Can't see other Short Names in list

Hi All,
I couldn't find any info on this problem: in OS X Server 10.4.9 WGM, a few accounts have more than 3 short names, the maximum that will fit in the little short name list window. Scrollbars used to appear when a name was clicked, allowing scrolling to the additional names. Now they have disappeared from some accounts (not all.)
I checked with the Inspector and they are indeed there, but I can't see them through the normal manner. Reconstruct the user? Any other ideas?
Thanks. Any info is much appreciated.

One way is to play a song's preview and note the information displayed in the iTunes progress bar.

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