Can't search email

Hi,
Currently we having Exchange Server 2013 and Outlook 2013 . when we use the options "Use Cached Exchange Mode " in account setting, we trying to search email under Shared mailbox with Current Folder Options Selected and it will not display recent
email but old email . but when we untick Use Cached Exchange Mode in account Setting, we can search email with no issue. FYI, Our indexing is done. we have already tried to rebuild the index but the issue will happend after few weeks.

Hi,
Since the issue only happens in Cached mode, please make sure the following settings are correct in your Outlook 2013:
1. Open Outlook, click File > Account Settings
> Account Settings.
2. Click Change and make sure Use Cached Exchange Mode is checked.
3. Click More Settings > Advanced tab. Make sure use Cached Exchange Mode and Download shared folders are both checked.
If the configuration is correct but the issue persists in Cached mode, please create a new Outlook profile to have a try:
http://support.microsoft.com/kb/829918/en-us
Regards,
Winnie Liang
TechNet Community Support

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