Can't see Airport Express unit, nor Airport Express Setup in my Network Settings

I can see my Airport Express in the Airport Express Utility App, lights are all green, but I can't see the unit, nor see the Airport Express Setup section inside my Network Settings. This is the case when trying to find the WiFi signal from 3 MacBookPros, as well as my iPad and iPhone (all running latest OS versions). I've been through the screenshots on line about how easy this is supposed to be to set up, but I cannot see the Express units at all. Oh, and I've downloaded the firmware updates and recycled the unit. No change. Bad Unit?

Do you want the Express to create a wireless network?
How did you configure the Express to connect to the Internet, and how are you connecting to the Internet now?
Here are the instructions: http://manuals.info.apple.com/MANUALS/1000/MA1613/en_US/airport_express_80211n_2 nd_gen_setup_guide.pdf
Let me know the page where you're getting stuck or where things aren't making sense.

Similar Messages

Can't see my express on a friends network

I took my express on a trip so i could use it at a friends house to stream music. it was working perfectly at home, but it does not connect to his wireless network, and i cannot see it with airport admin or airport utility. he has an airport extreme set in b/g compatible mode. is there some kind of reset i need to do to it?
Message was edited by: Diane Soloven

A reset should solve the problem.
Resetting AirPort Express

MacBook can't see Airport Express when waking from sleep

Hi,
I have an airport express unit specifically for using with air tunes. I am find that every time my macbook wakes from sleep although it reconnects to my wireless network ok it (and therefore itunes) can't see the AX anymore.
Rebooting the AX unit fixes the problem and i can again stream from itunes but i dont want to have to reboot the AX each time beacuse my MacBook goes in and out of sleep 5+ times a day as i move it around the house.
I am not having any issue with audio drop out or stuttering as mentioned by others, nor does the ax stop working once streaming has begun.
My Setup is:
MacBook OSX 10.4.11
Airport Express (latest firmware)
BeBox wireless router (rebranded speedtouch) running WPA2 security
Any suggestions on what i can do to stop this recurring?

I've recently developed a similar problem. When my PowerBook G4 wakes from sleep it can no longer see the Airport Express. It still connects to the Internet, and the AX continues to shine a steady green light. I've written an Automator script that restarts the router, and once it reboots the AX shows up again in iTunes or the AirPort utility.
Customer service for my router claims this is an issue with the AX. Anyone have any ideas?
Computer: PowerBook G4, 10.5.2
Wireless network: TrendNet TEW-432 G router, WPA, DHCP, SSID broadcast off, no MAC filter, Airport Express set up to join network (not extend).
Thanks,
tyler

Can't see Airport Express previously set up as network extender

Hi, We recently moved. At the old house I had an older Airport Extreme and two Airport Express units that were both configured to extend that Airport Extreme network.
When we moved I kept the old network alive at the old house for a couple months (security cameras) and so I bought a new Airport Extreme and set up a new network at the new house. A few weeks ago I found a need for one of the older Airport Express units, this time to Extend this new network to help me get better signal beyond our garage firewall (a real firewall, you know like to stop fire). But it's pretty dense.
It seems like I had to struggle to get to the place where the Airport Utility could see that unit but I don't believe I had to reset it. I just don't recall. Now I want to use the second Airport Express. I plug it in. It flashes Yellow (reasonable). I look for it on Airport Utility and it's not there. And I see nothing under the "Other WiFi Devices" tab.
Granted, that unit is setup with old network credentials but first, I know what those are and second, if I can't see it at all, I certainly can't enter any password. It seems like the other one magically showed up after I restarted this or restarted that. I just don't recall. Prior to resorting to doing a hardware RESET of the second Airport Express unit, is there something I'm doing wrong that's precluding me from seeing this device???
Any help would be much appreciated.
thanks... bob

You must reset it.. that is how it will show up.. and it must be the N wireless model not earlier G one.. that will never show up.
To avoid doing a reset is extremely difficult because the utility has to know its IP address and since it was used to extend wireless it hasn't got one.
So reset is the correct method.

Can't see airport express on certain network.

I have 2 Airport Expresses. My home network has a Linksys router and 2 acess points - both Engenius. The primary SSID for the Linksys is Moe, and the two engenius AP's are Larry (ECB9500) and Curly (EOC2611P). When I setup the AE's (Airport Express) up on Larry in client mode, I get the green light, I can see them in the Airport Utility on my iPhone and I can stream music to them. When I setup the AE's on Curly in client mode (doing it the exact same method), I get the green light; however, I can NOT see them using the Airport Utilty nor stream music to them. The light is green though, and when I go into the Linksys and look at the DHCP client list, I can see them (Music1 and Music2) along with the IP's. When I try to ping them, they do not return a ping. I want them on Curly, because that access point can be seen in the house where one AE will be and throughout the yard where another is. Larry doesn't reach into the yard. Any ideas or suggestions? Let me know if more information is needed.

