Can't send mail; wrong outgoing server?

My mom has having problems sending mail. I am personally a windows user so i don't know too much about the mail program or the OS in general (i'm using my dad's account). Originally the error message was something short about checking the server settings. Now the message is:
Cannot send message using the server smtp.mac.com
The server response was: 5.7.1 <[email protected]>... Relaying denied, try authenticating.
Use the pop-up menu below to try a different outgoing mail server. All messages will use this server until you quit Mail or change your network settings.
Message from: [my mom] <[my mom]@mac.com>
send message using: [drop down bar for selecting alternative servers]
(edit message) (use selected server) (try again later)
What exacly is the problem? she said she didn't change any settings or anything like that and it started this afternoon.

According to the .Mac web site 10/02/2006
EMail was unavailable for 3 hour(s) to some .Mac Members.I suspect your Mom's email is working normally now.

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Can not send mail via the server no webmail no smtp relai

*relai host username and password is set correct:*
log:
Sep 8 22:00:07 macserver postfix/smtp[4939]: warning: SASL authentication failure: No worthy mechs found
Sep 8 22:00:07 macserver postfix/smtp[4939]: CD63667854: to=<[email protected]>, relay=smtp.1und1.de[212.227.15.167]:25, delay=2.1, delays=0/0.07/2/0, dsn=4.7.0, status=deferred (SASL authentication failed; cannot authenticate to server smtp.1und1.de[212.227.15.167]: no mechanism available)
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I use Apple Mail. Since I upgraded to 10.6.1 my mailboxes go offline without reason. I have smtp problems although all settings are OK. When will all those problems be fixed by Apple?

Can not send mail via the server 7 no webmail no smtp relai

*relai host username and password is set correct:*
log:
Sep 8 22:00:07 macserver postfix/smtp[4939]: warning: SASL authentication failure: No worthy mechs found
Sep 8 22:00:07 macserver postfix/smtp[4939]: CD63667854: to=<[email protected]>, relay=smtp.1und1.de[212.227.15.167]:25, delay=2.1, delays=0/0.07/2/0, dsn=4.7.0, status=deferred (SASL authentication failed; cannot authenticate to server smtp.1und1.de[212.227.15.167]: no mechanism available)
*I did not understand that??!!*
*with my old server 10.5 this does run perfect*

I second That...
Please give us a hint!

Can't send mail with server -- upgrade OS?

I have a new MB, so have been setting things up. In the course of all this, I realized, what with checking settings, etc., that I can easily send mail from the new laptop, which is running whatever the latest OS is -- I think that's 15.5.5, but I have nearly constant difficulties with Mail on my desktop, which is running 15.5.2. I keep getting -- but not always -- messages saying mail can't be sent using the selected server; do I want to try another server or try later, or what. But on the laptop -- I don't get that at all.
I did a search on the Apple site and its recommendation? Upgrade the OS. Now, I can certainly do that, though I always hold my breath for fear something will go wrong and I'll break something that wasn't broken, so to speak.
Is anyone else having this issue? Did upgrading the OS stop it? I probably will have to, because I really do need the Mail program to work as it should. I'm getting ready to move to it from Entourage, but I can't if I can't send mail.

I suddenly started having the can't send mail problem yesterday, and I'm on 10.5.5, so upgrading the OS is not a fix. I followed all the directions here: http://support.apple.com/kb/TS1307?viewlocale=en_US
and that did not work. But it might, if quitting is done at the right time....
I don't know what fixed it, and I'm not sure if it will remain fixed (last night I fixed it on my own, only to find when I started up this morning that it wasn't working again), but today I followed the advice from another discussion to delete the outgoing server (in prefs/accounts/outgoing pulldown menu) and make a new one... make sure to delete all mail that is pending (anything in outbox save as draft and delete)... and to quit. In other words - follow the instructions on the support page or some of the other discussions, but quit before trying to send again. The other thing I did was do a software upgrade - there was something for airport and a security fix that I installed. Whether it was doing just the right stuff in just the right order or if it was the software installs that moved things along, I can't say. By the looks of it, this seems to be a long time issue for Apple Mail, though I've been using it for years without issue.

Can't send mail, get message: the smtp server rejected the password. I tried lock and unlock keychain. I tried unlock captcha. Gmail works okay, it is Mail that does not. Help!! :(

Can't send mail, get message: the smtp server rejected the password. I tried lock and unlock keychain. I tried unlock captcha. Gmail works okay, it is Mail that does not. Help!!

