Can't seem to print custom size paper

I'm trying to print addresses on a 4 Bar envelope (3 5/8 x 5 1/8) on an OfficeJet Pro 8000 wireless, from a Mac.  I read all the posts here and nothing seems to work for me.  I keep getting errors like:
Paper Size Error: The paper size selected in the printer driver software does not match the paper size in the printer IN tray.
PLEASE HELP!!!!

Since I don't have this printer and can't get to the screens you are using, I thought I would pass on to you a couple of things that might work.  If not, I'll try again. 
Solution one: Restart your computerFollow these steps to restart your computer.
Click Start, and then click Shut down .
Click Restart to restart the computer.
If you see a message that HP Software installation is running , restart the computer by pressing the power button on the computer to turn it off and then back on.
Solution two: Reset your printerFollow these steps to reset the printer. A power reset drains the power from the printer and returns it to the same settings after restarting. A power reset is a common troubleshooting step, and can be performed for conditions similar to an installation stall.
If the printer is turned off, press the Power button to turn on the printer. Wait until the printer is idle and silent before continuing.
With the printer turned on , disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
NOTE:HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
If the printer does not turn on by itself, press the Power button to turn it on.
NOTE:The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed
I hope this helps.  Please keep in touch so I can research more fixes if this doesn't work.
Tobindo
Non-hp

Similar Messages

  • HELP! i have a photosmart Premium all in one printer C309a i can't seem to print custom size papers

    I have tried all of the suggestions on this post for similar issues, changing the custom size on teh printer folder, the application, the white space within the printer preferences >server nothing works.. can someone please HELP i need to print 5 x7 or any other custom paper size i wish for that matter, had i know this issue i would probably not have purchased this printer

    What program are you printing from?
    The C309a 5x7 is a standard paper size.
    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

  • Printing custom size paper

     I'm trying to print (via mailmerge from MS Word) name badge stock that is 4" wide and 14" long.  When I try to print a file of 12 sheets, the printer takes about a minute between sheets.   I've tried to find out why it won't print consecutively and the closest relevant info I've found is that there is some default in the printer causing it to go through some type of recycle.   I've entered the custom paper size in the Word paper settings, but this does not solve the problem. I had an older HP laserprinter that worked find cranking out these quickly, but it died.   Any ideas how to solve this?  

    Hi,
    Unfortunately the driver that comes with the Officejet 8600 does not have the customer option. Try the workaround I listed below. This is how I was able to print on custom size media on my Officejet 8600. This is not a supported workaround but I do know that it works at least for my unit.
    Download the Photosmart C310a software package using the link below
    http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&product=4231205
    Double click the downloaded file and follow the onscreen instructions until you see the window where it is asking you how you want to connect your printer to the computer
    Select  “Direct Connection using USB” and then Click Next
    Place a checkmark on the option “If you were unable to connect…” and then click Next. Follow the on screen instructions to complete the install.
     Set your printer drivers to use the C310a driver by following the steps below
    Click Start (or Windows Orb) and then Click Control Panel
    Click Devices and Printers and then right click on your printer’s  icon
    Click on Printer Properties and then Click on the Advanced tab
    On the drop down menu for Driver,  select the Photosmart C310a from the list
    Click Apply and then Ok.
     Print from your software application
    Open the document or photo you would like to print
    Click File and then Print (these steps depends on the software you are using)
    Click Properties, Click the Features tab, Click the drop down box for Paper size and then Click custom
    Enter the dimensions of the media you would like to use. Enter a name for this custom media and then click the Save button. Click OK to continue
    Continue to print the photo or document
    Binary_Zen (worked at HP )
    Click the white Kudos star to say thanks
    Please mark Accept As Solution if it solves your problem

  • HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper.

    HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper.  I would like to have a custom size to work with a card making program.

