Can't see video anymore...

Hi,
I don't know what happenned but I can't see my video anymore... They all became a white square with a X inside... It does the same thing if I import a new video. I tried uninstalling everything but it didn't work, I have Adobe presenter 9, I tried it on another computer with Adobe Presenter 8 and it worked, can someone help me, please ?
Thanks,
Caroline

Hello,
I can send you the file but actually it does that with any file. If I make a new one, i have the same problem, but I save it and try it on another computer that has adobe presenter 8 and it worked. It used to work but now it doesn't, it's really weird. I never had problem but I installed Presenter 9 today and it worked fine this morning but stoped to work fine in afternoon. I really don't understand.
If I import the file, I can see the preview but once in ppt, it give me a white square. It's weird because I only opened the program again and the problem suddenly appears...

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