Can't see videos.

The last little while I have not been able to watch Apple tutorial videos and others in Safari. I get the sound but no picture. They still work in Firefox. What is the problem?

Hi,
Your profile indicates you are running 10.6.1. Download and install the 10.6.2 combo update available here. One of the "fixes" includes Safari plugin reliability.
http://support.apple.com/kb/DL959
Also, make sure you have QuickTime 7 and QuickTime 10 installed.
Go to your Applications folder and make sure QuiickTime 10 is listed. You can see the version by right clicking the QT icon then click; Get Info The version numbr is displayed there.
For QT 7.. that is in Applications/Utilities folder. If you do not have QT7 installed you can install it from your Snow Leoaprd disc.
Insert the Snow Leopard install disk. Open the Optional Installs folder, then open Optional Installs.mpkg An Installer will start... click Continue. When you get to the Installation Type in the window on the right you will see: Applications. Click the Disclosure triangle so it faces down. Select QT & and click Continue.
Repair disk permissions.
Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and *restart your Mac*.
Carolyn
Message was edited by: Carolyn Samit

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