Can't send or receive faxes

I am using an iMAC G5 with PowerPC chip. When I bought this iMac G5 it had OS 10.3.9. The ability to send and receive faxes in the computer worked fine.
Then I upgraded the system to OS10.5.8. Ever since the upgrade the fax capability does not work. When I attempt to send a fax it never initiates the phone call. I have checked the settings in System Preferences and it shows the internal modem as "idle" but has a green dot, indicating the modem is being recognized. And yes, I have verified that the computer is connected to a working phone line. Any suggestions would be appreciated.
Info from system profiler about the modem is:
Modem Model: Jump
Interface Type: I2S
Modulation: V.92
Hardware Version: Version 1.0
Driver: MotorolaSM56K.kext (v1.3.9)
Country: United States, Latin America
I am having the same problem with an iBook G4 - same story - bought with OS 10.3.9 fax worked. Upgraded to 10.5.8 and now it doesn't

nothing to do with Mac OS - it was my mistake...

Similar Messages

Using VoIP and can not send or receive fax. I am now also having problem scanning

I use VoIP for phone service. I can not send or receive faxes although the Fax Test Report Pass. Now I am having problem scanning. My main concern is with faxing.

Hi,
This won't work for analog fax. You need a normal analog telephone line to fax this way. Please check the following article:
http://hylafax.sourceforge.net/docs/fax-over-voip.pdf
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Can you send and receive Fax`s with Firefox?

Can you send and receive Fax`s with Firefox? If so how do you do it?

Hi invariance,
Your printer supports eFax only, not analog faxing. To eFax, you will need to go through the registration process from the front panel of the printer. This will give you 20 faxes per month for free. If additional faxing is needed, you will need to cantact eFax and set up an account. There will be a fee for additional faxing capabilities.
I was an HP employee.
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

Can't Send or Receive Fax

I have DSL cable and cannot get fax to send or receive.
Have plugged 2 line adapter into phone outlet in back of computer, plugged phone line in and phone out.
Phone works fine
Have confirmed network shows Built-in Ethernet, and Internal Modem.
Have tried faxing both with DSL plugged in and without it plugged in.
Have confirmed /var/lock
What else?
Powermac G4 Digital/Audio 466 mHz Mac OS X (10.3.9)

Nikki,
Yes, I had trouble with my dsl at one point and think my ISP put a filter on the line, but will check into that if need be.
Are you saying I don't need to select internal modem, only ethernet? Currently both are selected but internal modem was listed first, so I dragged ethernet to top position. I had read elsewhere that if you have dsl, that is the proper order. Will see if that helps.
I have sounds selected but do not hear any. The only time I hear dialing is if I have Internet Connect locally dialup to connect to the internet, which I know is not what is supposed to be when faxing.
When I click on fax, and then enter the number and click send, I can pick up phone and hear fax sounds. I have actually gotten 3 confirmations that fax was sent, but am still checking to make sure I can send consistently. I think they will only send if I disconnect my dsl line, a bit of a pain, but liveable.
What now seems to be the problem is RECEIVING faxes. I have installed FaxEmailHelper which is supposed to fix bug of not sending copies to emai. I have also entered /var/spool in terminal to lock something or other (found that in forums also).
Any thoughts?

OfficeJet Pro 8610 Unable to send or receive faxes. (tried all of the official steps)

Can't send or receive faxes. Everything else is working just fine.I just get the error "Unable to send or receive faxes" The all-in-one is plugged directly into the wall jack directly. It doesn't share a line with anything. No voicemail. No phone calls. No DSL. Nothing. This is a dedicated fax line for our small business. I used the search function and found a post which led me HereI've done every applicable troubleshooting solution 3 x now. Nothing works. Not resetting. Not unplugging. Not going through the setup wizard and completely re-setting up the machine. Nothing. It's software/drivers are also fully up to date. I appreciate any help that I can get as our business is essentially at a stand-still until we can send faxes again.

Hey , I understand that you are having some issues with sending and receiving faxes on our Officejet 8610. I can help you with that. As you have found our usual troubleshooting steps and performed them there are only a few other things we can try. Make sure the printer is plugged directly into a wall outlet and not a surge protector.On the printer click on the Fax icon.Click on the gear.Scroll down to and click on Fax Setup.Click on Advanced Setup.Turn Error Correction Off.Set Fax Speed to Medium.Turn the printer off and on again.Try faxing.If you are still unable to fax at this point then we can attempt a factory reset. I will send you a private message regarding how to do that shortly. If you are still unable to fax after that then the printer will need to be replaced. You can contact HP support by clicking on this link. On the next page scroll down and fill out the form. Once completed you will find info on how to contact HP. I hope this helps and I hope you have a great weekend!

