Can't see my Broadband usage...

I've not long had Total Broadband Option 1 and I want to check my usage, so I don't go over my limit. Everytime I try to check it comes up with this message:
There's no recent usage because you don't have any products or services linked to this account.
Which I obviously do as I would not be able to use the internet. i know that a message will be sent when I'm nearing my limit, but I would rather have the ability to check it myself so I can limit what I use each day.
Does anyone know what's wrong?
EDIT: Ah **bleep** **bleep**. Everytime I ask something, I find the solution straight afterwards! Need to look with my eyes and not with my mouth lol.

Vibez wrote:
I've not long had Total Broadband Option 1 and I want to check my usage, so I don't go over my limit. Everytime I try to check it comes up with this message:
There's no recent usage because you don't have any products or services linked to this account.
Which I obviously do as I would not be able to use the internet. i know that a message will be sent when I'm nearing my limit, but I would rather have the ability to check it myself so I can limit what I use each day.
Does anyone know what's wrong?
EDIT: Ah **bleep** **bleep**. Everytime I ask something, I find the solution straight afterwards! Need to look with my eyes and not with my mouth lol.
Hi.
I see you've managed to find the answer
If you do get a similar problem, have a look at my shortcuts options 14d-14g - hopefully one of them will work
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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Like several other customers I was accused of using my entire month's 10GB data quota in the first two weeks of January even though I'd hardy used the internet.
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vofsanity2 wrote:
sangamo wrote:
Like several other customers I was accused of using my entire month's 10GB data quota in the first two weeks of January even though I'd hardy used the internet.
Checking the BT Broadband Usage Monitor I can only see the accrued usage for the month; there does not appear to be a way of checking the daily usage other than by remembering to go through the six pages every day to check the latest figures. I would like to be able to go through the month day by day. That way at least if you get a nasty shock towards the end of the month you can at least determine when the alleged usage was supposed to have happened.
Others on the Forum have stated that the Usage Monitor canprovide a more useful breakdown of usage but all the suggested links have taken me back to the same old page. The only option is to see the total usage or the upload/download split.
Any further suggestions?
Incidentally have others noticed that the date of the last update seems to be 12 hours behind the date of the actual readings. i.e. if you look on day C before 11:00am you get the usage figures quoted for day B but the timestamp is 23:59 on day A. After 15:00 the usage figures have not changed but the date stamp has moved to day B's date. Likewise checking on day D in the morning now gives higher readings for day B (because they are the figures for day C). This is useless, BT!
BT have access to a usage monitor that gives you Usage to date in the current Month, Usage per day for the last 31 days and usage per month for the last 12 months. If you cannot get this information yourself, you can phone or live chat and they should give you this information.
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Hi. Welcome to the forums.
What option are you on ? Either way if it's for 3 months, that's an average of £50 per month, and hence up to 50GB extra usage.
Can you see your online usage figures, see my shortcuts options 14d-14j (see link below) - for the current month so far (well, up to yesterday).
Do you watch any catchup TV, or stream football etc ? If not, then your figures seem completely wrong.
As I've said elsewhere, I do know without doubt that there is a problem - which actually may be an admin problem with an incorrectly entered reference number.
You may like to contact BT again to see if they can say what was using the connection, if they quote the data protection act, then tell them you are legally entitled to this information (at a small cost say of £10) and how you go about getting these details.
http://www.andyweb.co.uk/shortcuts
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Broadband usage suddenly rocketed - can anyone hel...

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Moderators: can you press for a broadband usage mo...

This is a question for the moderators. You seem to be pretty good about getting stuff done at BT. Quite a common request for users on BT Total Broadband is for there to be an online broadband usage monitor in their control panel so that they can monitor their Option 1 or Option 2 usage so that they do not exceed their quota. Installing broadband usage monitors is not always feasible given the variety of devices which connect to wifi these days.
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robinbredin wrote:
Oliver341 wrote:
This is a question for the moderators. You seem to be pretty good about getting stuff done at BT. Quite a common request for users on BT Total Broadband is for there to be an online broadband usage monitor in their control panel so that they can monitor their Option 1 or Option 2 usage so that they do not exceed their quota. Installing broadband usage monitors is not always feasible given the variety of devices which connect to wifi these days.
So how about it mods, can you press to get this implemented?
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I use netlimeter 2 and Networx, but as has already been mentioned, folk who use xboxs, Wiis and other "non" computer type stuff can't monitor that usage. The router can monitor stuff, but it's unreliable and can easily be reset etc.
http://www.andyweb.co.uk/shortcuts
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My BT shows an old account - and can't see "My Ext...

Hi community members.
I have just returned to BT after previously having using them for telephone until Oct 2012. I had a separate broadband provider. Now I have gone back to BT and ordered Infinity.
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I got an email relating to Infinity telling me that I need to sign in using "the email address that I had provided with the order". It so happened that this was also the email address I used when I previously had an account with BT, so I used it and it was recognised (after a password reset).
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Due to a system error we can't display your product information. We are working to fix this for you as quickly as possible.
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We can’t retrieve your Extras, either because you have a calling plan or a broadband service in this account or because you are not the account holder. Please let us know if you do have a calling plan or broadband service in this account and you are th..., so we can amend your profile.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3/5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Monthly broadband usage -- BT knows, how do I find...

ok, so I've been forced back to BT's website again. It took 30 seconds for my blood to boil -- why is it such a poor site? The core issue I have is that I always want to communicate with BT via email, NOT via phone. That way I'm on equal terms and I can ponder the response. But finding somewhere to email is extremely difficult -- I always have to complain, when I just want to ask a question.
Anyway...
I want to know what my broadband usage is. I used to be able to log on and see. But some muppet has decided that I can no longer do this:
"Why can't I check my broadband usage any more?
We don't want our customers wasting time monitoring usage when there's no need to. Having unlimited broadband means you don't need to worry about your internet usage: you won't pay any usage charges no matter how much you use."
Well I DO want to know what my usage is. I am seriously thinking of moving away from BT. If I know what I am using I know what sort of package I can purchase from a competitor. I also don't want to 'renew' a contract so I'm stuck with BT for another 12 months. As long as BT are in the background they are ok. I've had no problem with the service, but they seem to be getting dearer and dearer. (Line rental saver went up by 13.5% -- Inflation was less that 2% so why the huge hike?)
Their scheming, conniving business team who are looking at ways to stop me moving away while still screwing me are finally forcing me to do something.
So can someone please tell me where I can now find my monthly usage? The above response from BT is NOT GOOD ENOUGH.
Now to find a cold shower and calm myself down again...
grrrrr
Solved!
Go to Solution.

here is the link https://community.bt.com/t5/Bills-Packages/Unable-to-see-broadband-usage-if-on-unlimited/td-p/136871...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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