Hi
You need to check with your ISP whether or not the send mail server (SMTP) requires a password. Some do, but many do not. When you know the correct password to send mail, then you need to tell Mail as follows:
Mail menu > Preferences > Accounts > Select the account
Click on the Outgoing Mail Server (SMTP) combo box, and select Edit SMTP Server List...
In the Account Information tab put the server name
In the Advanced Tab, set up the authentication information from your ISP.
Good luck
Bob

Can't Send Mail Via HughesNet SMTP Server

After installing 10.5 I find that I can receive mail from my ISP (HughesNet) but I can't send mail through the smtp server. I've tried every setting possible and even duplicated the settings off my wife's 10.4.10 iMac and I still can't send mail. All I see is that the smtp service is "Offline."
Fortunately, I have a .Mac account so I can send mail using that smtp server. But I'd like to be abel to use my HughesNet server.
Does anyone have any suggestions?

My mom uses RoadRunner by Time Warner. She was able to receive email using Leopard and Mail but not send. SMTP server was the big problem like everyone else here experienced. We finally were able to get it to work using many ideas here. What we did:
1) Delete com.apple.mail.plist from the User/Library/Preferences folder (BACK UP YOUR EMAIL FIRST)
2) Open Mail and create a new account but disable the automatic set-up feature, put your info in manually.
3) Uncheck " Use only this server" from the outgoing mail
4) Under the Advanced tab on Mail Prefs "port set to 25", Uncheck "SSL" box, and uncheck "Use Authentication"
5) Now hit Create
It took Mail about 20 minutes to contact the SMTP server, but it did and now I can send and receive Mail without any problems on her computer.
Bad Apple...stop criticizing MS and Vista when your own house is not in order yet. Hope this helps someone out there.....

My Mail program has gone south on Leopard on my 27-month old Macbook. I can't send, even though the server details are correct. I tried reinstalling from the install DVD - but no go: no longer compatible, evidently.. What to do?

My Mail program has gone south on Leopard on my 27-month old Macbook. I can't send, even though the server details are correct. I tried reinstalling the Mail program from the install DVD, but no go; apparently that two-year old Mail is no longer compatible with my up-to-date Leopard. I tried deleting the account (hotmail) from Mail and setting up a different account (Yahoo). After loading all the inbox two things happened: first, I still couldn't send, and second, when I closed the Mail window the whole inbox then disappeared and doesn't come back. Although I couldn't reinstall the Mail program from the install DVD, would it still be possible to reinstall the whole system from that DVD? If I do, will I lose files or will there be another problem since that DVD is now over two years old?
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P.S. I've just noticed that now I can't change the desktop picture: I go through the motions in Preferences, but the new picture doesn't appear on the desktop. Is there a systemic problem?

You are waiting for an apology to something that happened over a year ago? Really? This is why there is a manager in the store. You have a problem with an employee you speak to the manager. Just like you did on the phone. You would have gotten your apology in July 2013.
Here is the information about your upgrade fee.
Upgrade Fee
It is because when you have a problem you (customers) go running to the store and want to take up the time of the reps to fix it. Other carriers have third parties that deal with technical support and those locations are few and far between. VZW provides this directly through their stores. Also, when you subsidize a $650 and pay $200 VZW has to pay $400. Your monthly service fee doesn't begin to scratch the surface of paying that back. Not with all the money that is put into the network and its improvements.
Then over a year later you get someone on the phone who apologized and offered to waive the fee on your phone and you didn't take it? That offer won't come down the pike again.
One thing you should know is that all these employees are people and as such they sometimes come off cross. I doubt that you speak to everyone so sweetly all the time. Cut them a little slack and put this whole thing behind you after 15 months. Either upgrade with VZW or move on.

TS4291 I can't send mail from my iPad apps, I just get the error message, 'The recipient- was rejected by the server because it does not allow relaying.' Does anyone know what this means and how to fix the problem.

I can't send mail from my iPad apps, I just get the error message, 'The recipient… was rejected by the server because it does not allow relaying.' Does anyone know what this means and how to fix the problem.

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/group-email!-mail-client-attachments/id380690305 ?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

Can't send mail - server properly configured and up

I'm unable to send mail. Here's roughly the sequence of events that
got me where I am:
1) Connect through a firewall using VPN (the Cisco VPN client)
over the wireless interface
2) Compose a message, and click 'Send'
3) The server is down, so I get the "Can't send e-mail" pop-up
dialog
4) Click 'Try later'
5) Reconnect later while the server is up, and try to send
6) Still see the "Can't send" pop-up
Steps 3) and 4) happened a lot. In particular, turning on the
wireless interface in order to connect over VPN causes Mail to try
(and fail) to connect to the server.
The server is up; I can reach it with "telnet <server> 25".
Moreover, Mail's own "Connection Doctor" says it's able to connect
to the server.
This configuration worked until the sequence of events described above,
and nothing on the server side has changed since.
I've tried everything I can think of to get Mail back in a working state.
Notably I've deleted the contents of "Outbox", quit Mail, and then restarted.
I've also deleted and re-created the server configuration, without success.

