Can't Scan to Photosmart 5520 on OSX 10.10
I am trying to scan from my HP Photosmart 5520 to my Mac which is running OS X 10.10.1 (Yosemite). I used to be able to scan just fine but now that I've upgraded to Yosemite it no longer works. I can print just fine but scanning doesn't work at all. I can't scan from the Printer utility (System Preferences | Printers & Scanners | Scan). I can't scan using the HP Scan utility (I receive an error saying HP Scan can't communicate with my device). And I also can't scan using the scan to printer option. In fact, I can't even enable the scan to printer option in the HP Utility because I get a message that the software isn't installed despite having just downloaded today the most recent HP software for this device and installing it and ensuring the HP Scan option was selected during installation.
This is incredibly frustrating. I'm hoping someone can help me resolve this.
Thanks
Shane
Hi @segdae22,
Welcome to the HP Forums!
I see that you cannot scan with your HP Photosmart 5520 on your Mac OS X 10.10. I am sorry for the frustration, but I am happy to help!
Please take a look through this scanning guide, A 'Computer Not Found' or 'Connection Error' Message Displays for HP Photosmart 5520 e-All-in-One an....
Hope this guide helps, and have a good day!
RnRMusicMan
I work on behalf of HP
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View Solution.Hi @Alex_Mezaros
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View Solution.Hello @kendeebrad,
Welcome to the HP Forum,
I see you lost the ability to scan via USB from your Photosmart 5520 to your Mac after upgrading to 10.10.
I would like to help you with this issue.
Have you verified and repaired the disk permissions?
I would uninstall the software again, then verify and repair the disk permissions.
After that check for any apple updates.
next, reboot the Mac. when it has started up again, goto hp.com.
From here download the most upto date drivers for the photosmart 5520.
Install the drivers again and test the scan feature.
If this does not work, I recommend calling our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Aardvark1
I work on behalf of HP
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Welcome to the HP Support Forums!
I would like to help you with your Scan to Email problems with the Photosmart 5520. If you try to scan to the computer, or make a copy, do you get the same error?
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Say thanks by clicking the Kudos thumb up in the post.
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View Solution.Hi,
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You may want to tick the last square too.
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BH
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Hello there! Welcome to the forums @RobertLW
I saw your post about the scanning troubles you're having with your Mac running 10.6 and the Photosmart 5520.
The guide I would recommend for you would be the one linked below. Please try out the steps!
A 'Computer Not Found' or 'Connection Error' Message Displays for HP Photosmart 5520 e-All-in-One an...
Let me know the outcome please!
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution! -
Why the copier function of Photosmart 5520 just can copy A4 size paper?
I just bought a Photosmart 5520. It works great and have no problem doing photo printing, scanning and wireless printing. However, when I use the copier function. I found that I always missed part of the copied sheet. After checking the setting I found that it has a paper size setting of 8.5x11 inches (Letter) while the sheet size I'm using is a A4 size paper. Going into the setting and checking whether I can change the paper setting to A4, I found that there are just 3 size to choose - 8.5x11 inches (letter), 4x6 inches, and 5x 7 inches. How can this be? Why isn't there A4 size (which is also a very common size) to choose from while I have no problem selecting A4 with print funciton or scaning A4?
A4 size paper only. There is no prompt for adjusting the paper size. BTW, there is no problem printing A4 size document.
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How to go about using Photosmart 5520 for scanning when my OS is Win 7 Starter edition?
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What do I do now so that I can perform scanning from my netbbok? I do not want to upgrade my OS as the notebook is already more than 2 years old, not worth upgrading its OS.Hello there again!
Thanks for replying to me. After digging around some more, the issue could be your OS. I have checked out the specs and Windows 7 Starter Edition does not seem to be network compatible with the printer, so a wireless or ethernet connection is out of the question, unfortunately.
Try connecting a USB cable and perform a Clean Boot and restart the PC, which will turn off all start up programs that could be disrupting scan functionality. Try a couple of scans to see if the error comes back.
Let me know if you have better results, or the results in general.
Printer Specifications for the HP Photosmart 5520 e-All-in-One and HP Deskjet Ink Advantage 5520 e-A...
R a i n b o w 7000I work on behalf of HP
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Photosmart 5520 - Scan Option disappears from Mac OS X 10.9 to 10.10 update
I have been searching this problem for the last 2 hours. I have already installed, deleted, reinstalled drivers from this website and Apples site.
Under printers and scanners in my System Preferences, I can choose and easily print from our HP 5520, but the scan option button has now disappeared from my 10.9 to 10.10 update. My wife has the exact same computer as me and we are both connected to the exact same 5520 printer, but she is still on 10.9 (scan option is available and works) and I am on 10.10 (scan option is gone and HP Scan doesnt work either).
Solutions please!
Solved...Hello @caking1s,
Welcome to the HP Support Forums! I understand since doing the Mac update from 10.9 to 10.10 now you are unable to scan with your HP Photosmart 5520. Please go ahead and follow the steps listed below:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP Photosmart Full Feature Software and Drivers
I hope this helps, please let me know the outcome!
Thanks,
HevnLgh
I work on behalf of HP
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Hp photosmart 5520 scan to email error message
I can send from my laptop to the printer and it prints no problem
When I try to scan from my printer to my email I get Error Message 901 cannot connect to server.
It has worked fine until today.Hello catmandoo and adrastos,
Welcome to the HP Support Forums. I understand that each of you is getting an error message when trying to use the scan to email feature of your Photosmart 5520 printer.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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After Aple support downloaded the new 10.9.2 Maverick upgrade on my MacBook Air, my Photosmart C4480 3 in 1 printer can not scan a document and load the file on to my desktop or document file. (You can see the doc image in the preview but it doesn't save it.) Does anyone know an Apple fix for this or when the fix will be out? After hours of trying reloading, and the usual fixes, etc. Apple told me to call HP, and HP told me they don't support Mac. It does not seem honorable of Apple to put out an upgrade and not tell people it will destroy their scanning ability, and that the only thing to do is to buy another printer/scanner.
Have you tried using Applications/Image Capture to scan.
Vuescan often works.
VueScan
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