Can't seem to report an app that I keep getting charged monthly for.
First, I love Apple products. I've owned them for years. I currently own a new Macbook Pro, Apple TV, Ipad 2 and some other products. A few months ago, I downloaded a free app called KDrama. It streams korean videos and since my wife is korean, I thought she might enjoy the programming. I subscribed to the "Premiere" service which is billed through Itunes at $7 a month. It worked fine until I updated the iOS a couple of months ago. Now it comes up on the screen and closes immediately. I've uninstalled, re-installed, reset and no success. I've contacted the developer with no response.
I clicked the auto renewal OFF but Itunes keeps charging me every month. So I decided to call Apple since the iTunes support won't let me report the app online since it was a free app. I scheduled a call with support through the fastrack option. The rep called me and after hearing the issue he put me on hold and then hung up. He never called me back but simply closed the case. I called again today only to have the rep tell me to go to the same web process which leads nowhere.
I'm getting a little frustrated at this point. Any help or ideas would be appreciated.
Apple phone support can't help with iTunes Store issues, though the tech should have told you that politely and directed you properly rather than just hanging up. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store, if you haven't used that form already.
Regards.
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FluidDruid wrote:
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