    Can you help me out?
    I have an HP Officejet Pro 8600 N911a
    When I try to print to a custom print size (2.75" x 6" in my case), I get the same error everyone else is reporting: "Paper detected does not match paper size or type selected. Make sure the paper size or type is correct to continue the job."
    I am currently trying to print using Microsoft Word for Mac 2011 version 14.4.5, but I have the same problem with printing from Adobe Reader 9.8.5 or Preview 8.0.
    I am running OS X Yosemite 10.10.
    My printer's firmware is "up to date" as of 28-Aug-2014.
    This is what I did:
    1. Open System Preferences from the Apple menu.
    2. Click on the Printers & Scanners icon.
    3. Click on the + sign under the list of printers to add a printer
    4. Click on IP
    5. Enter my IP address in the Address field (verified as "valid and complete host name or address")
    6. Ignore Protocol field (default is Line Printer Daemon - LPD)
    7. Ignore Queue field (default is blank for default queue)
    8. Ignore Name field (default is IP address)
    9. Ignore Location field (default is blank)
    10. Under the Use dropdown menu, I select "Select Software"
    11. HP Deskjet 9800 is not an option.
    I searched for 9800, but there is no HP printer with that number in the options.
    I tried selecting "HP DeskJet 980C - Gutenprint v5.2.3" to see if that would work, but I received the same error message as above. I tried selecting other random HP printers, but so far I've had no luck.
    I've been googling about for a way to manually add a printer driver to this "Select Software" list, but I've found nothing (apparently, no one else wants to do this). I did not find a driver download for the HP DeskJet 9800 for OS X Yosemite 10.10 on the Drivers & Software section of the hp.com website.
    Additional details on settings for Microsoft Word for Mac 2011 version 14.4.5:
    Selected File > Page Setup from menu
    Under the Paper Size drop down menu, I selected manage custom size.
    - Click + to add a paper size
    - Enter "2.75" in width and "6 in" height in the paper size fields.
    - Enter "0 in" as the User Defined Non-Printable Area for top, left, right and bottom.
    - Double-clicked Untiled in the custom size list and rename the size as Receipt
    - Click OK to return to the Page Setup dialog box
    Under Settings: Page Attributes:
    - Format for "HP Officejet Pro 8600"
    - Paper size: Receipt
    - Orientation: "tall/portrait"
    - Scale: 100%
    - Click OK
    Select Format > Document and set all page margins to 0.25"
    Thank you. 

  • Hp c4280 photo-smart added to new hp pavilion dv7 notebook. printing custom sized paper won't center

    I recently bought an HP Pavilion dv7 notebook and added my HP C4280 printer. It prints normal things fine, but when I try to print with custom size paper (for instance, 5" by 10" notecards) and want my information centered in the middle of the page, the alignment prints it in the middle of an 8.5" by 11," way off center. I've read help on word and hp and can't find an answer. The only difference is an updated version of word.
    I did download the patch and had no luck with that. Any suggestions would be great! Thanks!

    Hi - It definitely sounds like the SW or printer driver isn't recognizing the paper size.  First thing I would do is make sure that the paper size in both the printer driver and in Word match.  For the printer driver, go into File, Print and you should see an option for Printing Options or Printing Properties.  Click there and verify that you've got the paper size set correctly.  In Word (not sure which version you're using) 2010, go into Page Layout and choose Size to make sure it matches the printer driver.  Try printing again.
    I'm assuming you're using the printer driver that came with the printer?  If not, you can download the latest Win7 driver from here.  Once downloaded, install it and follow the steps above.
    Hope that helps.
    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

  • I cant print custom sizes in photoshop CS3. Please help

    I am on my Imac G4 using mac os x 10.4.11. I know that it is not my printer that is the problem. I have been told that I should upgrade to 10.5.x, I have also purchased a new CS3 because I dont have the original copy so I cant reinstall it. The trouble that I am having is that when I try to print custom sizes, the printer defaults back to 8.5x11. Only in photoshop does it do this. Has anyone else had this problem or know what I can do to fix it? I would really appreciate it. Thank you for your time. I will check back until this is resolved.

    Russell,
    Because your screen shots (they look like you actually shot them with a camera! ) don't show the whole Print Preview panel, I'm not sure at what stage you're losing the paper size, but it's pretty clear that by the time you invoke the printer driver, it's royally screwed up.
    At this point I would:
    • delete the printer from your printer list (in the Printer Setup Utility),
    • re-install a fresh copy of the latest printer driver from the Epson site,
    • then add the printer back in.
    This is the kind of consistency you should be seeing (Command Click on each thumbnail to open the full-size image in a new web browser tab) [NOTE: this is CS4 running in Tiger 10.4.11):

  • Printing custom size prints

    I am having trouble printing custom size photos on regular size paper. I use the custom scale setting in the layout dialog box. However, the result does not match the requested size in the preview window and it does not print the requested size. For example I would like to scale a photo to print 4x10 on a 8/12X11 sheet of paper. When I custom scale to 4x10 the result is 4 high but 7.5 wide. Any help would be appreciated? I'm printing on an HP 9180.

    Have you cropped the photo to your desired 4x10 aspect ratio? If you do that, then the only printing part of the photo is that portion you've chosen in your crop. Then in the print dialog, you can tell it to print to 8.5x11 and set the margins there to .5 inch in order for it to scale to 10". Or have you done all this already?

