Can't see emoji characters in an email

Hi All,
i have always had a weird issue that I hope someone can assist me with...
On my iPad and iPhone, when someone uses an emoji character when emailing me (I just tested it with an emoji smiley face) I can see the emoji character properly rendered in the preview lines of the Mail app, but when I look at the actual message, it's rendered as a capital J.
I believe this happens in both Exchange and in Gmail. Not sure that it's relevant.
I don't think it has anything to do with having the emoji keyboard installed, but I DO have it installed...
Any help?
- Jon

jbauer wrote:
I can SEE that they DID send an emoji character because I can see the smiley face in the lines of preview in the Mail app. However, in the body of the message, it shows up as a J...
But they presumably did not send an emoji in the body, they sent a J. You can double check that by doing View > Message > Raw Source. If you see J there, the problem is clearly caused by the sender's mail app or the stuff handling his email on the way to you.
If you see an emoji in the raw source, let us know.
If you send yourself a message with an emoji in the body, do you see a J in the copy in your Sent folder? Or the copy in your inbox?

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