Can't see mail in the Junk mail folder

I have my mac set to automatically send junk mail to a junk mail box. All of a sudden I can no longer see the mails in the folder. It is showing the number of emails in there but when I click on the junk icon it shows zero. I can not do a rebuild because it is not highlighted when I click on Mailbox.

Rosieb,
Don't worry about not being knowledgeable about what's going on here. Answering the questions you're being asked and providing all relevant information is critical to properly troubleshoot the problem, though, and you don't need to be knowledgeable on computer issues to do that, just follow the instructions, answer all questions, and ask for any clarifications or if there is something you don't feel comfortable with.
If you look at the Junk icon in the mailboxes drawer in Mail, you should see a black triangle to the left. Clicking on it should reveal the individual Junk mailbox of each of the accounts. You can now select these one at a time, identify which is the one that has the problem, and rebuild it if necessary.
It could very well be, however, that the problem is what Ernie is suggesting, i.e. the .mbox suffix is missing from the Junk mailbox name in the Finder, and that's the reason you cannot do Mailbox > Rebuild on this particular mailbox, in which case you must follow Ernie's instructions to fix it.

Similar Messages

  • Loosing Junk Mail on the Junk Mail Screen

    Starting a couple of weeks ago my Junk Mailbox has been accumulating items as it normally does, but when I then click on Junk Mail the screen shows no items at all.
    Yet each day the number of items accumulating in my Junk Mailbox increases in number. Why can't I see the items that are in the Junk Mailbox?

    I have had the same problem, junk mail message are not showing in the list window even though it says there are over 3000. I have tried many different ways to delete them.
    The only "solution" I can find is to set the Junk mail to be put into trash (in Preferences -> Junk Mail -> Perform custom actions -> Advanced), but there are 3000 old junk mails still sitting there in the Junk folder. Is there some way to delete the Junk folder and start again?

  • How do I put junk e-mail in the junk mail box on my iPad automatically like it does on iMac?

    Does anyone know how to get junk mail to go into the junk mailbox on an iPad like it does on the iMac?

    That is a function of your email providers server when it comes to iOS. The mail client does not have any way to create and run rules.

  • How can I remove the junk mail folder from appearing in my macbook mail program?

    Hi all
    Can someone please tell me how I can remove the "junk" mailbox from showing in my mail program on my macbook? It wasn't there before and I would like it removed. I've attached a screen shot to be clearer in my request.
    Thank you!

    Hey PrincessJasmine,
    I see that you wish to get rid of the Junk Mail folder from your sidebar in Mail on OS X. I have an article for you that will explain how to do this:
    Choose Mail > Preferences, then click Junk Mail. Make sure “Enable junk mail filtering” and “Mark as junk mail, but leave it in my Inbox” are selected.
    Mail (Yosemite): If junk mail filters aren’t working correctly
    https://support.apple.com/kb/PH19190
    Thanks for being a part of the Apple Support Communities!
    Cheers,
    Braden

  • How can I disable the Junk mail folder for an email account?

    How can I disable the Junk mail folder for an email account?

    Hi scottyfrank68,
    Junk mail filtering can be turned off by going to the Mail menu > Preferences > Junk Mail pane and unchecking the box Enable junk mail filtering. See this article -
    Mail (Mavericks): Junk Mail preferences
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • How can I delete ALL of my junk mail at the same time?

    Hello I need some help!
    I could not check my e-mail for a week and now I have nearly 600 junk mail on my mail box.
    I am too busy to delete the junk mail one by one.
    Mac wizard, please tell me how to delete all the junk mail at once!

    Not certain, but this can fix myriad Mail problems...
    Safe Boot from the HD, (holding Shift key down at bootup),  it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.
    Move this Folder to the Desktop...
    /Users/YourUserName/Library/Caches/Mail/
    Move this file to the Desktop...
    /Users/YourUserName/Library/Mail/Envelope Index
    Reboot.
    If that doesn't do it and you can afford to redo all your Rules, try these & reboot...
    /Users/YourUserName/Library/Mail/MessageRules.plist
    /Users/YourUserName/Library/Mail/MessageRules.plist.backup
    Note, in 10.5 & up /Users/YourUserName/Library/Caches/Mail/ may or may not exist.

  • Since I downloaded Firefox 4, I can't see attachments in my Yahoo mail. This is not a problem of Yahoo, because with Internet Explorer works fine. What is the problem?

    Question
    Since I downloaded Firefox 4, I can't see attachments in my Yahoo mail. This is not a problem of Yahoo, because with Internet Explorer works fine. What is the problem?

    Ok, now they are showing. I restarted my computer again and they are showing now.

  • How can I empty the Junk mail folder in Yahoo without opening the messages?

    How can I empty the Junk Mail folder in Yahoo without opening the messages?

    You can swipe across them on the left and delete them unread. Unfortunately there is no 'delete all' option in mail.
    Or you can just ignore them on your iPad and empty the junk folder when/if you access your mail online.

  • Can't get rid of pesky junk mail

    I use the Apple Mail Version 6.5 (1508) application for my emails.  I have found the Junk Mail feature to be very helpful.  If I label a message "Junk," It is treated as junk when I receive the same message later on.  However, there is one pesky junk mail that is being sent to me about 5 times per week that ignores the junk mail label and does not go to the trash.  After labeling it Junk several times, I gave up and went to the Rules function and made a rule that, when it is received, it is to be deleted.  That works just fine on my Mac, but I know it is still being sent because it still shows up on the email app on my iPhone.
    Questions:
    1.  Why doesn't Mail succeed in tagging that message as Junk so that it will go to Junk Mail like all the other stuff?
    2.  Is there anything I can do to force that message to Junk Mail?  I'd rather not have to use Rules to get rid of it.
    3.  Is there any kind of Junk Mail filter available for an iPhone 4S that runs on iOS 6.1.3?  I've submitted that to Apple as a suggestion, but, of course, I've had no reply.
    Thanks for any assist you can give.