Two additional data points:
1) I found a mail server I could use from outside the firewall.
When I added that server, and closed the VPN session, Mail was
(finally!) able to send. (But see below why you shouldn't rush
to blame VPN).
2) When there are two mail servers configured in preferences, the
"Can't send mail" pop-up gives you the list of choices. If you
select an alternate server from the list, the "Try selected
server" button ought to try the new server. Instead, the
pop-up reappears, still complaining about the old server.
As for why I'm not prepared to blame (only) the VPN:
* Note that the server is perfectly accessible; telnet works,
and Mail's Connection Doctor says the server is up.
* Point 2) above indicates some problem in Mail with the logic
for retrying access to the failed server.

Can receive but can't send mail via BT Yahoo SMTP server port 995

Suddenly I can't send mail from my BT/Yahoo account but can still receive mail. The message that i get is that it was rejected by the server. I have not changed the server - it is still SMTP via port 995, using SSL. Help!! Why should this have ocurred out of the blue and what do I do?

Hi Dancing Brave,
Thanks for visiting Apple Support Communities.
I recommend starting with the steps in this article if you are not able to send mail:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Best,
Jeremy

Can't send mail on iOS 5 devices with iCloud

A long time ago I signed up for a .Mac trial to use that address with iChat. The trial expired, and, as expected, the address continued to work with iChat, though it no longer functioned as an email address. It then came to be my Apple ID. Now, having set that Apple ID up for use with iCloud, my iOS devicess are having trouble sending, and only sending email from my iCloud address. The reason is this: I logged into <username>@mac.com for iCloud (as that's my Apple ID), and everything set up right except the mail address that iOS Mail thinks I have. It thinks the mail address for the iCloud account is <username>@mac.com. When I send mail to <username>@me.com, my iOS devices get it just fine, but when I try to send mail back, it tries to send it from the @mac.com address, and therefore fails as that is not a valid email address.
I've tried to go into the settings and change the email address that it uses for iCLoud, but with no luck. I see a place to change it, but it is grayed out and won't let me select it and bring up a keyboard to change it.
Is there any way to tell it that it assumed the wrong email address for my iCloud? Or is there no way to send iCloud email from my iOS devices?
Thanks in advance!
P.S. I can send mail via iCloud from the web app and from Apple Mail (OS X Lion), but not from iOS devices because of this glitch. I can also send mail from iOS devices using other email accounts (Gmail, Yahoo).

I found a work around that works. Got to Settings...Icloud....account......advanced....outgoing mail server.....
Add an "other" server.
Host Name p01-smtp.mail.me.com
Put in your me.com email address as username and your Apple ID password
SSL is on
Authentication is password
Server port 587
This worked for me.....I will use this until the bug is fixed. (you may need to use p02, p03 etc) Don't make this server your primary. Leave it in "on" status in the other category.
Good luck

Can't send email through SMTP server

As some others have reported, I recently started having problems sending emails (most of the time) through my regular smtp server (receiving is not an issue). Once in a while it does go out, but most of the time I get a message "Can't send message using the server smtp.XXXX.com". I know it's not the smtp server as I can go out with my browser and use webmail and it sends fine, using the same server.
It only affects this one main email account - my other accounts seem fine (including gmail, mac, and another pop accounts), at least so far.
It is extremely frustrating - saw a whole lot of ideas for fixing it (changing ports, etc.), but don't want to mess up all the accounts that are working. I'm a long time Mac user, but not a real techie.

I know it's not the smtp server as I can go out with my browser
and use webmail and it sends fine, using the same server.
This is wrong. Whether you can send via webmail has nothing to do with whether you can send using a standard mail client such as Mail. The outgoing server that ends up delivering the message may be the same in both cases, but the outgoing server you communicate with is not. Actually, when sending via webmail you don’t even use SMTP to communicate with the outgoing server.
There are circumstances under which you may not be able to send using a standard mail client such as Mail no matter what you do (e.g. because the ports needed for SMTP are blocked by the ISP at the location you’re trying to send from), whereas webmail works fine — and may be your only option in those cases.
If it works sometimes, that means your account settings are probably correct, but you cannot discard that there is a problem with the outgoing (SMTP) server that Mail has to communicate with, even if sending via webmail works fine.
<hr>
That said, go to Apple Menu > System Preferences > Network, choose Network Port Configurations from the Show popup menu, and make sure that the configuration used to connect to Internet appears at the top of the list. Leave checked (enabled) only the port configuration needed to connect to Internet and Built-in Ethernet (in that order if not the same), uncheck (disable) the rest of network port configurations and see whether that helps — if it doesn’t, turn ON again the ones you want enabled.
Try using a different method to connect to Internet, if possible, or connecting the computer to Internet as directly as possible (i.e. bypassing any routers that might be present, using an ethernet cable instead of wireless, etc.), or shutting down both the computer and the router/modem used to connect to Internet, restarting, and see whether that makes a difference.
Mail keeps information about outgoing (SMTP) servers in a separate list independently of the mail accounts themselves. The account settings just associate one of the available outgoing servers with each account. Orphaned or dangling outgoing server entries (i.e. not associated with any account) sometimes cause weird sending problems.
Go to Mail > Preferences > Accounts > Account Information > Outgoing Mail Server (SMTP), choose Edit Server List from the popup menu, and delete any servers that shouldn’t be there — the Edit Server List panel shows the account each outgoing server is associated with.
If the problem persists and you have more than one mail account, try moving the account that has the problem to the top of the list in Preferences > Accounts.