HP8600 Plus won't send or receive fax after firmware upgrade

Hi All,
Suddenly my HP8600, refuses to send or receive fax. I get the message "Can'r send or receive fax" immediatley after power up. I have a strong feeling that the problem started after an automatic firmware upgrade to version OJP8600_N911a_R1435A . Unfortunately there does not seem to be a simple way to downgrade or is there? HP refuses to tell. I have checked the telphone line and the connection also tested with another fax machine. I tried resetting several times without any success. It is just out of warranty and works perfectly in all other respects.
Do someone have any ideas?
Thanks in advance.
Bondra12

Hello @Bondra12 , welcome to the forums
I understand you now cannot send or receive a fax, and I am here to share my suggestions with you.
No, you cannot reverse a firmware upgrade from my knowledge. I would suggest however, troubleshooting the fax problem by trying out the steps from this guide: Cannot Send or Receive Faxes
If the problem does happen to continue, and I wish that it doesn't, to give us a call to see if you have any out of warranty printer options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Best wishes,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet Pro 8600 Plus will not send or receive fax

I have connected the fax machine to the phone outlet, the fax machine dials to another fax machine, the connection sounds like it is being made (the receiving fax machine sends out a noise signalling that it has received a phone call) and then the HP Officejet Pro 8600 Plus says that is is "Connecting" but no fax is sent. Nor can I receive a fax, even though the phone rings on the Officejet Pro 8600 Plus. The error code I get is Error 388 which is that a communication error occurred during fax transmission. However, this message occurs regardless of the fax number that I send to, and I had the recipient check that the receiving fax machine was working fine for transmittals from others.
Is it possible that the proble is that I cannot send or receive faxes through a digital phone line? That seems odd to me given that almost all phone lines in the modern era are digital. How do I send and receive faxes with the Officejet Pro 8600 Plus if the only phone lines available are digital? Also, 4 months ago, I used the same phone line for the same machine, and the fax function worked, but my phone provider assures me that the only phone lines that they have ever provided are digital.
Thank you.

Hello,
I am sorry to hear you are having issues with the fax functionality on your Officejet 8600 plus. I have found a document that has several troubleshooting steps you can try to narrow down the issue. I know some of these steps you have already done, but there might be a few that you haven't, like there is a HP test fax service you can use to test functionality.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en#N226
Good luck!
I work for HP, However, I am speaking for myself and not for HP

HP Office Jet Pro 8600 N911g Unable to send or receive faxes

Product purchased on April 14, 2014 - worked fine until July 03, 2014. When I turned it on, I received the message "Unable to send or receive faxes" All I can do is click OK. I also lost the icon on the computer desktop a the same time. The phone line is working. I have a dial tone and can receive and make phone calls. I uninstalled and reinstalled the software. The icon is back on the computer desktop but still receive the same message "unable to send or receive faxes". I don't use this feature much, but I will need it eventually......
Also, had HP look up the warranty status so I could find someone local to troubleshoot the issue. HP said it was out of warranty - purchased in 2012!!?? I've sent in a copy of my receipt for proof of purchase, waiting for a reply from them.
Any help would be greatly appreciated.
Thank you!

Hello,
I apollogize for taking so long to reply. Life got in the way....school, health, holidays....
HP was NOT able to resolve this issue. They sent me a replacement. I was happy that they shipped it quickly (within days). However, I was very unhappy with the replacement unit. Although it looked new, the lid didn't feel tight and solid. I thought it would break every time I lifted it. I reinstalled everything, and it worked for a few days. Then I started having different issues. The scanner would not work properly. It kept going into a "loop" and could not recover. At first I thought it was because I was scanning multiple pages, but it also happened on single pages. I do a LOT of scanning, more so than faxing. I would have to shut the unit off - as in unplug it from the wall outlet - AND reboot my computer. Then it would work for awhile. The machine was also noisy when going into a print cycle. I kept waiting for a paper jam. I ended up calling HP Support and asking to speak to someone higher up the ranks. No can do, until they go through the whole process of troubleshooting, an hour on the phone....all I wanted was another replacement - NEW. Corporate was nice enough to replace the unit again. However, they explained that there are NO NEW units upon replacement. They are considered refurbished even if they are new, due to some "law". Whatever. Send me a unit that has a tight lid and works properly. This unit took longer to arrive than the first replacement. Long story short, worked fine for a short amount of time and then the same problems. Now it gets hung up during printing AND scanning. (I have not bothered with the fax.) In my opinion, it has to be a software problem within the unit. It's a shame. I really like the software program when scanning; through the years, I've tried Canon and Epson before returning to HP.
In my opinion, I think it is a KNOWN issue to HP and they are unable or unwilling to fix it.
My solution - I wasn't going to call HP and waste more time. I went out and purchased something else for Christmas.
I will say that I had to visit my insurance agent when all this started, and I noticed that she has these units in her office - about four of them. They work great, she has never had a problem. However, she doesn't use them for faxing as she has a separate machine for that. In a way, I wish I had kept my original unit and just given up my fax capabilities. Hindsight is 20-20. Hope my experience will help you make a decision.