    I went to my provider's web site and set my email Rule to delete any message containing the unique name used in the sender.  So far the string of emails has stopped, but sometimes spammers take holidays off, so I'll wait to see what happens later, but I'm really excouraged as of now.  Thanks again for the suggestion.

  • I'm not receiving any mail into the Junk Mailbox

    Hi
    I had a problem with the ports of the 2 accounts that I have set up in Mail (one of those is mac.com) due to an excess of space used. I tried several options and it finally it worked. As a result, a week later I realised that I was not receiving any mail into the Junk Mailbox... I don't know if it is related to the orher problem, maybe not.
    Essentially I am no longer receiving any junk mail at all - and no mail that is even doubtful (ie from an unknown address). The mails are not showing up even online via MobileMe ... so I have no idea where they are!
    Any help would be much appreciated. Thanks.

    Yes, I'm the author of the form and I expected the generic notification to be sent to that email but none is coming through.  I also see that there is a place on the settings page to enter a custom notification email but that is grayed out unless I upgrade.  I just want at least one, generic email to be sent to me so that I can know when a user submits a form.
    Here's my screen shots:
    http://peteraudenas.com/wp-content/uploads/2013/08/user-account-screen-shot-1.jpg
    http://peteraudenas.com/wp-content/uploads/2013/08/user-account-screen-shot-2.jpg
    Your Thoughts?  Thanks!
    Joe

  • What's up with the Junk Mail Filter (all messages in Sent)??

    Hi,
    I've seen this question asked in a few different threads, but many of them seem to be dated back to September or October. Was wondering if there was any new light someone could shed on this:
    I have a client who reported that all of her Sent Mail was going into the Junk Mail folder - and that she needs to "unmark" it before she can send it.
    She is getting really frustrated by this, but I can see she's not the only one.
    I reset her Junk Mail database a couple of days ago, but that did not help - now everything she sends is getting labeled as such.
    I haven't seen a definitive workaround or fix for this - does one exist? Or does a rule have to be created in mail that says "any mail from <user@domain> is not junk"?
    She is running an iMac G5 with 10.4.3.
    Thanks!

    The fix was: Turn off Junk Mail filter
    quit mail
    turn on junk mail filter
    (and reset database for good measure)

  • Mail going to the Junk Mail folder but not marked as Junk Mail

    Hi,
    Hopefully someone can help me. It's something I had done but I don't know what I have done. All of a sudden all my emails from eBay are going directly to my Junk Mail folder, although when I try to click them as 'Not Junk' (Thumbs Up) they are not even selected as Junk Mail and I can still select them to be Junk Mail.
    At the moment I'm just dragging them back into the correct folder but it still keeps happening. (I sell a lot on eBay so it's happening quite often).
    Any help would be much appreciated.
    Thanks!

    Hi Corey,
    Check your settings as outlined in this link:
    Mail (Mavericks): Change the junk mail filter
    Cheers,
    GB

  • Having a hard time deleting some mail from junk!  Every time I delete it returns to the junk mail instantly!  Won't go away!  What's up with that

    Having a hard time deleting two junk mail messages!  I press edit , I check the message, I try to delete and a screen message appears telling me the message cannot be removed!  Not sure what to do here!  Please advise?

    Did you try swiping across the message in the preview window rather than use the Edit button? If you still can't delete the messages, quite mail and reboot the iPad and try again.
    Go to the home screen first by tapping the home button. Double tap the home button and the recents tray will appear with all of your recent apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
    If that still doesn't work, log into your email in a web browser and delete the junk mail there.

  • Can't see message contents in "sent" mail folder

    I had to rebuild my Apple Mail system two weeks ago. Now, if I need to look at a "sent" message from a point further back than two weeks ago, I can see the message entry, the subject, the addressee, but not the actual content of the message. I followed some advice elsewhere in this forum, but I think it made matters worse-I found two "sent" folders, under two different incoming mail identities, both mine, in my home Library Mail folder; I combined them, by physically dragging the contents from one to the other. Didn't work. Now I can't access any sent mail-I get the front details, but no contents. So now, if I have to, I can visit my Home folder Library to dig up old sent mail(it's all there), but I can't see anything from the Mail application. Any advice?

    No, my question still hasn't been answered, but I can add information. As it is now, if I open my "sent" mail folder, I can see a list of emails, with subjects, date sent, etc., but if I click on one of them, if the email is older than a certain date I won't see a message. The lower, message, window is blank.
    The new information is this: when I posted my original question, above, on Nov. 9, the blank-message problem wasn't an issue for messages sent in the preceding week; only for messages sent before that. Now, on Nov. 13, I can read messages back to Nov. 9, but not before that. The problem is advancing a day at a time. I can only read messages sent within the last four or five days; not before.

  • Upgrade to SL now can't see some fonts in e-mails?

    Hi I upgraded to SL and now I can't see some of my e-mails as the fonts won't display. Just get an A in a box?

    Hello:
    I would open fontbook (should be in your application folder) and verify/repair fonts.
    Barry

Maybe you are looking for