Can Not Send Mail- what's going on?

Can download mail but can not send mail. With parallels on and xp pro I can easily set up outlook to send and receive mail. But no! The great Apple which is supposed to be easy can not send an email with the same settings. So, back to Windows to do what should be easy on a mac. I think that perhaps the new Safari or something messed this up.

If you'd like to approach the problem as something you don't understand, and also something that can be fixed, then you'll probably be able to set up your email account.
You say you have emails in the Outbox. I'd move them to another folder you create or delete them. In past experience, emails contain header information that includes mail server information, and sometimes they will never send (especially with Outlook Express), even if you get the account to work. You can try sending them again, once you get the account working.
Next, you need to make sure that you are sending the emails from a machine that is connected directly to RoadRunner's network. They may not work as a relay if you connect from another ISP. It's a port 25 problem that is common these days.
Now for the problem. If you are receiving emails properly, then the POP server information is correct. The mail program is designed to set up to some default settings that work with many servers, and during the process it will try to validate the settings you supply. This can take awhile, and can come up with a failure, due to a wrong assumption. Your email program is assuming that the email server requires authentication. This has been a problem with the RoadRunner system for years. Apparently, some windows email clients do not work the same way, go figure. They seem to have their own problems.
Many people have reported successfully setting up an account with RoadRunner, after first making sure they have the right SMTP server address. It can be different for different parts of the country.
After the email account is set up, and is failing to work, people go into the Mail/Preferences/Accounts/Account Information/Outgoing Mail SMTP Server - Click on the dropdown button - Choose "Edit Server List" - Advanced - Change Authentication to "None"
Here is a related thread with stories of success with RoadRunner: http://discussions.apple.com/thread.jspa?messageID=9128382&
After the changes, I'd quit and relaunch Mail. Not required, but good troubleshooting practice. Since there are no emails in the Outgoing Mailbox, create a short message and try to send.
I have different problems with different companies for both Mac's and Windows machines. The ISP always blames the OS, especially Leopard and Vista (since they work with more intelligent/advanced (maybe) settings. Besides the Authentication issue that pops up with some servers, there's also the occasional SSL variation and/or login name (sometimes it's the first part of the email address before the @ and sometimes it's the entire email address). Some ISP's block port 25, some do not. All of these settings can vary with each ISP, and can change on a whim (especially the port 25 problem), with working accounts going dark because of security changes at the ISP. Telephone Tech support at the ISP is often unaware of any changes in their system because they are not in the IT loop at the company and some will just go into "idiot" mode when you mention Macintosh. The first level support people are using a script on the phone, and their job is to make you go away...
I'm afraid the Great Apple, as you referred to them, is not able or hasn't focused on the ability to automatically set up accounts with every ISP. They appear to have made some assumptions that work with most servers. Who know's, next month the settings or assumptions may work, or Apple may update their setup script to make allowances specific to Time Warner, but since this has been a problem for over 3 years, I wouldn't hold my breath.
Google: leopard mail roadrunner problem = about 96,000 hits of all sorts.
Google: vista email roadrunner problem = about 1,410,000 hits of all sorts.
Google: windows xp email roadrunner problem = 243,000 hits of all sorts.
Looks like Apple's getting it's market share of problems with RoadRunner and Time Warner
My own local DSL is from a company named Centurytel. They are on their 4th email server setup in the last 5 years, and have finally contracted it out to a 3rd party company to administer. I just tell all of my clients to get a Gmail account and get over it. Let's see, a multi-billion dollar company who's reputation and income is based on service... free with 7GB storage, Webmail, POP and IMAP access, specific support for all major mail programs including Apple Mail, and alternate ports that get around ISP blocking. It seems that once you enable POP or Imap access in the webmail settings menu, Apple Mail and Vista seem to know the proper settings to use.
I'd setup the free Gmail account that will work with any ISP you use, before you get really attached to an email account with an ISP that could change as often as competitor's marketing allows. Also, my iPhone supports Gmail out of the box

Can't send mail; wrong outgoing server?

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