Can't see device photos in Blackberry Link

I have tried several times to copy photos from my Z30 to my PC using blackberry link, but the photos don't display in Link. When I click the pictures icon, it says that there are no pictures in my picture library, which is not the case. I was able to complete a device backup using Link, so that feature of the software appears to be working. However, would like to be able to tranfer device photos to my PC. Any thoughts on what to do? Thanks.

Without using Link, connect yourZ30 to the PC.
On your PC, click on My Computer.
Do you see the two (device memory "flash" drive and the SD card as connected drives to your PC?
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