Can't scan with HP 2710 using Mac OS-X Yosemite

When I try to scan, I get an error message stating "install or run HP software". I can print fine but can scan. I am wireless to my router and usb connected from router to printer. I cannot seem to find software for the scan feature for my operating system. Mac OS-X 10.10 Yosemite

Hi @ricmcd,
Welcome to the HP Forums!
I noticed that you cannot scan with your HP Photosmart 2710 using Mac OS X 10.10. I am happy to help you with your scanning!
Are you able to make copies with your printer? (This way we will know that the hardware is functional.)
According to your printer's specifications, and page 9 of the setup guide, the USB 2.0 printer cable must be connected from the printer directly to the computer. As this is the only method supported for connecting this printer to the computer. As this printer is not a wireless printer.
I would also suggest reading the following guides:
Installing a Mac Printer Driver Using Apple Software Update.
Scanning in OS X v10.10 Yosemite without HP Software.
If your printer is a different printer other than the HP Photosmart 2710, please respond with the printer's Product/Model Number. To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number, and I will be glad to look into this further.
Hope this clears things up!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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No scanners were identified. If you were expecting something different,
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found USB scanner (vendor=0x04b8, product=0x083f) at libusb:002:010
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/etc/sane.d/dll.conf:
# enable the next line if you want to allow access through the network:
net
abaton
agfafocus
apple
avision
artec
artec_eplus48u
as6e
bh
canon
canon630u
#canon_pp
cardscan
coolscan
coolscan2
#dc25
#dc210
#dc240
dell1600n_net
dmc
epjitsu
#epson
#epson2
epkowa
fujitsu
#gphoto2
genesys
gt68xx
hp
hp3900
hpsj5s
hp3500
hp4200
hp5400
hp5590
hpljm1005
hs2p
ibm
leo
lexmark
ma1509
matsushita
microtek
microtek2
mustek
#mustek_pp
mustek_usb
mustek_usb2
nec
niash
pie
pint
pixma
plustek
#plustek_pp
#pnm
qcam
ricoh
s9036
sceptre
sharp
sm3600
sm3840
snapscan
sp15c
#st400
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tamarack
teco1
teco2
teco3
#test
u12
umax
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umax1220u
v4l
# The following backends are not included in the sane-backends distribution
# If you want to use them, download them from their webpages and read their
# documentation
# HP OfficeJet backend homepage: http://hpoj.sf.net/
# Uncomment the following line if hpoj is installed:
#hpoj
hp_rts88xx
#hpaio
/etc/sane.d/epkowa.conf:
# epkowa.conf -- sample configuration for the EPKOWA SANE backend
# Copyright (C) 2004 Olaf Meeuwissen
# See sane-epkowa(5), sane-scsi(5) and sane-usb(5) for details.
# SCSI scanners can be configured simply by listing the path to the
# device. For example, if your system claims to have a /dev/scanner
# SCSI device, all you have to do is uncomment the following line:
#/dev/scanner
# In the interest of maintainability, most installations would have
# /dev/scanner sym-linked to the real SCSI scanner device node.
# An alternative way that works for many operating systems and is a
# little bit more generic, is to have the backend probe for your SCSI
# scanner with the following configuration command:
#scsi EPSON