Sending and receiving fax documents

I am wondering if there is a way to send and receive fax documents through my iMac. My internet connection is through a cable modem and have only found a way to fax using a modem. Any ideas would be great. Thanks

Unless your iMac has a built-in modem port, you will have to use an external fax modem for direct faxing. Otherwise, you can use an internet fax service such as eFax or FaxZero (US/Can only.)
Matt

Sending and receiving faxes from HP3150

I have an HP3150 connected to my home WiFi network. How can I use it to send and receive faxes?
Thank you,
Pete

Hello @abinrml4,
Welcome to the HP Forums!
I understand you would like to know how to send and receive faxes. I will do my best to assist you! What type of printer do you have? Click here to find out: Model Number.
What type of added features do you have on your fax phone line? Please list this information on this post. I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

Sending and receiving fax

I have hp officeject pro 8600 all in one. I can send or receiving a fax. I have tested fax test it printed out with
dial tone detection failed.

Hi @kimychong,
Thank you for visiting the HP Support Forums! I see you are having problems sending and receiving faxes with your HP Officejet Pro 8600. You ran a fax test and the dial tone failed. Please continue troubleshooting below:
Cannot Send or Receive Faxes
If you are still running into fax problems after the troubleshooting has been done leave me with the following information:
1. What is the Exact model of HP 8600 you are using as there are a few in the series?
2. What is your current Operating system, Windows or Mac and which version?
3. How is the printer connected, USB or Wireless?
4. Do you get any error messages when sending or receiving faxes?
5. What kind of phone line do you have, digital, analogue or VoIP?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

"unable to send or receive faxes"

Trying to fax using VoIP. Have a phone already plugged in. When i plug into the telephone (fax) port on AIO unit it knocks out my phone. Whenever i turn on the AIO it tells me "unable to send or receive faxes." I've tried adjusting settings and restting them. Nothing. Is there someway i can test the port on the AIO? Can i get inside the unit to check it? Can i check using a multi-meter?
I'm stuck.

Hey there @jim17022
I read about the faxing problem you're having and also saw you on another thread where my colleague had posted the troubleshooting for the faxing concern.
Please follow the link in @Jamieson's post, here:
HP Office Jet Pro 8600 N911g Unable to send or receive faxes
If the troubleshooting does not help at all, please give us a call:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy Monday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Help please:set up mac 10.4.11 with ext dsl modem to send and receive faxes

Hi and thanks in advance. I have a G4MDD dual processor, and have a dsl modem for internet connection. I want to set up to send and receive faxes. I can make and receive phone calls while connected to the internet. any ideas or help appreciated. Thanks again.
Message was edited by: R.Andom

I cannot send/receive faxes via my dsl, I have to use my regular phone line. (My DSL modem only has one phone jack port, and that is to connect it to the outside world. Pretty sure this is true of every DSL modem.)
When I need fax capability, I unplug the phone line to my telephone at the phone end, and plug that cable into the modem port in the back of the G4. (The modem is built-in.) After sending / receiving, I switch the cable back to the phone.
You set up fax capability in System Preferences / Print and Fax.

Does Tiger need Fax software to send and receive faxes?

I need an inexpensive way to receive faxes. I will be buying a usb modem, likely the Apple modem. Do I need to also purchase fax software or does Tiger make it possible to send and receive faxes?

I found out from another query that yes I can send and receive faxes by going to the Print/Fax icon in System Preferences.

Laser jet pro CM1415 will not send or receive faxes

I just bought a MAC OSX 10.9.5 and downloaded upgrades for my laser jet pro CM1415fnw printer plus the firmware upgrade from HP website. The printer will scan and print but will not fax. we are set up for wireless and I have spent the last 2 days trying to figure this out. The message says that no phone line detected. ??? This printer worked perfectly with my old MAC computer but is bing very obnoxious now.
Thank you for any help you can give me. collette

Hi @dumtech ,
I see that you are unable to fax with the new Mac using 10.9. I can help you with this.
Did you mean you downloaded and installed the Full Feature Software drivers?
HP LaserJet Pro CM1415 Color Multifunction Printer series Full Feature Software and Drivers.
Are you trying to send a fax from the Mac or from the printer's control panel?
If you can't fax from the Mac, try the following:
Check to see if the fax driver is installed.
Click the Apple menu, and then click System Preferences.
Click Printers & Scanners.
If not, the + sign.
Select the printer from the list.
Beside USE: make sure it lists the printer's name only/fax.
Click on the add button.
Check the driver name that is installed for the printer. Make sure it shows just the printer's name also.
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Try faxing again.
If you can't Fax from the Printer, please try these steps:
Make sure you are using the 2 wire fax cable.
Run this test for the fax.
From the Home screen, touch the wrench button.
Touch the service button.
Touch the Fax service button.
Touch run fax test.
You should get 4 passes.
Turn the private receive off:
Go setup/fax setup menu/advanced setup/private receive/turn it off.
Turn off the error correction:
Go setup/service /fax service/error correction/turn it off.
Change the fax speed to medium:
Go to setup/fax setup /advanced setup/fax speed/change it to medium.
Clear the saved faxes:
Go to setup/service menu/fax service/clear saved faxes/OK to clear.
If you are still having issues, then please follow the steps in this document.
Cannot Send or Receive Faxes.
Can you fax from the printer?
Was the fax and printer driver both installed?
Were you able to fax from the Mac?
Please provide in detail the results if you are still having issues.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Can't send or receive faxes

Similar Messages

Maybe you are looking for