What are you trying to do? I had to read your thing like 3 times... and I still do not understand. Why are you using 3 routers an 2 airport expresses? What type of Airport Expresses are the ones you have? What type of security do you have on your devices? What radio band are you using for your primary router?... Too many complications.. too many What ifs scenarios... listen I am sure you have a game plan.. .and you want to give internet to your house, your neigbors house, and the two houses after your neighbors house... but your thinking too hard in this puzzle. My primary advice is... Go get your self either one new Airport Extreme or one refurbished Airport Extreme and loose the three routers. Then extend the Airport Extreme using the two Airport Expresses (provided they are not G airport expresses).

Powerbook 1.67Ghz Can't See Airport Express

Hi- Is anybody else out there having a hard time getting a Powerbook 15" 1.67 Ghz to see an Airport Express with Airport Admin Utility?
If the Airport Express doesn't show up in Admin Utility, the Powerbook won't be able to access remote speakers in iTunes, and won't be able to see the printer that is on the Express's USB port.
I've tried everything. I have an older Ti-Book that has no problems seeing the Airport Express at the same time my Powerbook 1.67 can't see it.
- thanks for any help.
Ted.

Ted,
Go to System Preferences > Network and make sure Airport is at the top of the list, and if not, drag it there. Check your firewall while in prefs.
Also, make sure everything is at the same security level, talking the same language...WEP, WPA for example.
Joe

Can't see Airport Express on PC

We are trying to connect a PC, Packard Bell with Windows XP Home SP2, to my Airport Express network. I don't really understand why, but the PC is unable to see the signal of the AX. The ISP is called Alice (Telecom Italia), and has an Installation CD that I think screwed up some settings somehow. They use PPPoE to connect, and I'm not sure if this is the problem, but I think it is. I set up the AX with the modem so it works fine on my Mac, but the PC can't see anything. How do we proceed? Is this a problem with the wireless card in the PC? Or a problem with setup?

If your Mac connects wirelessly to the internet via the Airport Express without difficulty, then the problem is with the PC's configuration. The fact your PC cannot "see" the Airport Express wireless network has nothing to do with PPPoE. The possible reasons the PC cannot "see" the Airport Express wireless network:
- the PC's wireless interface is defective
- the PC's wireless interface and/or software has not been properly installed
- if this is a PC laptop - some laptops have a switch that turns the built in antenna on and off, and yours might still be off.
- (unlikely) you configured your Airport Express to create a "closed network" (a setting found under the Airport tab of the Airport Admin Utility) - you would remember if you had done this!
- (unlikely) your PC has a wireless interface that doesn't support 802.11b or 802.11g wireless networks
After you figure out why your PC cannot "see" the Airport Express wireless network, you might find the information at http://www.efelix.co.uk/tech/windowsxp.html useful.

Can't see AirPort Express in second location

I have a new AirPort Express that works great at home with my MacBook Pro (extends network from Linksys wireless router, plays iTunes, connects to printer - even in Parallels / WinXP!). I saved this profile as "home".
I then simply unplugged it and took it to a friend's house thinking I could plug it in there and set up a 2nd profile, "friends", that does the exact same thing. Problem is I can't see it at the 2nd location, wirelessly or plugged in directly to the router or the computer via ethernet. When I bring it home again, it's still working just fine.
What else do I need to do to have it set up to work in two locations?
Thanks in advance.
MacBook Pro, Mini G4 Mac OS X (10.4.7)

There are two options:
1. Create the second profile while on your own network. When you get ready to move the Express, select the profile before disconnecting it from the network.
2. Perform a hard reset on the Express and reconfigure it once you get to your friend's house. If you've already created the profile, you can select the profile after the reset.

ITunes on Vista can't see Airport Express

As above, really. I've got an Airport Express configured to join my wireless network which works fine with my MacBook Air. iTunes on the Air sees the Airport Express and streams to the speakers it's connected to; but iTunes on Vista can't see it.
My Vista PC is connected by ethernet cable to a DLink router, to which the MacBook Air and the Airport Express connect wirelessly. This setup worked fine with my previous Belkin router.
Any thoughts? Many thanks in advance.

