installed 2 days ago. eprint sucessfully done as well. I can scan to an email thru eprint, but can't scan the document to my computer. The printer message tells me there it's a USB connection error.
    -I have shut down and connected a new USB cable and still nothing!
    -Also I see that in my Programs that the only thing listed in the HP 6520 series folder is the Product Studies and nothing else.
    -Is this the reason I can't scan to the computer?
    This question was solved.
    View Solution.

    Hi,
    Please enable scan to computer from your computer (Windows):
    (a) Double click icon on desktop,
    (b) Select Scan to Computer,
    (c) Click Enable
    (d) Click OK/Apply ...
    You can also click start with Windows.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Can scan to email but cannot scan to computer using 6830 and OS Yosemite

    I just purchased 6830  to use with my imac with Yosemite.  I am able to scan to email but I am not able to scan to computer.  I have installed the latest driver .  I followed directions to access HP utility and there was no way to get to scan preferences.  Any ideas how to scan to computer.  I keep getting message to open up the utility which does not get may anywhere.

    Hi @pfgoodman1,
    Welcome to the HP Forums!
    I understand that you can scan to email but cannot scan to computer using your HP Officejet 6830 and OS Yosemite. I am sorry to hear this but I am happy to help!
    First, I would make sure that the full feature software and driver is installed and not just the basic software.  
    Then I would recommend the following guides:
    Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Memory Device) for HP Offic.... (Select Scanning a photo (.jpeg) or document (.pdf) to the computer.)
    A 'No Computer Found' Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One ....
    Hope this helps!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • I can't scan over wireless with my laserjet 100 color mfp m175mw - Windows 7

    HP Scan software doesn't boot up and work unless printer is hooked to pc via usb.  Can't seem to scan wirelessly.  Normal?

    Hi @juancgallardo ,
    I see that you are experiencing issues scanning over the wireless network and hardwired network on Yosemite.
    I would like to help you out with this issue today.
    The drivers for Yosemite are installed by the Apple Updates.
    Installing Your HP Printer Driver and Software for Mac OS X.
    Did you add the printer as a Bonjour printer or IP Protocal?
    IP Protocal won't allow you to scan, just print.
    You can also download and install the HP Printer Drivers v3.0 for OS X.
    If you are still having issues then check that the scanning ports on the router to make sure that they are open. You can contact the router company to check and open these ports 9220/9500/427 on the router.
    If you still can't scan, connect the printer directly to the Mac with a USB cable and see if you can scan. Just to rule out a network issue.
    What kind of router do you have?
    Please provide in detail the results if you are still having issues.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

Maybe you are looking for

  • T420 and dual monitors using eGPC?

    Hello all, I just purchased my first ThinkPad, a T420 (4180 62U).  So far I really love this machine.  Unfortunately for me, I didn't realize that this model does not support dual external displays with the built-in graphics processor. I was wonderin

  • FB01 in batch input

    Hello everyone, I am not able to reproduce something so I thought I would ask here. In FB01, you can have many things that gives you a mistake if the input is wrong. Though, if you run the transaction FB01 in a batch input, how many mistakes per tran

  • BadI problem in MIGO

    Dear Experts, I need to do some validation in MIGO tcode based on item Purchase Order and item. I have already identified badi MB_MIGO_BADI and methods CHECK_ITEM also. but problem is in CHECK_ITEM method having Item Number only as Input parameter. I

  • Delete external business partner number range

    Hi SRM gurus We have implemented a BADI to prevent vendors of certain acct. group from rpelicating to SRM from R/3. Now we want to change the number range of business partner in SRM, which is external no. range. I want to confirm can we delete the ex

  • Nslookup

    hi all i am using oracle database 11g R2 Oracle Grid 11g R2 Oracle Linux 5.5 i want to know about DNS and Scan name. i read somewhere that for installation purposes we need to define or configure Scan name in /etc/hosts and i also read that we do not