Can't send fax from document via wifi to Epson 630

Greetings! Spent over an hour yesterday with Epson tech who failed to solve my problem which is this;
1. when i have a doc opened such as pages or word and i want to send it as a fax PDF
2. the printer is on and the wifi network is working since i can print
3. BUT it will not allow me to fax.
4. Says the modem is offline, etc.
I had this same issue when i purchased the printer but lost the instructions on how to correct this problem. i am old an that is why i forget things.
thanks

If not an AirPrint enabled printer. See
iOS: AirPrint 101\
You need a third-party app.

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