# On systems with libusb, the following line is sufficient to get the
# backend to recognise your USB scanners. It presumes, however, that
# the scanner---more precisely, it's USB product ID---is known to the
# backend.
# For all USB scanners that are officially supported by this backend,
# this presumption is true. A list of such scanners can be found in
# sane-epkowa(5).
usb 0x4b8 0x83f
# For any USB scanner not known to the backend (yet), you may, at your
# own peril(!!), force the backend to recognise and use it via libusb.
# You can do so by the following configuration command:
# usb <USB vendor ID> <USB product ID>
# SEIKO EPSON's USB vendor ID is '0x04b8' (without quotes). In order
# to find the USB product ID, use lsusb(1) or, on Linux systems, peek
# at the information in /proc/bus/usb/devices.
# A sample configuration for the Perfection 1650 (GT-8200), which has
# a product ID of 0x0110, would look as follows:
#usb 0x04b8 0x0110
# When not accessing your USB scanner via libusb, you may need to use
# one of the configuration commands below or commands that are almost
# the same. These commands typically access the scanner via a kernel
# scanner module.
usb /dev/usb/scanner0
usb /dev/usbscanner0
usb /dev/uscanner0
# Linux had a scanner module until version 2.6.2. As of version 2.6.3
# libusb is your only option. Linux' scanner module can be loaded via
# the modprobe(8) command like so:
# modprobe scanner vendor=<USB vendor ID> product=<USB product ID>
# If the scanner module already knows the vendor and product IDs, you
# do not have to specify them. If you want to have this done automa-
# tically every time you boot, you can add the above line, except for
# the modprobe command itself, to your /etc/modules file.
# Although not tested with this backend, parallel port scanners should
# be usable. You can configure them as shown below, but I do not know
# much about the details. Information is welcome.
#pio 0x278
#pio 0x378
#pio 0x3BC
/etc/udev/rules.d/53-sane.rules (shortened):
# This file was automatically created based on description files (*.desc)
# by sane-desc 3.3 from sane-backends 1.0.19 on Fri Mar 7 06:29:43 2008
# udev rules file for supported USB devices
# To add a USB device, add a rule to the list below between the
# LABEL="libsane_rules_begin" and LABEL="libsane_rules_end" lines.
# To run a script when your device is plugged in, add RUN+="/path/to/script"
# to the appropriate rule.
# The following list already contains a lot of scanners. If your scanner
# isn't mentioned there, add it as explained above and mail the entry to
# the sane-devel mailing list ([email protected]).
ACTION!="add", GOTO="libsane_rules_end"
ENV{DEVTYPE}=="usb_device", GOTO="libsane_create_usb_dev"
SUBSYSTEM=="usb_device", GOTO="libsane_rules_begin"
SUBSYSTEM!="usb_device", GOTO="libsane_rules_end"
# Kernel >= 2.6.22 jumps here
LABEL="libsane_create_usb_dev"
# For Linux >= 2.6.22 without CONFIG_USB_DEVICE_CLASS=y
# If the following rule does not exist on your system yet, uncomment it
# ENV{DEVTYPE}=="usb_device", NAME="bus/usb/$env{BUSNUM}/$env{DEVNUM}", MODE="0664", OWNER="root", GROUP="root"
# Kernel < 2.6.22 jumps here
LABEL="libsane_rules_begin"
# EPSON Stylus CX4300 | EPSON Stylus CX4400 | EPSON Stylus CX5500
# EPSON Stylus CX5600 | EPSON Stylus DX4400 | Epson Stylus DX4450
ATTRS{idVendor}=="04b8", ATTRS{idProduct}=="083f", MODE="0664", GROUP="scanner", ENV{libsane_matched}="yes"
# The following rule will disable USB autosuspend for the device
ENV{libsane_matched}=="yes", RUN+="/bin/sh -c 'test -e /sys/$env{DEVPATH}/power/level && echo on > /sys/$env{DEVPATH}/power/level'"
LABEL="libsane_rules_end"
Can anyone help with this?