On your Vista PC, temporarily disable your Windows Firewall. Did this solve the problem?
To disable the Windows Firewall:
o Control Panel > Network and Internet > Windows Firewall
o Turn Windows Firewall on or off

PB Surfs Web Wirelessly, But Admin Util Can't "see" Airport Express - Huh?

Hi All --
I have a friend (no really a friend, not me, I swear ;-)) with the set-up described below and a seemingly impossible problem. He's asked for my help, and so I'm asking for yours, because frankly the situation just has me stumped. Here goes:
Set-Up & Other Relevant Facts
• DSL connection comes out of the phone jack and goes to a Westell model 6100 modem.
• From there, a short Ethernet cable goes to a Linksys 5-Port Workgroup Switch.
• Two Ethernet cables exit the Linksys Switch: one goes to a PC, and one goes to an Airport Express (AX).
• From the AX, a USB cable goes to a printer (a Brother 1440 laser printer).
• The AX is only about 10 feet from his PowerBook G4 15-inch and he gets a full (four-bar) signal on Airport menulet at the top of the screen.
• When he first set-up his system, the G4 and the Airport did set up the Brother printer (using the Airport Setup Assistant), and the Brother is listed as a printer on the G4's printer window or such.
• Both the G4 and the PC access the web fine via this setup (the G4 wirelessly). In System Preferences > Network, the Airport Network is listed, and it says "Airport is connected to the network Apple Network 6c6c1. You are connected to the Internet via Airport."
Problems
• When the Airport Admin Utility is opened, no Airport Express appears at all, even when "rescan" is repeatedly clicked.
How can this be? How can the PowerBook be connecting wirelessly to the Web through the Airport Express, but the Airport Express no be "seen" by the Airport Admin utility?
• In addition, although web surfing is possible for both PowerBook and PC, neither computer is able to successfully print to the Brother 1440. When he tried printing from the PC, he got the following error messages:
[Status for LPT1]
Result=(02)The printer on this port is not responding.
Status Line=BUSY:H,ACK:H,PE:H,SLCT:H,FALT:H,SLIN:L,HBSY:H,INIT:H,STB:H
Later, it seemed that printing from either computer would start and then stall, flashing a variety of different signals about spooling or "printer busy" and the like, all of which appeared to indicate things just weren't working right..
Anyway, the initial questions we're dealing with are the ones in bold above. The printer issues are probably are related and they can be addressed secondarily.
Any and all help with this will be greatly appreciated. Thanks everyone.
-- JDee
Please excuse this duplicate post, but I posted this this morning in the AIrport Express forum at about 8 a.m. and have thus far received no replies at all. In fact, it's only been viewed a total of nine times -- and half of those are me. Very sad, and my friend is growing fairly desperate and is now convinced that only a complete reset and fresh start will fix his problem......

Hi JDee,
Well, it's the old 'friend of mine' gag, eh. Seriously though, it seems there have been numerous post over in the Aiport forums regarding this issue. I guess the first thing your friend can try is following these instructions to reset the AE. One of the other things discussed was the firmware version for AE. Some users have reported that version 6.1.1 works better than 6.2. One user reported being able to use the other button in AE admin utility, then entering the assigned IP address and password to gain access. One user resolved his issue by enabling the setting Distrubute IP addresses in the AE. It should be noted he also reset up his network at that point as well. Now as far as the printer goes, below are some instructions from iFelix for the Windows side which may be of some help.
Printing from Windows to AE
Problem finding Printer Driver on Windows
For the Mac side apparently there are issues with that model printer. Here's a link of compatible printers that iFelix put together. You'll see the notation next to the Brother 1440. Hope that helps a little. Sorry I couldn't be of more assistance.
Jrsy

Airport Utility can't see Airport Express Device

I tried to print some documents and I received a message telling me the printer is not ready or may not exists, so I launch the Airport Utility to see what is going on and there is no Airport Express just my Time Capsule.
I already reset the airport express to factory settings and everything goes ok until the green light shows but the airport utility can't see it.
Any help will be appreciate
thanks
Dan
I already tried connecting the Airport Express to my computer with an ethernet cable

Connect an Ethernet cable between the wall jack and the WAN (circle of dots) port on the AirPort Express. Connect a second cable between the LAN (opposing arrows) port on the Express to your computer.
You should now be able to access the Express using the AirPort Utility to configure the Express as a WAP.

