Can't see SubFolders under folder placed in public folders\favorites

In Entourage 2004 ver 11.3.3, configured for MS exchange I have selected a folder to be added to my favorites. The folder I have selected has SubFolders listed below it. But when I click on the actual folder in favorites I am not able to drill down to the other folders. I am only able to see the parent folder.
Whereas in outlook 2003 I have the option to add subFolders of the parent folder to view in favorites it seems I do not have the same feature in Entourage.
Is this an issue with Entourage or is there something wrong with how the Entourage client is configured for exchange?

Hi and Welcome to the Community!
Unfortunately, you used to have BES, and became accustomed to that level of service, which is greater than that available for BIS-level services. Additional mailbox folders are simply not available via BIS-level services. Refer:
Article ID: KB28745 Unable to receive email messages on the integrated account when the messages are being forwarded to another sub folder in the email client
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can't see SubFolders under folder placed in public folders\favorites

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