  • Printing custom size

    When I try to print a custom size paper in PSE11, I do not get a window to enter the custom size.

    I found this is working fine with  me. I will suggest you to reset the the setting/preferences of PSE and then retry the same.
    For resetting the preferences you can visit  <http://help.adobe.com/en_US/photoshopelements/using/WS287f927bd30d4b1f 626a494c12e28b3ab58-7fe2.html> url.

  • Printing custom size envelopes under Yosemite

    Upgraded to Yosemite on MacPro.  HP8600 no longer prints custom size envelopes.  Seems like printer keeps expecting 11 inch long paper size even though the envelope is specified as 5.750 height.  Never had a problem before OS upgrade.  Need to print envelopes for Christmas cards.

    Hey @25172 ,
    Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
    I understand you are having issues when trying to print an envelope but the printer is trying to print on an 11' piece of paper. You used to be able to change the settings and it would work, now it simply isn't following your instruction.
    Have you done all the apple updates?
    Did you uninstall and reinstall the software for the printer since the update in OS?
    Are you experiencing any other issues when it comes to setting related tools with the printer software on 10.10?
    Look forward to hearing back from you! Have a great day.
    I worked for HP.

  • Custom size paper source

    Hi All
    I have a custom size paper source (name : prinltlabel), is there any trigger or property where I can mention custom size paper source name so that User does not need to select each time.
    Thank you

    Have you tried to disable the photo tray option in the Printer Properties?

  • How to print custom size invitation​, 4.6875" x 6.8125"

    how do you print custom sized paper on the 8500A....been trying for hours now....paper size is 4.6875" x 6.8125"

    Hi,
    Please refer the link below to know how to print wallet size photos.
    http://www.hp.com/united-states/consumer/digital_p​hotography/print_better_photos/tips/wallet-sized-p​...
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • Printing Custom Sizes

    Is there any way that this printer will print Custom Sizes?

    Hello , Thanks for posting in the HP Forums, and welcome!I hope you have a pleasant experience here. I'd like to help you with the issues you are having setting customer paper sizes in Windows XP for your HP ENVY 4500 e-All-in-One printer.  According to the information in the printer's specifications, the printer only supports customized paper sizes on a Mac operating system, and only with the following dimensions:76 to 216 mm (3.5 to 8.5 in) wide and 127 to 356 mm (5.0 to 14.0 in) long-Source That being said, you are more than welcome to try setting up a custom paper size on your computer using these steps:How to create a custom paper size in Windows XP Hope this helps, Best of luck!

  • I can't seems to print using my macbook air with hp series printers. When I plug the printer via usb to my system, the printer was recognized and installed. But when i send a doc for printing, it doesn't print all . Any help?

    i can't seems to print using my macbook air with hp series printers. When I plug the printer via usb to my system, the printer was recognized and installed. But when i send a doc for printing, it doesn't print all . Any help?

    Greetings,
    Here's a direct link to the drivers you need, they should work perfectly for your situation.

  • My Printer (samsung clx-3185fw) says it connects to my network but I can't seem to print wirelessly.  I could with my netgear but not with my airport extreme, any ideas?

    My Printer (samsung clx-3185fw) says it connects to my network but I can't seem to print wirelessly.  I could with my netgear but not with my airport extreme, any ideas?
    I have restarted all units, disconnected and reconnected

    Hi ryanfromstockbridge,
    I apologize, I'm a bit unclear on exactly what you are seeing when you try to add the printer or print to the printer. If you continue to have issues printing to this wireless printer, you may find the information and troubleshooting steps outlined in the following articles helpful:
    OS X Yosemite: Printing troubleshooting
    Troubleshooting printer issues in OS X - Apple Support
    OS X Yosemite: Add or remove a printer
    Sincerely,
    - Brenden

  • Printing Problem with custom size paper in Illustrator

    Hi having problems with my custom sized paper print using my canon printers it's the same on both the ip100 and the pro-100s,  it was printing fine until i've updated my illustrator and mac os Yosemite, it prints the image at a reduced size on the paper to what it should be does anyone have any understanding of this? I've tried everything i know, is this a driver or system problem?

    Hi there wasn't an option to set the default printer to pdf where would I do this?
    I've done a bit of a work around that seems to be working. I've put the page set up as A4 and then clicked on the printer utility custom settings and then unticked detect paper width, so I can put through the paper I want just got to tweak the x and y to get it right, its not the best but sitting here for four hours trying to figure it out, it will have to do for now. Thanks Jacob for your help, no doubt I'll be back in the morning, I'm burnt out now!

Maybe you are looking for