Can't See Airport Express on my Wireless N/work

I have a D-Link DSL G604t router, and have spent hours trying to get it to "see" AE - no joy. I have added the MAC Address to the enabled access list but still nothing - everytime I scan for it, it cannot be found. My Compaq l/top connects no problem to the network, and I cannot find any answers in the manual. Only trying to send itunes to my hifi - don't need to share connections or printers.
Dell Optiplex Windows XP Pro

Hi:
I had a similar problem with a DLink DI-624 wireless router and AirPort Express afew months ago. Here is what you can do.
As an intermediate step, which is undocumented but I found necessary, connect your Airport Express to the wireless router via an Ethernet cable. After the wired connection, your router will definitely see AirPort Express. Then you can go through the normal network registration process. Once this is complete, you can then power off Airport Express and disconnect it from the router and then place it where you originally intended. Once the solid green light comes on (30-60 seconds), you should be able to access AirPort Express the way it was intended, in a wireless manner.
Again, this worked for me after hours of unsuccessful struggling with the installation process as described in the Apple documentation. I hope this helps.
Lawrence

Can't see airport express on one of my computers..

I have three computers.
1)A HP desktop connected to airport extreme base station.
2)An ibook
3)A Gateway laptop.
The house has 2 airport expresses. Both the ibook and the laptop can access the internet wirelessly and share itunes between them. They can also see the base station and both expresses in the airport admin utility.
The hp desktop only sees the base station in airport admin utility, but not the aiport expresses. Also the hp doesn't see the itunes libraries of the ibook and the hp laptop.
Any ideas?

It sounds like you have NAT set up in too many places. If I understand your network layout, you should disable "Distribute IP addresses" on the two Expresses. Is the AEBS acting as the main router between your modem and the rest of your network or are you just using it to allow communication with the wireless clients?

I can't see airport express after iTunes re-install

Hey you Windows guys, my daughter uninstalled iTunes by accident. When I reinstalled it, I can't see the Airport Express (AE) any more. It also doesn't show up in the Airport Utility. This is what I've done to troubleshoot and more info:
Windows 7 - 64 bit
Latest iTunes and utility install.
Status light is green on the AE.
I can access the AE from the utility software if I manually enter the IP address.
My firewall is enabled for private and public on the follow services (iTunes, Airport Utility, Bonjour)
All ports have access in firewall
I can see the AE if I turn off the firewall
So based on the last point, I'm assuming it's a firewall issue but I'm at a loss for any of trouble shooting options.
Any help would

OK, just some further basics, I've also tried all the resets (Soft, Hard, Factory) on the AE and still not showing up.
Any ideas out there?

Can't see airport express base station....help please. Sitting in cupboard.

Ok, so I've moved house and it's all gone a bit wrong....
Usually I connect my iBook G4 to the internet using an airport extreme base station - ethernet cable goes from airport to BT router - BT Voyager 220V ADSL Voice Router.
All was fine until I moved house. Now I can connect to the internet no problem if the ethernet cable goes straight into the laptop - but I just can't see my AEBS. I've tried switching it on and off to no avail, and was even brave and reset the whole thing, but nothing happens. When I scan using airport utility it just doesn't see it.
When I switch it on all three lights flash, but then after a while the middle one stays on and nothing happens.
I did install some BT home hub software at the weekend so I could log into my brother's network - could this be the issue? Although I have used my laptop wirelessly in the internet cafe next door and that was fine. The computer is also picking up other wireless networks, it just can't see mine. Any ideas?
Thanks, Px

When I switch it on all three lights flash, but then after a while the middle one stays on and nothing happens.
You posted in the AirPort Express area, but it sounds like you have an AirPort Extreme Base Station (AEBS)--correct?
If so, let's start by performing a complete power recycling of your network components to make sure that the BT Voyager router "recognizes" the AEBS.
Modem/Router Power Recycling - Quick
- Power-off the BT Voyager modem, AEBS, & computer(s); Wait at least 5 minutes.
- Power-on the BT Voyager modem; Wait at least 5 minutes.
- Power-on the AEBS; Wait at least 5 minutes.
- Power-on the computer(s)
If this fails to get the modem to "recognize" the Internet router, then try the "Full" version.
Modem/Router Power ReCycling - Full
- Power-off the BT Voyager modem, AEBS, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
- Power-on the BT Voyager modem; Wait at least 30 minutes.
- Power-on the AEBS; Wait at least 5 minutes.
- Power-on the computer(s)

Can't see Airport Express unit, nor Airport Express Setup in my Network Settings

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