Can't see post on a Presario CQ56-219WM while using an external monitor

I can't see any post info on a Presario CQ56-219WM while using an external monitor. The built-in monitor has been broken for some time and I've been using an external monitor via the vga port. Recently I had an issue with Windows and must now perform a system recovery. Whereas the built-in monitor does light up there is no portion that is viewable. It's damaged in a way that has everything totally distorted. I disconnected it hoping that the system would reroute directly to the external but unfortunately it didn't. I'm confident that my tinkering inside the laptop wasn't a factor since prior to disassembly the external monitor was never active until the system booted into Windows, plus I can reconnect the built-in monitor and it still lights up just as it did before.
Is there any known keystrokes to activate the external during post?...other than the F4 key

Hello Kerdomrikman,
Welcome to the HP Forums.
In regards to your question on known keystrokes to activate external during post, there aren't any. The graphics won't switch to external until after the post.
What you can try, if your able to veiw the BIOS on the external you can run diagnostics from there.
I hope this answers your question. Thank you for posting on the HP Forums.
I worked on behalf of HP.

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My presario cq56 219wm didn't come with a camera. where can i order one?

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Hi 3g52,
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How much does it cost to get a webcam installed on a presario CQ56-219wm from HP?

Just Purchased a Presario CQ56-219wm, thought it had a webcam installed, obviously it doesn't ; fooled like many others. How do I get one installed from HP and how much does it cost? Where do you send the computer and how long does it take? Estimates coming from San Antonio, TX. Thanks

Hi ezpowell,
This laptop doesn't come with a webcam as a hardware item on the specifications. Did you see in the computer specifications that this laptop had a webcam installed?
Specifications for CQ56-219wm:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02636087&tmp_task=prodinfoCategory&cc=us&dlc=en...
If you need a webcam you can purchase one from several companies, and then install it to the laptop. Click the link below for some prices on webcams from newegg.com.
http://www.newegg.com/store/SubCategory.aspx?SubCategory=152&Tpk=Webcam
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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Hi @joshua774u ,
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Victor Alavi
{Personal Information Removed}

Hello Roger444,
So I can better assist you, I will need to know the product number of your notebook.
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Here http://goo.gl/wTZr6 is a document that will hopefully answer any questions about finding and updating/installing your BIOS.
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I could not find a website issues community and this one was the closest I could find. If this needs to be moved to a different community, please do so.
I realize it's cross platforms, but web browsing should be the same for everyone, no matter what device is used.
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If it's any help, here is what Samsung Support says:
Please wait for a Samsung Agent to respond.
You are now chatting with 'Alberto'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK1125603600195X
Alberto: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Alex: Hi there
Alex: Why I can't see Apple website videos on Samsung tablet? Used many browsers, same result...
Alex: I can watch Apple website videos just fine on Windows/Chrome browser (or IE, Firefox) but can't on Samsung Android/Chrome browser (also tried Firefox, Opera, Samsung browser). Other websites embedded videos are working (i.e. youtube, vimeo, forums etc.) so far it is only the Apple website embedded videos that are not working. Any idea why?
Alberto: Hello, I understand that you want to see apple website videos on Samsung tablet, is it correct?
Alex: correct
Alberto: Thank you for the confirmation.
Alberto: What is the model number of your tablet? It starts with GT/SM which can be found on the rear panel.
Alex: Don't have it with me but it's the Tab S 8.4
Alex: Same goes for my phone, Galaxy S5
Alberto: Okay,Do you see any error message while browsing?
Alex: nope, no error, it just won't play any video on apple website, ALL other websites videos are plaing OKare
Alex: playing Ok is what I meant
Alex: and this is the same for my tablet AND my phone
Alex: devices are updated to the latest software bla, bla
Alberto: Alright, please restart the tablet once.
Alex: scale of 1 to 10 on tech advance level, I am at 7-8, just so you don't take me through power recycle and such
Alex: you just did
Alex: it's not that
Alberto: Could you give me a few minutes while I gather the information for you?
Alex: you can grab a galaxy tablet or a phone and try for yourself and yo'll probably notice it won't work...
Alberto: I appreciate your time and patience.
Alberto: As you are able to see other website's embedded videos on your tablet, it could be an issue with the compatibility of Apple website.
Alberto: There should be no issue with the trablet as other websites are working fine.
Alex: Can you transfer me to your Guru tech person to see if I can get a more elaborate answer and maybe a fix for this?
Alex: Then why the apple videos work fine on windows PC and the ONLY ones not working are Android devices?
Alberto: I have rechecked the information.
Alberto: As you are facing an issue only with a particular web site there should not be issue with the Samsung tablet.
Alberto: Also tablet is working fine with other web sites which indicates that there is an issue with that particular web site.
Alberto: There is no separate setting on the tablet to access any particular web site.
Alex: This much I figured, problem is what is causing it and how it can be solved? Again, issue is only on Android devices. PC Windows and iOS devices work good
Alberto: I am afraid; Samsung do not have information about the issues with a particular web site.
Alberto: I would have surely helped, if there had been information available with me.
Alex: Yes, I was afraid you'll say this...
Alex: Do you have an android device there? Try it yourself and see it will not work. Whatever it is IT IS A PROBLEM!!!
Alberto: I understand your requirement; however, it will not be possible for me to check this from here.
Alberto: You need to contact the web site support for further assistance.
Alberto: Is there anything I might be able to assist you with?
Alex: yeah, it went as expected, no fix for this... do you have a level 2 or 3 or 4 tech there?
Alberto: I will transfer this chat to my supervisor.
Alberto: Please be online while I transfer this chat.
Alex: sure, thanks
Alberto: Not a problem.
Please wait while I transfer the chat to 'Sammy'.
You are now chatting with 'Sammy'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK1125603600195X
Sammy: Hello Alex. I am the supervisor of Alberto.
Sammy: I am going through the previous chat session.
Alex: Ok, thanks
Sammy: You are welcome.
Sammy: I appreciate your time and patience.
Sammy: I see that you are unable to access Apple website videos on your tab.
Alex: and on my S5
Sammy: As you are able to access the videos from all the other web sites, it is not an issue with Samsung tab and Samsung do not have any control on this issue.
Sammy: It is an issue with that particular web site and you need to contact the web site support for further assistance.
Sammy: There is no separate setting on the tab to access a particular web site.
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Alex: Thank you Alberto
Alex: or Sammy
Sammy: I understand your requirement; however, we do not have any information about this issue.
Alex: Ok, thanks
Sammy: I apologize for the inconvenience.
Sammy: Is there anything else I can assist you with?
Alex: no
Sammy: Thanks for chatting with Samsung Support. If you have a minute, please click on the blue “X close” button to receive the transcript of your chat and fill out a brief survey to help us serve you better.
Follow Samsung Service on Facebook, Twitter and YouTube.
Chat session has been terminated by the Samsung Agent.

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Can't see post on a Presario CQ56-219WM while using an external monitor

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