Can't see contacts on networked computer - Error 2...

Question

We currently work on a Windows domain environment, which has a folder redirection policy, that moves all documents, desktop and most of application data (only the folders we specify) to a windows 2k3 server.
We have a user with OVI Suite (latest version) and Windows 7 32 bit, and he cannot browse his contacts in OVI, it always shows "Error 208" and says something like "disconnect the phone and connect it again".
What we tried:
Running the software with a domain admin account on the same computer - Works
Reinstalling the software with the user account as local administrator and running the software with the domain admin account - Works
Running the software with the user as local administrator - Does not work
Reinstalling the software with the user account as local administrator - Does not work
The difference between the domain admin account and the user account as local admin, on a local computer, basically is that the domain admin account does not receive the folder redirection policy.
Any help would be appreciated.

Answer 1

Hi Gepi,
Thank you for your feedback.
Could you please provide us the log files?
1. Here are the instructions for attaching log files:
- Open Nokia Ovi Suite 3.0.0.284
- Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start enabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are enabled" dialogue
- Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
- Open Nokia Ovi Suite again
- Try to reproduce the error you are reporting
- If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start collecting the logs when prompted by the dialogue
- Click the button to confirm the "Logs collect & zip finished" dialogue
- Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
- Go to your %TEMP% folder, which can be found by entering %TEMP% to the Windows Explorer's address bar. Then search debug_log_date.txt in this folder, where date is the current date (or choose the latest one) and attach also this file in the error reporting form. The exact %TEMP% folder paths are:
In XP: C:\Documents and settings\your_username\LocalSettings\Temp\
In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp\
- Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start disabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are disabled" dialogue
You can send these log files, system information details to [email protected] mailbox