Can't send email using different IP address subnet

Hi, in our office using different IP address subnet, like this : 
10.254.1.xxx and 10.254.3.xxx
And Our Server Exchange version is 2007, using IP address 10.254.1.xxx, but when from another IP like 10.254.3.xxx can't send or receive email, and get error (on some pc that using SeaMonkey) :
An error occured sending mail : The mail server sent an incorrect greeting: 4.3.2 Service not available, closing transmission channel.
Someonce can help me, please..
Thanks before.

Hi Jim, 
We have check the following path on our Exchange Server :
C:\Program
Files\Microsoft\Exchange Server\Logging\TraceLogs 
And
we not found any log files here.
Thanks.
Best Regards,
Antoni

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