Can't scan to the computer
can't scan to the computer but will print and scan to a thumbdrive any idea. when i go to scan to computer it saids offline running win 8
Hello wsw42, I hope you are enjoying your Wednesday
Thank you for replying with your printers model number. My suggestion for the issue you are having with your Photosmart 6520 showing it's Offline with Windows 8, is to follow the steps in the guide below. Afterwards, you should be able to print without a problem!
'Printer is offline' Message Displays on the Computer and the Printer Will Not Print: Windows 8
Let me know how you make out!
Cheers
R a i n b o w 7000I work on behalf of HP
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This question was solved.
View Solution.Hi,
The scan to computer is disabled by default (I don't know why the software girls/guys desinged that way). On my machine, driver for Windows 8 is much better (even same exe file). Please enable it using the following steps (please note: for Windows machines)
Double click printer icon on desktop,
Click Manage Scan to Computer,
Click Enable
You may want to tick the last square too.
Regards.
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