Almost solved.
First I've copied files extracted from iscan-plugin-cx4400.rpm from /usr/lib/iscan to /usr/lib/sane. Didn't work.
Then I've checked version of iscan with yaourt and it appeared that aur have newer version than the one from archlinux.fr repo. I've built it, moved epkowa.conf.pacsave to epkowa.conf and it worked once.
sane-find-scanner output was the same, with language errors, but scanimage -L showed that it found my scanner (don't have the exact output - it was different than before). xsane still didn't found the device but I managed to preview and scan to file printer test page with iscan.
When I tried it for the second time, sane-find-scanner output was the same, but scanimage -L didn't recognised the scanner. iscan didn't work. Tried to restart the device - still the same.
Tried to turn off the scanner, restart udev, start scanner again. Didn't work.

[SOLVED] Can't Scan with HP OfficeJet 4500

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Kernel: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
Host: arch
Proc: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
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HPLIP-Version: HPLIP 3.14.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for unknown distro version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.14.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.10
html=/usr/share/doc/hplip-3.14.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.14.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
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Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
warning: Could not access file: No such file or directory
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
| External Dependencies |
policykit Admin-Policy-framework OPTIONAL - 0.112 OK -
gs Ghostscript REQUIRED 7.05 9.15 OK -
network Network-wget OPTIONAL - 1.16 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.24 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
dbus DBus REQUIRED - 1.8.10 OK -
cups CUPS REQUIRED 1.1 2.0.1 OK 'CUPS Scheduler is running'
xsane SANE-GUI OPTIONAL 0.9 0.999 OK -
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error: reportlab Python-PDF-Lib OPTIONAL 2.0 - MISSING 'reportlab needs to be installed'
libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
error: pil Python-Image-Lib OPTIONAL - - MISSING 'pil needs to be installed'
pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.11.3 OK -
libjpeg JPEG-Lib REQUIRED - - OK -
libpthread POSIX-Threads-Lib REQUIRED - 2.20 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
python-devel Python-SDK REQUIRED 2.2 3.4.2 OK -
pyqt4 Python-Qt4 REQUIRED 4.0 4.11.3 OK -
cups-devel CUPS-SDK REQUIRED - 2.0.1 OK -
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libusb USB-Lib REQUIRED - 1.0 OK -
sane Scan-Lib REQUIRED - 1.0.24 OK -
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Common PyQt files shared between python-pyqt4 and python2-pyqt4
local/python 3.4.2-1
Next generation of the python high-level scripting language
local/python-atspi 2.12.0-1
Python 3 bindings for at-spi
local/python-bsddb 6.0.1-3
Python interface for BerkeleyDB
local/python-cairo 1.10.0-4
Python bindings for the cairo graphics library
local/python-dbus 1.2.0-4
Python 3.3 bindings for DBUS
local/python-dbus-common 1.2.0-4
Common dbus-python files shared between python-dbus and python2-dbus
local/python-gobject 3.14.0-2
Python 3 bindings for GObject
local/python-pyqt4 4.11.3-1
A set of Python 3.x bindings for the Qt toolkit
local/python-reportlab 3.1.8-1
A proven industry-strength PDF generating solution
local/python-setuptools 1:7.0-1
Easily download, build, install, upgrade, and uninstall Python packages
local/python-sip 4.16.4-1
Python 3.x SIP bindings for C and C++ libraries
local/python-xdg 0.25-2
Python library to access freedesktop.org standards
local/python-xlib 0.15rc1-6
A fully functional X client library for Python programs
local/python2 2.7.8-2
A high-level scripting language
local/python2-beaker 1.6.4-2
Caching and sessions WSGI middleware for use with web applications and stand-alone Python scripts and applications
local/python2-bonobo 2.28.1-9
Python bindings for interacting with Bonobo
local/python2-boto 2.34.0-1
A Python interface to Amazon Web Services (AWS)
local/python2-bsddb 6.0.1-3
Python interface for BerkeleyDB
local/python2-cairo 1.10.0-2
Python2 bindings for the cairo graphics library
local/python2-crypto 2.6.1-2
Collection of cryptographic algorithms and protocols, implemented for use from Python 2.
local/python2-dbus 1.2.0-4
Python 2.7 bindings for DBUS
local/python2-distutils-extra 2.38-2
Enhancements to the Python build system
local/python2-ecdsa 0.11-2
Implementation of ECDSA in Python
local/python2-gconf 2.28.1-9
Python bindings for interacting with GConf
local/python2-gnomecanvas 2.28.1-9
Python bindings for the GNOME Canvas
local/python2-gnomekeyring 2.32.0-15
Python bindings for libgnome-keyring
local/python2-gnomevfs 2.28.1-9
Python bindings for interacting with gnome-vfs
local/python2-gnupginterface 0.3.2-2
A Python interface to GNU Privacy Guard (GnuPG).
local/python2-gobject 3.14.0-2
Python 2 bindings for GObject
local/python2-gobject2 2.28.6-11
Python 2 bindings for GObject2
local/python2-keybinder2 0.3.0-2
Library for registering global keyboard shortcuts - Python 2 bindings
local/python2-keyring 4.0-2
Store and access your passwords safely.
local/python2-libgnome 2.28.1-9
Python bindings for libgnome
local/python2-lockfile 0.10.2-1
Platform-independent file locking module
local/python2-mako 1.0.0-1
Hyperfast and lightweight templating for the Python2 platform
local/python2-markupsafe 0.23-1
Implements a XML/HTML/XHTML Markup safe string for Python
local/python2-notify 0.1.1-13
Python bindings for libnotify
local/python2-numpy 1.9.1-1
Scientific tools for Python
local/python2-paramiko 1.15.1-1
Python module that implements the SSH2 protocol
local/python2-pyqt4 4.11.3-1
A set of Python 2.x bindings for the Qt toolkit
local/python2-pysqlite 2.6.3-4
A Python DB-API 2.0 interface for the SQLite embedded relational database engine
local/python2-sip 4.16.4-1
Python 2.x SIP bindings for C and C++ libraries
local/python2-wnck 2.32.0-15
Python bindings for libwnck
local/python2-xdg 0.25-2
Python library to access freedesktop.org standards
local/sip 4.16.4-1
A tool that makes it easy to create Python bindings for C and C++ libraries
local/wxpython 3.0.2.0-1
A wxWidgets GUI toolkit for Python
and I just reinstalled some and rebooted.
I am a bit lost as to what's wrong.
Last edited by CaptainKirk (2014-12-05 12:23:09)

In reality I couldn't print either. Not sure what really fixed it, but it seemed that adding hpoj from AUR and rebooting did it. I then readded the printer and now all works.

Can't scan with HP 2710 using Mac OS-X Yosemite

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