Can't seem to get this problem resolved with Verizon in VA

Moved from VA in December of 2012; disconnected my residential service the last day of November. Despite several calls with Verizon; my house lines (2) are still forwarding to my cell phone. Worse yet, for the 2 years I lived there I was receiving collection calls for the person who owned one of those numbers previously. So now, those calls are still routing to my cell phone. Today, somehow, one of those calls came in to my new house line in New York!
What is it going to take for Verizon to fix this once and for all?!

I've made multiple calls asking that the line be moved for two reasons: first, because we need to remove some trees that surround the line; second, the placement of the line was hideous aesthetically. I've been calling Verizon, no one seems to follow up. Received an automated call from {edited for privacy} so I sent him an email; received a response from his assistant whose voicemail is always full or not available. How long do I have to wait? It seems Verizon has no problem calling me at all hours about my bill but can't seem to respond to problems like this.

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Can't seem to get this problem resolved with Verizon in VA

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